Perfect PNW of a sucky customer

[FormerCallingCardRep]

BG: One of the services my company does is roof repairs. The majority of the jobs have at least a 15 year warranty. We will go up and do repairs on any and all jobs under warranty.

We have a roof we did on a post office about an hour north of the office. Every time it rains we get a call about a roof problem. None of them are leaks, it is water coming off the edge of the roof instead of going into the drain due to the drain being clogged. The last time we went up the owner was told that the next time we are called up because of a clogged drain, there will be a service call charge.

I got a call earlier that there was a leak. We dispatched a crew to go check out the roof. The guys got up there to find out that the water was coming off the side of the building. They went up onto the roof and found.......................




.................a Gatorade bottle and a Pepsi can in the drain.

I just typed up a bill for a $180.00 service call

[bhskittykatt]

Yeah, you kinda have to clean the gutters sometimes. It sucks, but they aren't going to magically stay unclogged. Unless you get Gutter Magic or something similar. So I guess they can magically stay unclogged, as long as you install said magic.

A little off topic: one of my neighbors once had a tree growing out of their gutter. A tree. That sapling grew for about a year and a half, too, before they cleaned their gutters. I mean, how can you not deal with that? (This guy was always working on his immaculate landscaping and other home projects, so it wasn't like he was just letting everything go to hell.) </threadjack>

Our roof drain at work likes to overflow down by the storage rooms. We don't complain to the roofing guys, though. We just suck it up and admit we're too lazy to deal with it.

[Ironclad Alibi]

I've been lucky with my gutters the pass couple of years. The squirrels clean them out while digging for seeds and the like.

[Raveni]

And we wonder why the Post Office isn't making any money. Not that it's your fault. You should get paid for two hours of travel to take care of what that MiM could have done himself with a ladder and his bare hands.

[PatchO'Black]

*puts on critic's hat*

Hmm....while I think it falls short of a "perfect" PNW, as the client did not seem to be rude or abusive when they requested their roof be attended to, it is an excellent one, as it causes the SC to have to pay for their repeated stupidity.

[Caractacus_Potts]

A little off topic: one of my neighbors once had a tree growing out of their gutter. A tree. That sapling grew for about a year and a half, too, before they cleaned their gutters.

The house I own now was empty for over a year before I bought it. I found out from neighbors that the family living in the house for the five years prior to it being foreclosed on did absolutely no maintenance at all (like, they didn't even cut the grass!).

When I cleaned the gutters it was, from top to bottom: dead leaves, broken dead leaves, crumbled leaf bits, composting leaves and on the bottom some wonderfully composted soil.

I found many plants growing from the gutters including one 3ft tall oak sapling.

[bhskittykatt]

The house I own now was empty for over a year before I bought it. I found out from neighbors that the family living in the house for the five years prior to it being foreclosed on did absolutely no maintenance at all (like, they didn't even cut the grass!).

That's what really got me with this neighbor. His yard was immaculate. The ferns were all neatly trimmed. The stone landscaping was raked in neat little patterns. The lawn was mowed and edged. The sides of the house were pressure-washed. He was always out working in his yard. Everything on the exterior was perfect...until you looked up and saw a little tree growing there.

[FormerCallingCardRep]

In the six years since we did this roof I have sent crew there at least once every six week. The owner of the building that the USPS rents off from is one of the biggest EW I have ever seen. He signed the contract for the room in January and then threw a fit because we did not start the roof the next day in a snow storm. It was sunny and warm where he was in Florida and he could not comprehend that Northern Ohio was having a snow storm. Nothing we have done is good enough for him and he thinks that just because there is a 15 year warranty on his roof, we should be responsible for cleaning the drains. We have told him that we are not a free drain cleaning service

[tollbaby]

That's what really got me with this neighbor. His yard was immaculate. The ferns were all neatly trimmed. The stone landscaping was raked in neat little patterns. The lawn was mowed and edged. The sides of the house were pressure-washed. He was always out working in his yard. Everything on the exterior was perfect...until you looked up and saw a little tree growing there.

Maybe he was afraid of heights. My dad won't clean his gutters. He gets my brother to come over and do it.

[Kristev]

I know I'm afraid of heights. I won't even go up ladders. But then again, I also freely choose to live in an apartment, where there's someone who's job is to do all that stuff for me.

[RetailWorkhorse]

A little off topic: one of my neighbors once had a tree growing out of their gutter. A tree. That sapling grew for about a year and a half, too, before they cleaned their gutters. I mean, how can you not deal with that? (This guy was always working on his immaculate landscaping and other home projects, so it wasn't like he was just letting everything go to hell.) </threadjack>

[Jacks thread even more] I had two saplings in my gutters back in NC. And a sapling growing in a hole in the branch of a completely different tree. Then again, Carpenter Bees were also drilling into the wood and I had a Japanese Hornet nest also in the gutter system SOMEPLACE so there was no way in hell I was messing with them. I left them alone, they left me alone.

I did clean out my grandmother's every year. Don't have to now, it's a 1,700 mile trip one way and I'm not heading back East just to clean out her Gutters. She can get Boy Cousin to do it (maybe. If she paid him. No, actually, I don't think he'd do it. Even for pay).