I know Im calling you but i dont have a phone

[AquaGirl]

At my company the biggie when we verify customer information is telephone number. We are not rigid; if you can't, we read he number on the account and ask if it sounds correct or you can add a telephone number. This guy would not, not sure why unless he just enjoyable being an a**.

SC: I've been calling all weekend because my cooler's not working and your automated system hung up on me (entirely possible).
Me: I'm so sorry, let me get that taken care of. May I have your telephone number?
SC: My account number is...
Me: (I wasn't bothered as this is a common misheard request. I often get "oh, I don’t know it, can I give you the telephone number?) Thank you, and the telephone number?
SC: I don't have it.
Me: Ok...this is the account for Dawn Irritant?
SC: Yeah.
Me: And your name?
SC: Dawn.
Me: (this is obviously a male. I've been wrong before in this case but I don’t think I am. Although we could have spelled Don as Dawn. But we didn't.) Ok, do you have a telephone number we could add to your account?
SC: I don’t have a phone!
Me: I am sorry; we do request a telephone number for verification-
SC(who is at this point and for the remainder of the call, cutting me off at every other word)
SC: Fine! What do you need?
Me: A telephone number at your location.
SC: I don't have one!
Me: (because I want not to be dinged in a monitor and because he ticks me off I place him on hold and ask my supervisor how to proceed. She says since it is not related to changing account info to go ahead and note the account that she said so. I do so and proceed with scheduling a service call for his cooler, all along calling him "Dawn".)
Me: I can have a representative out tomorrow.
SC: I need it today. I called all weekend!
Me: I understand, Dawn. I can contact the local manager and ask that he have someone out today, if possible.
SC: Fine. Have him call me.
Me:...Well I will be happy to do so..I would need a telephone number where you can be reached however...
SC: Fine. (Deceits the number listed on the account). I know that's the number you guys have, why are you harrassing me for it?

!

Me: well...as I explained earlier this is part of our verification process and when I requested to verify the number you said you didn't know it and didn't know the correct one and had no number where you could be reached . So I assumed...you were telling the truth (because why would you stonewall like that and make your telephone call take at least a minute more than it had to...unless you are a *radio edit*).
SC: Huh. Bet you wont make that mistake again. And Dawn is my wife, Im Frank.

Ugh.

[Jetfire]

... "And this isn't the Water Company. It's the Water Company's on Call service. Your cooler will be serviced in 5 to 10 business days between the hours of 9AM and 9PM. Please be waiting for the technician to arrive."

What an a-hole.

[Bright_Star]

By delaying giving you the information that you needed he was only hurting himself by making what he needed take that much longer to get take care of.

[BeenThereDoneThat]

Dawn should really consider dumping Frank...

[underemployeed]

Um, I call in as my mother because well they want the name on the account, although I usually say calling on behalf of and warn them that if she has to get involved she is not a pleasant woman.... especially with tech things hence her instructing me to "Get the F#@$#@ cable modem working NOWWWWWWWWWWWW"

[Orgaloth]

When I was doing online activations and customer service calls for a mobile phone company,if a customer admitted at the end of the call they weren't the account holder, I would cancel what I had done and contact our fraud department.

[Caractacus_Potts]

When I was doing online activations and customer service calls for a mobile phone company, if a customer admitted at the end of the call they weren't the account holder, I would cancel what I had done and contact our fraud department.

The cable is in my wife’s name and for some reason they refuse to add my name to the account (they say they will but it just never happens). My wife doesn't like to talk on the phone or deal with people in general so when there is a problem I call.

I know all my wife’s details so I just tell them the very male voice they are talking too is the very female name account holder. I think once I had someone ask incredulously, "You're ****?" and I answered with a very dead pan and simple, "Yes."

I can't imagine why someone would impersonate someone else and then admit that they are not the person they were impersonating. That just seems so stupid.

[Redbeard]

I love these people. They complain about the amount of time it takes to call you and make the call last 3 or 4 times longer than it should just to babble on about how important their time is.

[AquaGirl]

I love these people. They complain about the amount of time it takes to call you and make the call last 3 or 4 times longer than it should just to babble on about how important their time is.

That's the worst. Well, if you're in a hurry, maybe you should call me later.

[bainsidhe]

I'm sorry Frank, but your name isn't listed on the account. I'm cancelling the service call and noting the account that Dawn is your wife. Please ask her to call us at her earliest convenience to schedule service. Is there anything else I can help you with?

[Kristev]

I suspect 'Frank' was up to something. Perhaps he and Dawn are getting a divorce soon and he was pulling something.