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How NOT to pick up your Television
Nothing quite like a good, solid PWN of an asshole to make me smile!
BG- when we need to replace a part in a TV, we pull the part so I can have an easier time ordering it. Most TVs will have more than one version, so ordering a "power supply for a Samsung XXXXX" won't work. We need the part number and that's not always visible until we take out the part.
It should also be noted that I am a very tall woman who is no shrinking violet. I also am far from waifish and I wear heels most of the time, hence I tower over most people that come in. The blonde curls tend to throw people off, which is always fun.
Then there are the tattoos...
I'm not afraid to turn on the tough shop manager persona when needed; Men fear me when I'm angered.
*end BG*
I called a guy who had dropped off his TV for repair with an estimate for said repair; it was a main board and it was actually rather cheap. I did my usual "let us know one way or the other so I can either put the TV back together for you or order the part." He told me he'd call back once he spoke to his wife. No biggie, we get that a lot.
15 minutes later, he comes in screaming and demanding the TV right now. I had gone to the post office, so CW had the pleasure of dealing with him. I came in as he was screaming at her about why he didn't see why his TV had to be opened in the first place and it should be ready, dammit. He's being VERY intimidating; getting into CW's personal space,jazz hands dramatic gestures and continuing to raise his voice.
To her credit, CW kept her cool and explained what I explained to all of you in the BG. He kept rolling his eyes and arguing. He kept pushing and pushing until I came back into the showroom after putting down the boxes I picked up and just looked at him with the "you wanna tone that attitude down" eyebrow.
Finally she told him that we didn't put the old board back in because we didn't know if we'd be replacing it and if he had CALLED (emphasis hers, bless her), he would have known that. At this point I stepped in and told CW to go and give the tech the board to put in. When she left, I asked if there was a problem rather pointedly, looking dead into his eyes. I swear, it was night and day- I felt like an Alpha Wolf checking a young male wolf.
"um.... my wife said it was too expensive..."
"Was CW rude?"
"....no...um, she was nice."
(at this point he's hanging his head like a child. It's actually pretty funny)
"So WHY were you screaming at my employee (not a manager, but he didn't need to know that!)? Did she tell you it was ready and it wasn't? I know I didn't tell you it was ready when I spoke to you- you were going to call us back when an answer."
It turns out that the wife thought that the diag charge should have covered everything and got really mad when he told her that it was going to be $X more. So, like an adult he took it out on CW. I told him not to come back and he slinked out with his TV, but not after a muttered apology to CW.
It was an awesome way to end the week.
(CW after he left - "what an ass...")
BG- when we need to replace a part in a TV, we pull the part so I can have an easier time ordering it. Most TVs will have more than one version, so ordering a "power supply for a Samsung XXXXX" won't work. We need the part number and that's not always visible until we take out the part.
It should also be noted that I am a very tall woman who is no shrinking violet. I also am far from waifish and I wear heels most of the time, hence I tower over most people that come in. The blonde curls tend to throw people off, which is always fun.
Then there are the tattoos...
I'm not afraid to turn on the tough shop manager persona when needed; Men fear me when I'm angered.
*end BG*
I called a guy who had dropped off his TV for repair with an estimate for said repair; it was a main board and it was actually rather cheap. I did my usual "let us know one way or the other so I can either put the TV back together for you or order the part." He told me he'd call back once he spoke to his wife. No biggie, we get that a lot.
15 minutes later, he comes in screaming and demanding the TV right now. I had gone to the post office, so CW had the pleasure of dealing with him. I came in as he was screaming at her about why he didn't see why his TV had to be opened in the first place and it should be ready, dammit. He's being VERY intimidating; getting into CW's personal space,
To her credit, CW kept her cool and explained what I explained to all of you in the BG. He kept rolling his eyes and arguing. He kept pushing and pushing until I came back into the showroom after putting down the boxes I picked up and just looked at him with the "you wanna tone that attitude down" eyebrow.
Finally she told him that we didn't put the old board back in because we didn't know if we'd be replacing it and if he had CALLED (emphasis hers, bless her), he would have known that. At this point I stepped in and told CW to go and give the tech the board to put in. When she left, I asked if there was a problem rather pointedly, looking dead into his eyes. I swear, it was night and day- I felt like an Alpha Wolf checking a young male wolf.
"um.... my wife said it was too expensive..."
"Was CW rude?"
"....no...um, she was nice."
(at this point he's hanging his head like a child. It's actually pretty funny)
"So WHY were you screaming at my employee (not a manager, but he didn't need to know that!)? Did she tell you it was ready and it wasn't? I know I didn't tell you it was ready when I spoke to you- you were going to call us back when an answer."
It turns out that the wife thought that the diag charge should have covered everything and got really mad when he told her that it was going to be $X more. So, like an adult he took it out on CW. I told him not to come back and he slinked out with his TV, but not after a muttered apology to CW.
It was an awesome way to end the week.
(CW after he left - "what an ass...")
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