Yesterday, a customer went up to the service desk about 1/2 an hour after it closed. When the FEM informed the customer that the desk was closed the customer went "SHOW ME THE SIGN!!!!". The customer ranted that she was a valued customer, that she spent about $500 recently, that she'd been waiting for 10 minutes (even though she waited for less time then that), and even told the FEM that she would be a soon-to-be-ex-employee. The FEM called the PIC up to the service desk and the customer ranted to him about showing the sign but he did nothing to make her leave. The customer never mentioned what kind of help she wanted; all she did was rant mainly about showing her the sign that the service desk was closed. I found out later from the FEM that the customer reached behind the counter for the timer used for timing breaks.


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