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Today was my last day of work before vacation time!!! I got a week off (Sunday to Saturday) and really wanted to have a nice relaxing day at work...especially after yesterday's madness......HUH?!! Oh sorry, I must have been dreaming. Work? Relaxing? HAH!!
I get there and get to work on the pizza side. Things are calm...quiet....peaceful almost. Bitch manager was there today, but I ignored her. If I pay her any mind, she drives me insane. Anywho...good day until....
Josh: Order Taker
Me: Pizza Gal
Victoria: Drive Thru Cashier
Mr Dave: Awesome Manager
Betsy: Cashier (older lady who trained me)
Josh: Hi. How are you?
Customer: I'm good.
Josh: Order when you are ready...
Customer: Ok. I want a blankityblank and a blablah with no blah and extra blank and a blahdy blah with a blablablah a...
Josh: Oh! Oh! Ummm! Ho...Ho...Hold on please! Mr Dave!!! Helppp!!!
Mr Dave runs over, I follow to see what the heck is going on. The screen of the order taking computer is flickering and twisted. Then, without warning, it turns black to gray and stays there. Mr Dave spend 5 minutes trying to fix it with no progress, so Jake pulls the car up to order at the window while Mr Dave calls Tech Support.
Then, we get busy. Jake is pulling everyone to the window. Bitch, Bear and Preggers are making food. Mr Dave is on hold, so he calls me over to help Preggers make food in his place. This means the pizza side is on Auto Pilot for the time being. Bitch keeps walking away at random times, so I start jumipng between helping Preggers and helping Bear. Long story short, I can't move. I was so busy doing 2 jobs, I had to abandon my own.
After helping Bear really quick, I handed out the order and turned to rush to the aid of Preggers who really needed me. However, as I turned to leave...
Guy: Hey! 'Scuse me!!
Me: Yes?
Guy: Where's my food?
Me: I apologise for the long wait, but we are experiancing technical problems, are busy, and are short handed because some workers are trying to fix it. We're working as fast as we can and will get you your order as soon as possible.
I turned, walked away, and went back to helping Preggers, thinking nothing of the guy at the counter. I figured he was one of the many irked customers who have been waiting a while. Later, Betsy informed me that he agreed to wait 3 minuted for breadsticks. Because I had to be moved off my station, I was unable to cut the breadsticks thus forcing him to wait longer. A few moments later, Mr Dave was able to bypass the malfunctioning computer as a temporary solution until the Tech arrived and then came to help Preggers. I was able to get back to my station and get the breadsticks cut for the guy who had been waiting roughly 7 minutes now and was visably seething. Betsy, trying to speed up this process, went to ask the guy if he wanted a tray or a bag while I cut and boxed the breadsticks. He got all snotty and said he needed a bag, so Betsy grabbed a bag and brought it to me. I bagged them up and Betsy carried them over to him while I cut and boxed the rest of the food. A shout made me turn in time to see the guy screaming at Betsy!!! He then turns to leave, but not before pointing at me and yelling something. Okaaayyyy then....
Me: Betsy are you ok?!! What was his deal?!!
Betsy: Yeah... I'm fine. He was mad that he had to wait.
This is what Betsy told me happened:
Betsy: Here you go sir! I'm so sorry for the wait. We were having problems with the computers and our pizza person had to make food while a few managers tried to fix it.
Guy: That's no excuse!! I saw other people getting pizza's before me!!
Betsy: I'm sorry sir. Those people were buying pizzas. You were waiting on breadsticks.
Guy: So what?!!
Betsy: Well, the pizzas were ready and boxed. The breadsticks weren't. No one got breadsticks before you.
Guy: Well maybe next time, you should learn who's most important here!!! *tries to snatch the bag from her hand*
Betsy: *holds bag tighter* I said I'm sorry sir.
Guy: *snatches bag* Whatever! *points at me* That bitch should have cut them 4 minutes ago!
Apparently, a small disaster during a huge rush is no excuse for taking longer than expected. I should have told the 30 or so other customers to eff off because this guy at the counter is infinately more important than all of you! That's right faithful customers! This impatient ass is the most imporatant person alive! Bow down to him and kiss his feet while I fetch his supper!
Later when we slowed down, an older couple came in and ordered food. We have a new policy that has been put in place stating that all customers must be charged for jalapeno peppers. We had them free with all nacho products until about 2 months ago. We had to change it because all the peppers we had were either going bad or being given away free. However, each side of peppers costs all of $.32. Not exactly expensive. Most people don't mind.
Old Man: I want a nacho supreme with a side of peppers.
Preggers: Just so you know, we're chargine for peppers now.
Old Man: What? Why?
Preggers: It's a new policy.
Old Lady: We're regulars. I don't think it's fair to charge us.
Old Man: We come here allll the time!
Old Lady: Is the Store Manager here?
Preggers: No. Mr Dave is here.
Old Man: We wangt to talk to the Store Manager.
Preggers: Well Mr Dave is the assistant manager.
Old Lady: Let us talk to him then.
Preggers: HEY MR DAVE!!! THESE FOLKS DON'T WANNA PAY FOR THEIR PEPPERS!!!
Old Lady: Teeheehee!
Preggers: Well it's true.
Mr Dave: What's the problem here?
Old Lady: Well, she wants us to pay for our peppers. But we always come here and never had to pay before!
Mr Dave: Well, this policy has been in place for about 2 months now. I'm sorry, but you have to pay for them.
Old Lady: Well, here's the thing. I don't want to pay for them.
Mr Dave: Sorry. If you don't pay, you can't have them.
Serioiusly?!! that's your big excuse? "I don't want to pay"? Come on people!! Where's the creativity? You're supposed to say something like:
"My daugeter has only 3 months to live and all she wants before she keels over is a side of jalapeno peppers" or
"I'm so poor, I can't afford to buy $.32 peppers" or
"I have a rare form of diabetes where if I don't have peppers, I go into a coma" or
"I found a human finger in my food, and you promised me free peppers for life!" or
"I got them free yesterday!!"
Apparently, they really are regulars. However, everytime they come in, they ask for extra this or a side of that and agrue that they should get it for free for no good reason. Oh, well since you really want extra beef, a side of peppers and extra sour cream for free, I'll give it to you. Because that's how life works. You say "I want" and you get. I want a pony and Farmer Bill delivers one to my doorstep. I want $1,000 and I get a check in the mail. I want a boyfriend and Prince Charming sits me on his white horse and we ride off into the sunset. I want a Ferarri and one poofs into my driveway. Wish away fellow CS-ers! For it will all come true! Oh wait...
I get there and get to work on the pizza side. Things are calm...quiet....peaceful almost. Bitch manager was there today, but I ignored her. If I pay her any mind, she drives me insane. Anywho...good day until....
Josh: Order Taker
Me: Pizza Gal
Victoria: Drive Thru Cashier
Mr Dave: Awesome Manager
Betsy: Cashier (older lady who trained me)
Josh: Hi. How are you?
Customer: I'm good.
Josh: Order when you are ready...
Customer: Ok. I want a blankityblank and a blablah with no blah and extra blank and a blahdy blah with a blablablah a...
Josh: Oh! Oh! Ummm! Ho...Ho...Hold on please! Mr Dave!!! Helppp!!!
Mr Dave runs over, I follow to see what the heck is going on. The screen of the order taking computer is flickering and twisted. Then, without warning, it turns black to gray and stays there. Mr Dave spend 5 minutes trying to fix it with no progress, so Jake pulls the car up to order at the window while Mr Dave calls Tech Support.
Then, we get busy. Jake is pulling everyone to the window. Bitch, Bear and Preggers are making food. Mr Dave is on hold, so he calls me over to help Preggers make food in his place. This means the pizza side is on Auto Pilot for the time being. Bitch keeps walking away at random times, so I start jumipng between helping Preggers and helping Bear. Long story short, I can't move. I was so busy doing 2 jobs, I had to abandon my own.
After helping Bear really quick, I handed out the order and turned to rush to the aid of Preggers who really needed me. However, as I turned to leave...
Guy: Hey! 'Scuse me!!
Me: Yes?
Guy: Where's my food?
Me: I apologise for the long wait, but we are experiancing technical problems, are busy, and are short handed because some workers are trying to fix it. We're working as fast as we can and will get you your order as soon as possible.
I turned, walked away, and went back to helping Preggers, thinking nothing of the guy at the counter. I figured he was one of the many irked customers who have been waiting a while. Later, Betsy informed me that he agreed to wait 3 minuted for breadsticks. Because I had to be moved off my station, I was unable to cut the breadsticks thus forcing him to wait longer. A few moments later, Mr Dave was able to bypass the malfunctioning computer as a temporary solution until the Tech arrived and then came to help Preggers. I was able to get back to my station and get the breadsticks cut for the guy who had been waiting roughly 7 minutes now and was visably seething. Betsy, trying to speed up this process, went to ask the guy if he wanted a tray or a bag while I cut and boxed the breadsticks. He got all snotty and said he needed a bag, so Betsy grabbed a bag and brought it to me. I bagged them up and Betsy carried them over to him while I cut and boxed the rest of the food. A shout made me turn in time to see the guy screaming at Betsy!!! He then turns to leave, but not before pointing at me and yelling something. Okaaayyyy then....
Me: Betsy are you ok?!! What was his deal?!!
Betsy: Yeah... I'm fine. He was mad that he had to wait.
This is what Betsy told me happened:
Betsy: Here you go sir! I'm so sorry for the wait. We were having problems with the computers and our pizza person had to make food while a few managers tried to fix it.
Guy: That's no excuse!! I saw other people getting pizza's before me!!
Betsy: I'm sorry sir. Those people were buying pizzas. You were waiting on breadsticks.
Guy: So what?!!
Betsy: Well, the pizzas were ready and boxed. The breadsticks weren't. No one got breadsticks before you.
Guy: Well maybe next time, you should learn who's most important here!!! *tries to snatch the bag from her hand*
Betsy: *holds bag tighter* I said I'm sorry sir.
Guy: *snatches bag* Whatever! *points at me* That bitch should have cut them 4 minutes ago!
Apparently, a small disaster during a huge rush is no excuse for taking longer than expected. I should have told the 30 or so other customers to eff off because this guy at the counter is infinately more important than all of you! That's right faithful customers! This impatient ass is the most imporatant person alive! Bow down to him and kiss his feet while I fetch his supper!
Later when we slowed down, an older couple came in and ordered food. We have a new policy that has been put in place stating that all customers must be charged for jalapeno peppers. We had them free with all nacho products until about 2 months ago. We had to change it because all the peppers we had were either going bad or being given away free. However, each side of peppers costs all of $.32. Not exactly expensive. Most people don't mind.
Old Man: I want a nacho supreme with a side of peppers.
Preggers: Just so you know, we're chargine for peppers now.
Old Man: What? Why?
Preggers: It's a new policy.
Old Lady: We're regulars. I don't think it's fair to charge us.
Old Man: We come here allll the time!
Old Lady: Is the Store Manager here?
Preggers: No. Mr Dave is here.
Old Man: We wangt to talk to the Store Manager.
Preggers: Well Mr Dave is the assistant manager.
Old Lady: Let us talk to him then.
Preggers: HEY MR DAVE!!! THESE FOLKS DON'T WANNA PAY FOR THEIR PEPPERS!!!
Old Lady: Teeheehee!
Preggers: Well it's true.
Mr Dave: What's the problem here?
Old Lady: Well, she wants us to pay for our peppers. But we always come here and never had to pay before!
Mr Dave: Well, this policy has been in place for about 2 months now. I'm sorry, but you have to pay for them.
Old Lady: Well, here's the thing. I don't want to pay for them.
Mr Dave: Sorry. If you don't pay, you can't have them.
Serioiusly?!! that's your big excuse? "I don't want to pay"? Come on people!! Where's the creativity? You're supposed to say something like:
"My daugeter has only 3 months to live and all she wants before she keels over is a side of jalapeno peppers" or
"I'm so poor, I can't afford to buy $.32 peppers" or
"I have a rare form of diabetes where if I don't have peppers, I go into a coma" or
"I found a human finger in my food, and you promised me free peppers for life!" or
"I got them free yesterday!!"
Apparently, they really are regulars. However, everytime they come in, they ask for extra this or a side of that and agrue that they should get it for free for no good reason. Oh, well since you really want extra beef, a side of peppers and extra sour cream for free, I'll give it to you. Because that's how life works. You say "I want" and you get. I want a pony and Farmer Bill delivers one to my doorstep. I want $1,000 and I get a check in the mail. I want a boyfriend and Prince Charming sits me on his white horse and we ride off into the sunset. I want a Ferarri and one poofs into my driveway. Wish away fellow CS-ers! For it will all come true! Oh wait...
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