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Numero Uno:
Customer came is last night and tried to give us play money in exchange for real money. It was those bills that look almost identical to real money at first glance, but very quickly you can see that it says right on it "Play Money - Not legal tender". I guess he handed five $5 ones to my coworker and asked to exchange them for ones.. She gets them and opens the drawer and then looks down and says "Sir, this isn't even real money." He drove off FAST!
Story the second:
Had a lady in the drive thru want to speak to a manager. I go over there to see what her complaint was and this is what transpired:
SC "Yeah, you need to teach your crew to memorize the prices."
Me "Ma'am, the prices change so often and we have so many products that I don't even know all the prices off the top of my head. That's what we have the menu out there for."
SC "Well, I know the prices are out there, but if I wanted to know how much two things together are you guys should know. I asked the girl on the speaker and she had to put it on the screen in order to tell me."
Me "That's exactly what they are trained to do. If we don't know the exact price of something or a combination of things we put it on the screen so we can tell you accurately what the total will be"
SC "Oh ok, thank you!"
At least she gave up on her arguement, but WTH? My boss asked what the lady wanted and I told her "She wanted our crew to be able to accurately know the total of any combination of products without putting it on the screen." and my boss was like "WTF?" and she ALWAYS sides with the customers.
Customer came is last night and tried to give us play money in exchange for real money. It was those bills that look almost identical to real money at first glance, but very quickly you can see that it says right on it "Play Money - Not legal tender". I guess he handed five $5 ones to my coworker and asked to exchange them for ones.. She gets them and opens the drawer and then looks down and says "Sir, this isn't even real money." He drove off FAST!
Story the second:
Had a lady in the drive thru want to speak to a manager. I go over there to see what her complaint was and this is what transpired:
SC "Yeah, you need to teach your crew to memorize the prices."
Me "Ma'am, the prices change so often and we have so many products that I don't even know all the prices off the top of my head. That's what we have the menu out there for."
SC "Well, I know the prices are out there, but if I wanted to know how much two things together are you guys should know. I asked the girl on the speaker and she had to put it on the screen in order to tell me."
Me "That's exactly what they are trained to do. If we don't know the exact price of something or a combination of things we put it on the screen so we can tell you accurately what the total will be"
SC "Oh ok, thank you!"
At least she gave up on her arguement, but WTH? My boss asked what the lady wanted and I told her "She wanted our crew to be able to accurately know the total of any combination of products without putting it on the screen." and my boss was like "WTF?" and she ALWAYS sides with the customers.
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