Don't make the Drive-Thru people go bald!!!

[Kisa]

People seriously need to listen better. All friggen day, SC's have been, as my kindergarden teacher used to say, "forgetting to use their listening ears". Grab your popcorn, soda and bacon. This is gonna be a long one.

When in doubt, guess!

Multiple times today(and may other days), this sort of thing has been happening.

Order taker: Is your order correct on the screen?

The correct response is a simple "yes" or "no", so we get reasonably confused when we hear:

-"No thank you"
-"I'm fine"
-"I don't want anything else!"
-"I said that's it!!"
-"No.....sorry what did you say?"

I don't know what you just said, so I'll use my SC powers to put together a scene in my mind. "Would I like to try new item"? No thank you. "Would I like to buy more food"? "I said that's it"!!!

What is this "promo" you speak of?

In fast food terms, "promo" is any item that will be here for a few weeks to a month or so, then will go bye-bye. SC's do not understand this AT ALL.

SC: I wan't the beef crunch burrito.
Order Taker: Sorry, we don't have that anymore.
SC: But I want it.
OT: Sorry, it was a promo item we got rid of a few months ago.
SC: I really want one though.
OT: I understand, but we don't have it anymore.
SC: Can't you just make it anyway?
OT: No, because we. Don't. Have. That. Item. Anymore.
SC: So, you're saying you can't make it?

Yes! A breakthrough!

SC: Hi, I want a 99 cent crunchwrap.
OT: Just so you know, the crunchwraps are now back to $2.49.
SC: What?! Whyyyyy??
OT: It was a promo sale for one week only.
SC: Can't you give it to me for 99 cents?
OT: No. The sale is over.
SC: Ok. I want the 99 cent one then.
OT: It's the same item, it just costs more now.
SC: I don't wanna pay more. I want the 99 cent price.
OT: I can't do that. The sale ended last week.
SC: The sale is over?

Is it slipping through at all?

Sucky Guy: I want a Volcano (mumble)
OT: I'm sorry?
SG: A volcano box.
OT: I'm sorry but we no longer have the volcano box.
Sucky Lady: What? Why not!!
OT: It's an annual item that stays for a few months each year. We don't sell them all the time.
SL: I am so mad! I am never eating at Taco Place ever AGAIN!!!
SG: Hey, wanna go try the Taco Place on Street Lane and Lane Street?
SL: Sure....This is the 5th one we've tried!!
OT: Would you like to buy the items seperately?
SL: NO! *zooms off*

So, all the stores are telling you the SAME THING. You drive to another store, hoping they will tell you something else, then get mad when they don't? Listen closely. It. Is. An. Annual. Item. Try again next year.

SC: I want a cheesy double decker.
OT: I'm sorry, but that was a promotional item. We no longer carry it, but I can take the double decker and add nacho cheese to make the cheesy double decker.
SC: The double decker is gone too?
OT: No...the CHEESY double decker is gone.
SC: You still have the regular double decker?
OT: Yes.....
SC: Is it possible to make the cheesy one?
OT: .............yep
SC: How?
OT: Add nacho cheese.
SC: Add nacho cheese to the double decker?

I think your bran is processing words at a slower pace. Get rid of the Dial-Up Brain-Ears connection. High speed is better and has the added bonus of more conversations that don't end in people wanting to choke you.

Keep it for me only

We had a few items that weren't selling well at all, so the higher-ups dumped them. Among these was the original grilled stuffed burrito(replaced by the xxl grilled stuffed burrito), the grande soft taco, the cheesy double beef burrito and the mini quesadilla.

SC: I want the grilled stuffed burrito, but not the xxl one.
OT: I'm sorry, but that's the only one we have now. The xxl grilled burrito replaced the old one.
SC: You should have some sort of grilled burrito!
OT: We do. The XXL one.
SC: I loved that burrito. It had good sauce.
Me: *pfft* yummy burrito sauce *snicker*
OT: I can switch the sauce on the XXL burrito for tho one you want.
SC: I don't know what I want now.....
OT: Would you like me to do that for you sir?
SC: Do what?
OT: .....switch the ranch on the XXL burrito for the baja sauce you like.
SC: The XXL Burrito is grilled?
OT: .....yes.....
SC: Oh sure!!! That'd be nice!!

SC: I want the grando soft taco.
OT: I'm sorry, but we no longer carry that item.
SC: Oh no! My daughter is going to kill me!!!!
OT: I can add nacho cheese to a regular soft taco to make something similar.
SC: My daugher looovvveedddd that taco!
OT: I'm sorry.
SC: Do you have anything like it?
OT: .....a soft taco plus nacho cheese?

SC: I want a mini quesadilla.
OT: I'm sorry, we don't have those anymore.
SC: Do you have anything like it?
OT: We have the cheese quesadilla, which is the same thing, but bigger.
SC: I want the cheese quesadilla, but smaller.
OT: We only sell the full sized ones.
SC: Oh, sorry. I said that wrong. A cheese quesadilla PLUS mini.
OT: .......there is no such option.

I cannot pulla pizza's out of my ass

SC: I want a cheese pizza with onions.
OT: All specialized pizzas will be a 15 minute wait. (2 minutes to make, 8 to cook, 2 to cut and bag, and a few more for wiggle room)
SC: Oh. I don't wanna wait.
OT: Would you like a regular cheese pizza instead?
SC: No. I want a cheese pizza with onions!
OT: You will have to wait for it then. It needs to be made from scratch.
SC: You don't have it ready?!!
OT: ....no. It's not on the menu.
SC: You should have it made already!

What about "not on the menu" is so difficult to grasp. I can't pull pizzas out of my ass and I dont have SC radar to tell me when someone is going to order a specialized pizza so I can have it ready. It's common sense that we don't have it ready.

OT: That pizza will be a 5 minute wait.
SC: Can you make it 2?
OT: .....no. The pizza needs to cook still.
SC: I need it in 2.
OT: You can have it in 5 or pick another food item.
SC: Can't you give it to me in 2?
OT: No. It won't be cooked all the way. We cannot sell items that are not cooked fullly.
SC: Can you sell me a raw pizza so I can cook it myself?
OT: ....no. Like I said, we cannot sell uncooked food.
SC: I'll cook it at home.



SC: I want a pepperoni pizza.
OT: Let me go see if I have that ready.
SC: Hello? Hello? It's not on the screen. Where are you?
OT: I went to see if we have it ready.
SC: Say something next time!! Sheesh!
OT: ......It will be about a 4 minute wait.
SC: You have it ready?
OT: No, it will be a 4 minute wait.
SC: So, it's ready.
OT: It will be ready in 4 minutes.
SC: I need to wait?

No. I can use my heat vision to cook it in 3 seconds. *BASHEEN!!* It's done.

HOLD ON!!

This happens quite often.

OT: I'll be with you in one moment.
SC: Ok. I waaannnt a blankity blank aaannnnnd a
OT: One moment please.
SC: Ok, ok. Aaannnnn a blahdyblahblah.
OT: I'll be with you in a second. Please hold on.
SC: Alright. Aaaannnnndddd a blank with extra blah...
OT: I SAID HOLD ON A SECOND PLEASE
SC: Oh ok.

Que...Kay...Klay....Clay?

SC: How do you say that?
Me: Say what?
SC: Q....u...e....
Me: Quesadilla.
SC: Kay....klay.....clay.....kway-sa-dilla?
Me: Kay-sah-dee-uh.
SC: Kway-sah-la-dee-lah
Me: Kay-sah-dee-uh.
SC: Kway....Kway-sah-la-dee-toe....Kway-sah-lah-dee-toe. I want a chicken kway-sah-lah-dee-toe.
Me: You want a chicken quesadilla?
SC: No. A chicken kway-sah-lah-dee-toe!
Me: Right. So A chicken QUESADILLA.
SC: Kway-sah-lah-dee-toe!
Me: ....... next window...

Why did you ask for my help if you were just going to make up your own word and fight me about it? I don't know how to say this. Help me? Oh, that's wrong. I know how to say it!!!

SC's, please. Focus. Just for a little bit. Put on your listening ears and listen to what the nice drive thru people are saying so they won't bang their heads against walls and desks

[Mystic]

They got rid of the grilled stuffed burrito? And what was wrong with the sauce? :P

[fireheart]

At least it wasn't a "kes-a-dillah"

[Eireann]

Que...Kay...Klay....Clay?

SC: How do you say that?
Me: Say what?
SC: Q....u...e....
Me: Quesadilla.
SC: Kay....klay.....clay.....kway-sa-dilla?
Me: Kay-sah-dee-uh.
SC: Kway-sah-la-dee-lah
Me: Kay-sah-dee-uh.
SC: Kway....Kway-sah-la-dee-toe....Kway-sah-lah-dee-toe. I want a chicken kway-sah-lah-dee-toe.
Me: You want a chicken quesadilla?
SC: No. A chicken kway-sah-lah-dee-toe!
Me: Right. So A chicken QUESADILLA.
SC: Kway-sah-lah-dee-toe!
Me: ....... next window...

Pear pimples for hairy fishnuts! (Can anyone out there guess the reference?)

[EricKei]

Pear pimples for hairy fishnuts! (Can anyone out there guess the reference?)

Even if your avatar didn't give it away, I would have already known it...

Bloom County, specifically when a (very very early version of) Opus was talking to a Hare Krishna

[Hellzar]

Your threads always make me want a burrito.

[Mr Hero]

Que...Kay...Klay....Clay?

SC: How do you say that?
Me: Say what?
SC: Q....u...e....
Me: Quesadilla.
SC: Kay....klay.....clay.....kway-sa-dilla?
Me: Kay-sah-dee-uh.
SC: Kway-sah-la-dee-lah
Me: Kay-sah-dee-uh.
SC: Kway....Kway-sah-la-dee-toe....Kway-sah-lah-dee-toe. I want a chicken kway-sah-lah-dee-toe.
Me: You want a chicken quesadilla?
SC: No. A chicken kway-sah-lah-dee-toe!
Me: Right. So A chicken QUESADILLA.
SC: Kway-sah-lah-dee-toe!
Me: ....... next window...

Why did you ask for my help if you were just going to make up your own word and fight me about it? I don't know how to say this. Help me? Oh, that's wrong. I know how to say it!!!

SC's, please. Focus. Just for a little bit. Put on your listening ears and listen to what the nice drive thru people are saying so they won't bang their heads against walls and desks

Knock it off, Napoleon! Make yourself a dang kay-suh-dill-uh!

This thread is making me crave a grilled stuffed burrito old-school style.

[underemployeed]

so, I imagine the delay in SCs responding to what you are saying is equivalent to the time it takes to crawl out the window, walk up with a tazer, and shock them till their brain reboots and they understand, worse case scenario you get to taze someone multiple times till they run away, still wanting seafood from a taco place but personally handed to them by the Burger King mascot if he worked a a Pizza place..... I mean after all, it is what the customer wants right, and you HAVE TO PROVIDE IT!!!!!!!

[pitmonkey]

Don't you just love when they can't get their brain out of first gear. You wonder what would happen if they had to think in an emergency.

[jjc927]

What is it about the Taco Place/Pizza Place you work in that attracts these people?

[XCashier]

SC: How do you say that?
Me: Say what?
SC: Q....u...e....
Me: Quesadilla.
SC: Kay....klay.....clay.....kway-sa-dilla?
Me: Kay-sah-dee-uh.
SC: Kway-sah-la-dee-lah
Me: Kay-sah-dee-uh.
SC: Kway....Kway-sah-la-dee-toe....Kway-sah-lah-dee-toe. I want a chicken kway-sah-lah-dee-toe.

Okay, folks, I know it's a different language, but it's not a difficult language. Listen to the pronunciation and say it exactly as the speaker told you to say it.

I used to live in Arizona, where there were loads of Spanish names all over the place. I'd hear tourists talk about the "sadj-you-air-ohs" and "Gill-uh Monsters" down by "Caah-suh Graand" until my teeth hurt and I found myself wanting to give them a Pescado fresco: . (I frequently wondered if they were being obnoxious on purpose or were truly that stupid.)

[MoonCat]

Reminds me of the time I heard a lady at the hot foods counter in a supermarket order a "pinyani"..that's the closest I can come to her pronunciation of "panini."

[Merriweather]

Reminds me of the time I heard a lady at the hot foods counter in a supermarket order a "pinyani"..that's the closest I can come to her pronunciation of "panini."

Why can't people get that if you eat Mexican (or French or whatever) food, the name for it is NOT going to be in English, or pronounced as English?

Of course, some people are even worse. Reminds me of a conversation I had with a co-worker of my husbands (who after this, did NOT become a friend, he drove me up a wall). He pronounced all local words incorrectly, and if told how to pronounce them, would go off on a rant as to how that was a stupid way to pronounce them, how they should be pronounced such and such, and on and on. Would NOT pronounce them properly, or even try. OK, I get it wasn't easy, but Welsh words are Welsh, they are NOT pronounced as they appear in English, and you are a jackass to expect them pronounced as English when you are not in the US, or even England, but on a base in Wales!!! Of course, he also would argue the way to pronounce English place names, and would not accept that these places are hundreds of years older than the US, they should be pronounced as the English have always pronounced them, not as they would be in the US

[Lachrymose]

I'm going to take it back old school.

I miss the fajita wrap.

[Sonoma]

HOLD ON!!

This happens quite often.

OT: I'll be with you in one moment.
SC: Ok. I waaannnt a blankity blank aaannnnnd a
OT: One moment please.
SC: Ok, ok. Aaannnnn a blahdyblahblah.
OT: I'll be with you in a second. Please hold on.
SC: Alright. Aaaannnnndddd a blank with extra blah...
OT: I SAID HOLD ON A SECOND PLEASE
SC: Oh ok.

The best way I found to deal with these people, if they ignore my request for a moment, was to just allow them to keep ordering. Then, as soon as I'm back & ready to take their order, I'd thank them for their patience, and let them know I was ready to take their order. Not my fault they didn't have their listening ears on.