Seriously. We got a call from a woman who does purchasing for a state government.
She had ordered two updates for two licenses. She placed both items on a single line on the PO and listed the price as $300 per unit. Total: 2 updates.
When we processed the PO one of the licenses was newer than the other so it only had an update price of $200.
On the invoice we listed the $300 update on one line and the $200 update on another line. Total: 2 updates.
Cue the outraged phone call. "You guys are billing us for something we didn't order!"
Pointing out that she ordered two updates, got two updates and was billed for two updates had no effect. She somehow was counting 3.
Pointing out that the invoice total was $100 less than they planned to spend? Not sinking in.
She couldn't or wouldn't get it through her head that 1 item plus 1 item was the two items she'd ordered. Would NOT get it.
This woman works in purchasing office. You'd think mastering first grade math would be a job requirement.
She had ordered two updates for two licenses. She placed both items on a single line on the PO and listed the price as $300 per unit. Total: 2 updates.
When we processed the PO one of the licenses was newer than the other so it only had an update price of $200.
On the invoice we listed the $300 update on one line and the $200 update on another line. Total: 2 updates.
Cue the outraged phone call. "You guys are billing us for something we didn't order!"
Pointing out that she ordered two updates, got two updates and was billed for two updates had no effect. She somehow was counting 3.
Pointing out that the invoice total was $100 less than they planned to spend? Not sinking in.
She couldn't or wouldn't get it through her head that 1 item plus 1 item was the two items she'd ordered. Would NOT get it.
This woman works in purchasing office. You'd think mastering first grade math would be a job requirement.

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