I think someone broke reality....(long)

[Kisa]

You know those kaleidoscopes that make you see acid trip colors? You know those crazed mobs at Black Friday sales? You know that book series "A Series of Unfortunate Events"? Combine all those things and something similar to my day will pop out the other end. No, I'm not joking. I wish I was, but I'm not. It's ok. Don't cry for me. Here's a tissue.

I got to work at 11:10 and all seemed normal. Calm, quiet, with the usual small crowd of regulars grabbing lunch. I washed my hands, pulled on a clean pair of gloves, and hopped on line to help make food. Around noon-ish, teenagers start to trickle in. Great...another half day. Scratch that. The last half day. Today is the last day of school, which means Taco Place will be full of screaming, misbehaved teenagers. Yes, I'm close to their age, but I was always a respectful teenager. Sure enough, the store is packed within minutes. Sure enough, I can't even hear myself think. Sure enough, they decide to trash the dining room. On ALL half days, we need to become referees and surrogate parents to make sure no one gets hurt and nothing gets damaged. Yes, they are that bad.

On half days, we keep the coin game put away because we can't keep track of who won already and who just won. The teens are very good at the coin game and have a habit of trying to win multiple times. After the first kid won, Awesome Manager, who I will call Mr. Dave, went and took it off the counter. One kid who wanted to win next flipped his lid and started screaming his head off at Mr. Dave! He don't cave to SC's and he won't take crap from some punk kid, so he simply looked him in the eye and said, "If you don't quiet down, I WILL kick you out". Punk Kid smirked. "How dare he challenge me!," he mused, "I am an adult and will show him thus in the most adult way possible"! He then proceded to lean over the counter, look Mr. Dave in the eye, and scream as loud as he can in his face....nice....real mature.

MD: You think I'm joking don't you?
PK: You can't kick me out! I'm a paying customer!
MD: This is your final warning. If you act up again, I will treat you like any other paying customer who is acting up and ban you.
PK: *looks at his shoes and scowls*

Later, they were so loud, the order taker couldn't hear the customer at the speaker. The DT cashier, who I will call Lilly, walked up to the counter and shouted for them to quiet down.

Stupid Girl: I can be as loud as I want!!!
Stupid Boy: Try and stop me bitch!!!
Punky Teen: Mind your own business!!
Bear (big, male coworker): QUIET DOWN NOW!!! NO ONE CAN HEAR!!!
*quiets down a bit*

Mr. Dave decided to go do damage control. Kickin people out, making sure nothing was being mutilated, and the like. He returned, cracking up

MD: Hahaha...
Me: What's up?
MD: Someone threw Cheeto's at me!!
CW: Go kick some ass Mr. Dave!!!
MD: I didn't see who did it...

The dining room was trashed, the employees were slowly losing grip of their sanity, and I was starting to forget what "quiet" sounded like when Barbie called "SOMEONE'S CAR GOT HIT!!," from the window.

Note: the window faces where the employees normally park.

Shit.....shitshit.... It wasn't my car, no. It was some ditzy girl driving the wrong way through the parking lot while texting her friends. The guy she hit stopped and honked at her, but she hit him anyway. He told me, she got out and called, "SORRY!!! My breaks didn't work"!! Was that before or after you put your phone down?

Finally, the hoard of monste...I mean....teenagers...left and we had a moment of peace. I was finishing up an order when I heard....SCREEECCHHHHCRASHHH..Ohmygoodness!!!

Me: What happened?!
Lady at the Speaker: There was an accident!
Me: Seriously?!! Again?!!
LS: This happened before?
Me: Like an hour ago...

This time, a teenage girl was backing out of a space when a guy in a truck swung in to the parking lot and rear ended her so hard his bumper flew off. He yelled at her....until she burst into tears. Then he kept patting her sholder and looking guilty

Ben, in case you don't remember him, he sucks at everything, was on the pizza side. He just made breadstick sauce and made a huuugggeee mess. He asked me to put the bags of sauce away while he cleaned up. You must tie the bags a specific way so the sauce can't leak out. He was supposed to tie it like you tie a water balloon shut. He tied if like a bow on a present....only it wasn't the kind of present you hope you get, like a skateboard or a barbie dreamhouse or a laptop. It was the pair of hand me down underwear, complete with yellow stains, covering an unwrapped lollipop. I picked up one bag and BLOOSH!! A volcanic erruption of marinara sauce!!!

Don't worry. I had the usual SC's also (Now with 25% more stupidity!!)

I'm angry for no reason

SC: I want a combo number blablablah and a blablah with extra blah
Me: What did you want to drink with that?
SC: Umm...NOTHING!!!
Me: The drink comes with the combo...
SC: Ohhhyeaaahhhhh....

SC: I'll have a blank, a blank, a combo blablah and 3 blanks.
Me: What did you want that dink to be?
SC: GOD YOU'RE SO PUSHY!!! Can't you just ASK if I want a drink or is that considered "rude" to you young brats?!!
Me: .....Mam....the drink comes with the combo....
SC: Oh.....

SC: I wanna combo #blank and blahblahblah blah.
Me: What do you want to drink?
SC: I never ordered a drink!!
Me: The drink is included with the combo meal sir...
SC: It is??? Oh yeahhhh...it is hahahaha
Me:

You're wrong, even if you're right!!

SC: I want a PH 2 with an extra order of breadsticks.
Me: What's the drink with that?
SC: Diet Pepsi.

Note: I was bagging up her order as I was taking it so I was going to verbally confirm her order and tell her to pull up for a total.

Me: So I have a PH 2 with a Diet Pepsi and an extra order of breadsticks?
SC: No!!! That's wrong!!! You got it ALL WRONG!!!
Me: I'm sorry?
SC: I wanted a PH 2 with a Diet Pepsi and an extra order of breadsticks!!!
Me: That's what I just said...
SC: Well it's not on the screen!!!
Me: I know... I was about to ring it up. I'm not at my computer at the moment.
SC: Oh.....

What do I know? I'm just an employee.

SC: I want a taco salad with 10 scoops of beef.
Me: So you want extra extra extra extra beef?
SC: Yes.
Me: *rings in +beef 4 times; $1.20 a pop*
SC: WOAHWOAHWOAH!!! What do you think you're doing?
Me: What do you mean?
SC: You're only supposed to charge me once!!!
Me: Sir, if I ring up extra beef, you will only get 4 scoops of beef.
SC: No! I can get as much as I want!!
Me: I'm sorry, but I have to charge you once for each amount extra.
SC: This is how it works. You charge me for "extra" one time. Then, I tell you how much extra I want and you give it to me.

Oh really now? Wanna bet smartass?

Me: No, sorry. It doesn't work that way. I have to charge you for all the extra beef.
SC: Well I come here ALLLL the time and I always get 10 scoops for $1.20 extra!

Like I haven't heard that line before... Nice try, but you never come here.

SC: This is redicuous!!
Me: I can ring you up for one, but the cooks will make it how it looks on the screen and they won't add all the extra beef you want.
SC: That's why you tell them!!
Me: How about I ring up one extra beef and let's see how they make it. They can hear you right now. However they make it, they make it.
SC: I don't like your attitude! I'm never coming here again!!!

Oh no! What will we ever do without someone scamming beef off of us?!! Come back! We need youuu!!!

Please learn how to read

We just got a new item called the XXL Grilled Stuffed Burrito. Last year, we had an item called the XXL Chalupa. Alll day today, I had to hear:

Hey the Chalupa thing is back!!
You have the XXL Chalupa again?
I want the XXL Chalupa!
Gimme the big Chalupa thing!!

Me: We don't have the XXL Chalupa. We have the XXL Burrito.

What? No way!
It says XXL Chalupa on that sign!!
It's on the commercial though!!
Are you kidding me!

Me: Sorry. The sign says XXL Burrito....as does the commercial...

Oh...I see
Ohhhhh....
Can't you bring it back?
Awww.....

Look before you leap?

Sucky Lady: *orders food*
Me: $xx.xx second window please!
CW: *opens window* Hello! Your total is $xx.xx
SL: *hands debit card*

Note: We accept debit cards, but you must use the "credit" option

CW: Sorry, you're card was declined.
SL: What?!! That's impossible!! What did you do to my card!!!
CW: Nothing mam. I tried it 3 times.
SL: Did you use it as debit?
CW: No, we can only use debit cards as credit.
SL: Well thanks for telling me!!!

Sorry. I should have used my powers to forsee the future and warn you that you can't use your debit card. Would you like me to visit you in a dream to let you know that you need gas and your BOGO coupon is going to expire in 3 days?

SL: *hands over a $20*

Ooookayyy then

I'm following procedures because I hate you

Note: Our system has a security feature where if a customer used their card twice in one day, you need manager approval. It's to make sure you didn't drop your card and someone else is using it to buy food.

CW: *swiped card* Hold on a second mam. I need a managers approval.
SC: What the f#$k did you do to my card?!!
CW: Did you come here earlier mam?
SC: Yeah! So what?! That's none of your business!!

It's none of your business...but I'll share anyway!

CW: When you use your card twice in one day, I need a manager code to approve the transaction.
SC: Are you kidding me?!!
CW: It will only take a second...

Enter code, approved, card back, reciept, food.

CW: Have a nice day mam! I apologise for the inconveniance!
SC: Yeah whatever!!

Sorry for trying to protect your card. Next time, we promise to let someone steal it. We wouldn't want to inconveniance you! After all, we only do card checks to people we hate. I took one look at you and thought "Wow I hate you...let's screw with her"!!

And so, that was my day in all it's shining glory sucky failure! *end rant*

[Mr Hero]

I've been to a few places that have that policy with manager approval when using a CC more than once at the store. It's slightly aggravating, but I understand the reason. I would never take it out on someone.

Gotta love it when your SC's get mad at you for stuff that's already included.

I'm going to go smack some teenagers for you. I'm not sure I believe you when you say you were a respectful teenager. *runs*

[Draco]

CW: Sorry, you're card was declined.
SL: What?!! That's impossible!! What did you do to my card!!!
CW: Nothing mam. I tried it 3 times.
SL: Did you use it as debit?
CW: No, we can only use debit cards as credit.
SL: Well thanks for telling me!!!

"Well ma'am, if you really want to give me your PIN, you are more than welcome to. It's how we add the tip now." >.>

[Bright_Star]

All those teenage hormones flying around...sheesh...lol.

[taxguykarl]

Talk about a sucky crowd. At least the manager doesn't take crap from them.

[retailsweetie]

When I did theatre in high school, we would have cast parties at local restaurants. I think we were banned from one place because some people just didn't know how to behave. I don't understand why teenagers turn into animals the moment they think they're unsupervised.

[blas]

You know what? I wish McDonalds had that policy with the debit cards. It would have saved me a lot of trouble with my bank when I was double charged, twice in an hour, when I only ate their once, and the bank refused to believe that I only ate there once that day. I had to pull the "family" card and call up my cousin who is a bank manager and have her call the big guys and convince them to drop the extra charge.

To this day, I'm not sure if it was a glitch or if one of their employees stole my number for a free lunch (and bought the same thing I'd had to make it look innocent), but it still makes me mad to this day. If they had a policy like that, that would have never happened.

[Thatgirl71]

It sounds like that you are in teenager hell, where I'm from the main street in town has a burger king and mcdonalds plus some convenience stores that when summer comes the kids tend to hang out at and cause all kinds of ruckus. My town is so small that there isn't much else to do if you don't have car so walking to burger king or mcdonalds is pretty much it. It got so bad that regular customers started to complain about the noise and trouble that finally the police took notice, now the cops show up at random times to move the kids along and make sure they aren't loitering causing mayhem. Maybe your store could implement something like that to help you guys out?

[SemperFi]

The first, last and only time my youngest sister tried to loiter around our small hometown, I marched into the fast food place she and her friends were at and told her to get in the car, we were going home. During the entire ride home she cried and told me she hated me. I told her I didn't care, she could hate me all she wanted, but no sibling of mine was going to be one of those kids that loiter around town all day.

If you live in a great community where kids can go down to the local shop and enjoy a soda, ice cream or what have you, awesome. In my hometown, it doesn't matter how good of a kid you are, if you are walking the streets and loitering at businesses, your reputation goes down the drain. I don't even know what I would do if my sister hung out with kids that act like the ones you have in your store.

[Food Lady]

Kisa, as usual, sorry for you, entertaining for me. I gotta say, it seems TH customers are worse than BK customers.

[Kisa]

You know what? I wish McDonalds had that policy with the debit cards.

Although it can be a pain at times, it is a nice security feature and 95% of customers see this and don't mind (too much). That lady was in the 5%....

To Food Lady:
I'm glad you enjoy my posts! Honestly, it sucks dealing with them but it's very entertaining Except for "extra beef" guy...he was just annoying. Like nails on a chalkboard that one. I think I was a little rude to him though (he really pissed me off with his "This is how it works" statement")

[notlovinit]

I wish McDonalds had that policy .

We actually do . At least at my store.

[Food Lady]

Although it can be a pain at times, it is a nice security feature and 95% of customers see this and don't mind (too much). That lady was in the 5%.... To Food Lady: I'm glad you enjoy my posts! Honestly, it sucks dealing with them but it's very entertaining Except for "extra beef" guy...he was just annoying. Like nails on a chalkboard that one. I think I was a little rude to him though (he really pissed me off with his "This is how it works" statement")

"This is how...." made me angry just reading about it. No, this is how it works: we make the rules. You want taco salad? You follow them.

[Kisa]

"This is how...." made me angry just reading about it. No, this is how it works: we make the rules. You want taco salad? You follow them.

Right when I heard him say "This is how it works" in that I-know-all tone of voice, I thought "Oh really now? Wanna bet?" I don't anger easily, but this guy pushed me to the point where "make all customers happy" turns to "this asshole ain't gettin shit"!

[Irving Patrick Freleigh]

Somewhat surprisingly, the half days weren't so bad at the swamp this year. Either this crop of kids is more well-behaved, or management and/or corporate leaned on the junior high producing the troublemakers or something.

Thursday was a half day, the last day of school in the district, and except for the couple of kids heralding their upcoming three months of freedom with vu..vuvu...those plastic horns they had at the World Cup that you blow into and it sounds like a fart...we had no problems with unruly kids.