(And now I have an old Domino's commercial in my head. Anyway)
SC: I want to make a partial payment.
Notice customer's account is 158 days past due and pending write off.
Me: how much would you like to pay?
SC: what's the minimum amount to pay and get my service this week?
Me: your total amount over 60 days is $129.24.
SC: I only have $100
Me: well, that will cover your oldest open balance and ft you out of danger of going to collections. We still cannot deliver until the additional $29.24 is paid but-
SC: no, I need my water.
Me: ok, well in order to deliver we would need the full amount of $129.24.
SC: why do you need the full balance?
Me: actually your full balance is $158.67. We only require the amount past due by more than 60 days to resume service.
SC: so im paying you $100 and I don’t get nothing for it?
Me: that balance is made up of charges for water we already delivered.
SC: then I ain't paying nothing!
Me: I would advise you to pay the $100 to avoid going to collections.
SC: YOU AINT SENDING ME TO COLLECTIONS! ILL SUE YOU!
Click
SC: I want to make a partial payment.
Notice customer's account is 158 days past due and pending write off.
Me: how much would you like to pay?
SC: what's the minimum amount to pay and get my service this week?
Me: your total amount over 60 days is $129.24.
SC: I only have $100
Me: well, that will cover your oldest open balance and ft you out of danger of going to collections. We still cannot deliver until the additional $29.24 is paid but-
SC: no, I need my water.
Me: ok, well in order to deliver we would need the full amount of $129.24.
SC: why do you need the full balance?
Me: actually your full balance is $158.67. We only require the amount past due by more than 60 days to resume service.
SC: so im paying you $100 and I don’t get nothing for it?
Me: that balance is made up of charges for water we already delivered.
SC: then I ain't paying nothing!
Me: I would advise you to pay the $100 to avoid going to collections.
SC: YOU AINT SENDING ME TO COLLECTIONS! ILL SUE YOU!
Click
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