Salads are pretty easy to figure out at the sandwich shop. You pay a single flat rate for a salad for which you get a portion of meat plus whatever vegetables you want...to a POINT.
Obviously we're not about to clean out every tomato we have so you can have the world's biggest salad for barely more than $5. We are in business to make money and the more stuff you pile on your salad, the less money we make.
So this lady comes in and orders a salad, she's nice enough at first, but when it comes time to actually dress it...
SC: Give me some onions.
Me: <puts onions on>
SC: Oh come on, a little more.
Me: <adds a few more>
SC: Some pickles
Me: <adds pickles>
SC: Come on, more than that!
Me: *clenches teeth* <adds a little more>
SC: Green peppers
Me: <adds some>
SC: More please.
Me: <adds a little more>
SC: Come on pal, I ain't afraid to eat!
Me: I understand that but I can only give you so much for the price you are paying. (I admit I was a bit snippy when I said this)
SC: WHAT? I've never heard of that, I've been to many different locations of yours and I've never had anyone get mad at me like that.
Me: We charge a flat rate for a salad and for that you get a certain amount of food. If I had a way to charge extra, I could give you more.
SC: You know I used to work at <sandwich shop> and we never had rules like that, you get always get a big salad if you wanted.
(Because of course policies never...EVER change)
Me: Well we don't do that anymore, at least not this location.
SC: This is so stupid, all I wanted was a damn salad. I've never been treated this way. I'm going to be calling about you.
So as far as I can tell she never did call and when she came in I had made something like 40 plus sandwiches in a little over two hours, which is a pretty fair clip. I was already tired from dealing with people anyway and though I can't really convey it through writing the tone of voice this woman used really grated on me. I wasn't happy, cheery nice to her but I wasn't rude to her either, I just got a little frustrated with her (and for good reason if I may say so!)
Obviously we're not about to clean out every tomato we have so you can have the world's biggest salad for barely more than $5. We are in business to make money and the more stuff you pile on your salad, the less money we make.
So this lady comes in and orders a salad, she's nice enough at first, but when it comes time to actually dress it...
SC: Give me some onions.
Me: <puts onions on>
SC: Oh come on, a little more.
Me: <adds a few more>
SC: Some pickles
Me: <adds pickles>
SC: Come on, more than that!
Me: *clenches teeth* <adds a little more>
SC: Green peppers
Me: <adds some>
SC: More please.
Me: <adds a little more>
SC: Come on pal, I ain't afraid to eat!
Me: I understand that but I can only give you so much for the price you are paying. (I admit I was a bit snippy when I said this)
SC: WHAT? I've never heard of that, I've been to many different locations of yours and I've never had anyone get mad at me like that.
Me: We charge a flat rate for a salad and for that you get a certain amount of food. If I had a way to charge extra, I could give you more.
SC: You know I used to work at <sandwich shop> and we never had rules like that, you get always get a big salad if you wanted.
(Because of course policies never...EVER change)
Me: Well we don't do that anymore, at least not this location.
SC: This is so stupid, all I wanted was a damn salad. I've never been treated this way. I'm going to be calling about you.
So as far as I can tell she never did call and when she came in I had made something like 40 plus sandwiches in a little over two hours, which is a pretty fair clip. I was already tired from dealing with people anyway and though I can't really convey it through writing the tone of voice this woman used really grated on me. I wasn't happy, cheery nice to her but I wasn't rude to her either, I just got a little frustrated with her (and for good reason if I may say so!)


She tried to say that giving away free stuff keeps customers coming back and therefore keeps us in business. Luckily the manager told her to piss off. (Well, in a more tactful way, but pretty much the same thing).
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