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Customer asks me to tell her the date a cancelled account was closed. I tell her I can see if it is still in the system. Accounts inactive are purged between 6 months and a year. She says its been 8 years. She gives me an account number that starts with 0 and I advise her that our account numbers start with the numbers 1-5 and try to find it another way. She suddenly gives me a totally diff:erent number. I bring up and active account and tell her it has service. She says she knows but there is another closed account. She repeated over and over that she needs yo know the date it was closed, someone needs to tell her this account is open, that ones closed, ext. We're getting nowhere. After I tell her for the 10th time that if an account has been closed for 8 yeas we will no longer have it in our system she says well you charged me in 2005 but you said this wasn't your account number. I told her that it wasn't and she said that it might have been in 2005. I said that I had worked there since that year but-imagine me trying to ask her to fax this strange invoice to us while she repeatedly interrupts:
Me: ma'am-
SC: MAYBE YOU SHOULD JUST STOP TELLING ME THAT THIS NOT NOT A REAL INVOICE, THAT I JUST DREAMED IT! ITS RIGHT HERE, ACCT 00000334 FOR ICE MOUNTAIN!
Me: Ice Mountain?
SC: YES!
Me: um...we aren't Ice Mountain.
SC: WHAT?
and then she cried. Yes really.
Me: ma'am-
SC: MAYBE YOU SHOULD JUST STOP TELLING ME THAT THIS NOT NOT A REAL INVOICE, THAT I JUST DREAMED IT! ITS RIGHT HERE, ACCT 00000334 FOR ICE MOUNTAIN!
Me: Ice Mountain?
SC: YES!
Me: um...we aren't Ice Mountain.
SC: WHAT?
and then she cried. Yes really.
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