This week has been amazing for me. I'll start with a truly stupifying incident from today
You don't know how to drive, and it's OUR fault?!
A guy came up to me at the service desk looking for a manager. I called Dan up. This moron had pulled his Audi A8 too far into a parking space right outside the service desk window and struck the low concrete barrier. He claims that he did not realize this until he backed out and tore off his bumper, front license plate and frame, and ripped open his windshield washer fluid reservoir. Clearly, this nitwit never learned how to park properly. And yet HE HELD THE STORE RESPONSIBLE!!!!!!!!!!
He demanded all manner of information from Dan that Dan didn't have so he could bill OUR insurance for the damage. He didn't understand why Dan didn't know the info right off the top of his head, even though this is something he never has to deal with. It's the responsibility of the Facilities Dept, which is part of the Home Office. Dan calls the district manager, who tells him to fill out form such-and-such.
Dan: OK, I'm going to fill this form out and send it in, but I'm telling you right now I do not consider this to be our responsibility
Idiot: Well surely you have insurance for this sort of thing. YOUR barrier caused damage to my car!
Dan: Yes, but that's not my purview, which is why I need to send this up the line.
In the meantime, the electronics lead used her own personal camera to take pictures of the damage to the guy's car and printed them on a display printer.
I don't know how this is going to play out, but I sure as hell hope that he doesn't get a dime from Staples, AND that his insurance rates go up.
You should give me a price match because I say that's the price!!
This worthy soul threw down a Brother LC41BK ink cartridge and stated that "this is $20.88 at Wal-Mart." Our price: $23.55. He just kinda looked at me as if that was enough for me to give him a 110% price match.
Me: Ok sr, do you have any documentation of that price?
SC: What? I just told you what the price is.
Me: Yes, but in order to do a price mathc, I need to have proof of the price, such as a circular---
SC: It wouldn't BE in the ciruclar! That's their REGULAR price!!!!!
Me: Ok, then mayb---
SC: How about an old receipt?
Me: OK, that would work, or---
SC: The only reason I'm buying it here is because it's out of stock over there.
Aaaaaaaand so we come to the root of the problem, and also the final nail in the coffin.
Me: Ah, well that would be a problem, sir, because in addition to needing proof of hte price, we also have to call them to verify the price AND that it's in stock. Because in order for us to price-match something, you'd have to theorietically be able to buy it there at that price. If it's out of stock, then you couldn't, and therefore we can't do a price guarantee.
SC: THIS IS RIDICULOUS!!!
Yet, incredibly, he actually bought the ink at our regular price, but not before making a big stink about us not giving him a price match based solely on his word. Moron. Like ANYONE will do that.
You think I'm defrauding you out of $2.06?!?!
Yet another ID check incident. Guy had a card that was signed, but the signature panel was faded to the point of being completely illegible. The purchase was onyl for $2.06, but this os one of those things you really can't compromise on. I asked for ID.
SC: It's in the car [important side note: we're in the middle of a vicious cold snap]
Me: *looks at him pointedly*
SC: It's signed! What, you think I'm trying to defraud you out of $2.06?!
ME: No, but the I can't even see the signature.
SC: *stares at me*
Me: *stares back*
SO he stormed out (WITH HIS UNPAID COPIES!) got his wallet, then stormed back in, trembling with rage, and threw his ID ont he coutner so hard that it bounced up, hit me in the face and landed on the floor. I picked it up, and everything checked out. Without a word he snatched the ID back, then with barely controlled anger made a series of angry slashes all of the PinPad rather than actually signing his name and threw the stylus down.
Me *as nice and polite as possible*: Have a nice day!
And he stormed out again with the GM looking on, confused as to why he was so upset (he hadn't seen the whole thing).
No, I'm not worried that you're attempting to defraud $2.06. I am simply verifying that this is your card both for YOUR protections as well as ours. I should have just told him that if he wants us to not check IDs, then he might as well just accept any and all fraudulent cahrges with a smile. Ass.
You don't know how to drive, and it's OUR fault?!
A guy came up to me at the service desk looking for a manager. I called Dan up. This moron had pulled his Audi A8 too far into a parking space right outside the service desk window and struck the low concrete barrier. He claims that he did not realize this until he backed out and tore off his bumper, front license plate and frame, and ripped open his windshield washer fluid reservoir. Clearly, this nitwit never learned how to park properly. And yet HE HELD THE STORE RESPONSIBLE!!!!!!!!!!
He demanded all manner of information from Dan that Dan didn't have so he could bill OUR insurance for the damage. He didn't understand why Dan didn't know the info right off the top of his head, even though this is something he never has to deal with. It's the responsibility of the Facilities Dept, which is part of the Home Office. Dan calls the district manager, who tells him to fill out form such-and-such.
Dan: OK, I'm going to fill this form out and send it in, but I'm telling you right now I do not consider this to be our responsibility
Idiot: Well surely you have insurance for this sort of thing. YOUR barrier caused damage to my car!
Dan: Yes, but that's not my purview, which is why I need to send this up the line.
In the meantime, the electronics lead used her own personal camera to take pictures of the damage to the guy's car and printed them on a display printer.
I don't know how this is going to play out, but I sure as hell hope that he doesn't get a dime from Staples, AND that his insurance rates go up.
You should give me a price match because I say that's the price!!
This worthy soul threw down a Brother LC41BK ink cartridge and stated that "this is $20.88 at Wal-Mart." Our price: $23.55. He just kinda looked at me as if that was enough for me to give him a 110% price match.
Me: Ok sr, do you have any documentation of that price?
SC: What? I just told you what the price is.
Me: Yes, but in order to do a price mathc, I need to have proof of the price, such as a circular---
SC: It wouldn't BE in the ciruclar! That's their REGULAR price!!!!!
Me: Ok, then mayb---
SC: How about an old receipt?
Me: OK, that would work, or---
SC: The only reason I'm buying it here is because it's out of stock over there.
Aaaaaaaand so we come to the root of the problem, and also the final nail in the coffin.
Me: Ah, well that would be a problem, sir, because in addition to needing proof of hte price, we also have to call them to verify the price AND that it's in stock. Because in order for us to price-match something, you'd have to theorietically be able to buy it there at that price. If it's out of stock, then you couldn't, and therefore we can't do a price guarantee.
SC: THIS IS RIDICULOUS!!!
Yet, incredibly, he actually bought the ink at our regular price, but not before making a big stink about us not giving him a price match based solely on his word. Moron. Like ANYONE will do that.
You think I'm defrauding you out of $2.06?!?!
Yet another ID check incident. Guy had a card that was signed, but the signature panel was faded to the point of being completely illegible. The purchase was onyl for $2.06, but this os one of those things you really can't compromise on. I asked for ID.
SC: It's in the car [important side note: we're in the middle of a vicious cold snap]
Me: *looks at him pointedly*
SC: It's signed! What, you think I'm trying to defraud you out of $2.06?!
ME: No, but the I can't even see the signature.
SC: *stares at me*
Me: *stares back*
SO he stormed out (WITH HIS UNPAID COPIES!) got his wallet, then stormed back in, trembling with rage, and threw his ID ont he coutner so hard that it bounced up, hit me in the face and landed on the floor. I picked it up, and everything checked out. Without a word he snatched the ID back, then with barely controlled anger made a series of angry slashes all of the PinPad rather than actually signing his name and threw the stylus down.
Me *as nice and polite as possible*: Have a nice day!
And he stormed out again with the GM looking on, confused as to why he was so upset (he hadn't seen the whole thing).
No, I'm not worried that you're attempting to defraud $2.06. I am simply verifying that this is your card both for YOUR protections as well as ours. I should have just told him that if he wants us to not check IDs, then he might as well just accept any and all fraudulent cahrges with a smile. Ass.
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