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in the defineation of insanity
/ condensed bg
there is only one place in my delivery are that is a no go/blacklisted. it is a flophouse "hotel". the owner/operator of said hotel loved to scam us ffor free stuff. about 3 years ago GM at the time called them out on it and the hotel owner banned US from his property. the nice thing is is that this property is only a block away so carryouts are possible.
/ end bg
got a call from a guest at the above hotel last Thrusday night. I did not take the initial call. the CSR who did answer the phone started to take the information fro the customer. when the address was given, the CSR informed the customer that we were not allowed to delivery to that property and gave the explanation detailed above. the customer did not seem to like this answer and said they were going to call other locations of <my pizza place> to see it THEY would delivery there.
Not happening.
a few minutes later the phone rings and I answer. tis the "scustomer" again claiming that WE (meaning my pizza place location) do indeed deliver to that address/street/hotel and now customer "claims" that we have delivered to them in the last day or so.
NOTE: This might be slightly possible IF the order taker was new or was not paying attention. we have this property's address very prominantly labeled as WE DO NOT GO THERE and most every one at the store knows this.
I once again explain to the scustomer that we ARE NOT allowed to delivery to that location and the reason why ie. the owner banned us from that property.
fast forward to Tuesday night at 12:58am (NOTE THE TIME). phone rings (different) person answers. GUESS who is calling???? yes scustomer from banned hotel. order taker again explains that we not able to delivery to that location and the reason. scustomer again starts in about how we delivered to them a day or so ago (NOTE: the story begins to change not surprising). scustomer AGAIN claims they will call other lcoations of <my pizza place> to see IF they will delivery.
a few minutes later the phone rings and I answer. GUESS WHO????? (getting kinda monotonas is it not??? I did recognise the voice for some reason) again scustomer claims that WE DO INDEED delivery to this location. again I explain that we ARE NOT able to deliver to that location and why. <click>
now the one thing to note is the time in this interation of insanity. 12:58AM. during the week my store is the ONLY store open that late. all of the other locations close at midnight. FAIL on the calling around to other locations.
one more time tonight (Wed) -------> lather, rinse, repeat the above with me getting BOTH calls this time. lather, rinse repeat.
I wonder if Thursday will make this a 4-peat?????
I know what they are attempting ie. hoping to either catching someone off guard or getting someone new. NOT happening. we all know this address too well.
/ condensed bg
there is only one place in my delivery are that is a no go/blacklisted. it is a flophouse "hotel". the owner/operator of said hotel loved to scam us ffor free stuff. about 3 years ago GM at the time called them out on it and the hotel owner banned US from his property. the nice thing is is that this property is only a block away so carryouts are possible.
/ end bg
got a call from a guest at the above hotel last Thrusday night. I did not take the initial call. the CSR who did answer the phone started to take the information fro the customer. when the address was given, the CSR informed the customer that we were not allowed to delivery to that property and gave the explanation detailed above. the customer did not seem to like this answer and said they were going to call other locations of <my pizza place> to see it THEY would delivery there.
Not happening.
a few minutes later the phone rings and I answer. tis the "scustomer" again claiming that WE (meaning my pizza place location) do indeed deliver to that address/street/hotel and now customer "claims" that we have delivered to them in the last day or so.
NOTE: This might be slightly possible IF the order taker was new or was not paying attention. we have this property's address very prominantly labeled as WE DO NOT GO THERE and most every one at the store knows this.
I once again explain to the scustomer that we ARE NOT allowed to delivery to that location and the reason why ie. the owner banned us from that property.
fast forward to Tuesday night at 12:58am (NOTE THE TIME). phone rings (different) person answers. GUESS who is calling???? yes scustomer from banned hotel. order taker again explains that we not able to delivery to that location and the reason. scustomer again starts in about how we delivered to them a day or so ago (NOTE: the story begins to change not surprising). scustomer AGAIN claims they will call other lcoations of <my pizza place> to see IF they will delivery.
a few minutes later the phone rings and I answer. GUESS WHO????? (getting kinda monotonas is it not??? I did recognise the voice for some reason) again scustomer claims that WE DO INDEED delivery to this location. again I explain that we ARE NOT able to deliver to that location and why. <click>
now the one thing to note is the time in this interation of insanity. 12:58AM. during the week my store is the ONLY store open that late. all of the other locations close at midnight. FAIL on the calling around to other locations.
one more time tonight (Wed) -------> lather, rinse, repeat the above with me getting BOTH calls this time. lather, rinse repeat.
I wonder if Thursday will make this a 4-peat?????
I know what they are attempting ie. hoping to either catching someone off guard or getting someone new. NOT happening. we all know this address too well.
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