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I get a LOT of weirdos and SC during the overnight shift, but trust me, it's nothing compared to what my coworkers get during the day. I know because I worked during the day once and almost died. Seriously. I wanted to hop into the oven and turn it on high afterwards. It's.....unforgettable.
Anyway, my poor CW, Ms. Telephone, has worked for over five years during the day, so she's pretty much the expert. BTW I call her that because she's always on her cell phone making personal calls. But when there's work to be done, she usually does it. Most of the time. Compared to Ms. Useless, Ms. Entitled, and Mr. Brown Nose, she's a hard worker. :P
So she's told me about some SC stories. I can usually tell she had a bad day because she has an angry expression when I come in. Here are some!
SC 1: Angry old man
CW: Ms. Telephone my poor CW
SC 1: (angrily) HELLOOOO!
CW: Yes, what can I do for you?
SC 1: THE TROLLEY DIDN'T PICK ME UP!!!
(BTW, there's a free trolley run by the city, not US, going up and down our street that we have no control over)
CW: I'm sorry?
SC 1: I SAID THE TROLLEY DIDN'T PICK US UP ARE YOU DEAF?!?!?!
CW:
(bristles) No I am not. The-
SC 1: You said that it would pick us up and it didnt!
CW: Then it must've been full. It does that when it is.
SC 1: THAT DOESN'T MATTER! IT DIDN'T PICK US UP! SOOOOOO, YOU LIIIIIIIED!
CW: Sir, I don't control the trolley, it is controlled by the city and therefore it cannot make it pick anyone up if it doesn't want to!
SC 1: YOU'RE A #$@^$ LIARRRR! I WILL COMPLAIN ABOUT YOU TO CORPORATE ABOUT YOUR BLALANT LYING WHAT IS YOUR NAME?
He was so loud that my other CW, Ms. Icy, came out saying WTF is going on ?! She thought someone was being attacked.
He took her name and she shrugged it off. But was still upset about his rudeness. What a weirdo I sympatized.
SC 2: Angry foreigner that obviously got ripped off by Sexpedia.com
Sexpedia.com (not it's real name, obviously) is a popular booking website people can use to book rooms. We've never had much problems with it, except for one day
SC 2: Checking in, last name: (something foreign)
CW: Ah yes, sir. here we have a room for you clean and ready.
SC 2: One room? ONE ROOM?! I booked twelve!
CW: TWELVE?!
SC 2: Yes. See?
He pulls out his handy dandy phone and shows sure enough, that he it says 12 rooms.
CW: Uhhhhh....I'm sorry but, ah, we only got one room under your name.
SC 2: WHAT! I need 12 for all my family!!
CW: Sorry. And we're sold out so we can't-
SC 2: Unacceptable!!! I booked 12, it says so on my phone, so you will give me 12!!!
CW: We DON'T have 12.
SC 2: That how could this happen???
CW: You booked thru Sexpedia.com, right?
SC 2: Correct!!!
CW: Well I don't know how it happened, but they only made it for one room.
SC 2: WTF!!! YOU WILL CALL THEM AND ASK!!! CALL THEM!!!!
CW: Ok, ok!
She calls and gets transfferred because Sexpedia has different branches for each country. This man was from Germany, so she gets transferred to the German branch. Anyway, what was the point, since we didn't have any rooms, much less twelve, so he wasn't getting them anyway. Might as well mosey off someplace else, eh? Too bad he was dumb as a brick.
CW:....Unfortunately the German branch office is closed, as it is 2 am over there. So....there's nothing else I can do to figure out what went wrong.
SC 2: WTF (points finger at her) YOU WILL WRITE ME A NOTE HERE AND NOW FROM YOUR HOTEL SAYING THAT YOU ONLY HAD ONE ROOM AND I PAID FOR TWELVE!!! WRITE IT!!! WRITE IT!!!!
CW: No I will not do that. However, I will call the manager.
SC 2: NO WRITE IT!!! WRITE ITTTTTTT!!!!
She calls the manager, who is so troubled by this he calls the GM. He tries to speak to the crank, but he just gets "WRITE ITTTTTT!" over and over. Soon the GM calls and tells her, in his usual fashion, to throw the SC out and call the police if he resists.
For some reason, she doesn't (I certainly would have and scolded her later on not doing it) and after hours of "What do you want me to do?" and a LOT of "NO WRITE ITTTTTT" he storms out.
OMS calls Sexpedia later to find out what went wrong and they were like, Ah, sorry 'bout that! You know how it is, ya know? attitude. -____- NO WE DON'T KNOW WHY DON'T YOU DO YOUR DAMN JOB?!?!?!
In our charming hotel, we have a hiearchy of who gets the best room. Groups booked by our sales manager are on top cuz they pay before and have a contract with us to show up. VIPs--our regulars---come next cuz they also show up. Non VIPS, non regulars, are lucky if they even get a room, seriousy! Not fair? I agree. But it makes sense; that's business, and that's what we are. To make money to stay in business and each customer is a dollar sign. $_$ At least to the sales manager.
Anyway, because of her, we get a lot of business. On this day we are so overbooked that there are people sleeping on the lobby! Ok, just kidding, but you get the idea. NO ROOMS. AT ALL.
So we managed to squeeze in the groups, and the VIPS. But not all of the non VIPs. One guy, staying for one night, is left over. There is no choice. We have to walk him, that is, send him to another hotel nearby to stay, and we will pay for his night.
Most walks are happy with not paying. They happily accept and mosey on their way. Not this dumbass.
SC 3: Hello checking in, last name is _____.
CW: I'm very sorry, but unfortunately we don't have any more rooms to accomodate you. If you'll just walk over two doors down, you'll see---
SC 3: WHAT I WAS PROMISED A ROOM! I GAVE MY CREDIT CARD INFO!!!!
CW: I know, and I'm truly sorry. To conpensate, we will gladly pay for your stay at this other hotel. Trust me, it is much better.
SC 3: NO I WANNA STAY HERE! I WAS GUARANTEED A RESERVATION AND THAT'S WHAT I'LL GET!! (looking menacingly at CW) You DO know the meaning of GUARANTEE DON'T YOU ?!?!?!
CW: I'm sorry I can't do that. I apologize for the inconvience. But if you'll just go two doors down, it is very close by--
SC 3: I DON'T GIVE A @#$@ HOW CLOSE IT IS! I WANNA STAY HERE, I MADE A RESRVATION, AND I DON'T WANT TO STAY IN THIS OTHER HOTEL!!! IF I WANTED TO I WOULD! BUT I DON'T SO YOU HAVE TO GIVE ME A ROOM!!!
No amount of apologizing could calm him down. In fact, he got even angrier. CW said that he looked at her as if he wanted to rip her throat out and eat it. I know THAT look verrrrry well. -___-
After much yelling, the man finally grabbed the walk form and stormed out, kicking the auto doors when it didn't open fast enough. They broke for the zillionth time. Poor CW was shaking and everyone asked if she was okay. She said yeah but she needed some time to pull herself together. Douche.
And last...
SC 4: Snobby douchebag
Ms T: (blabbing on her phone in the lobby while watching some TV. It was her break BTW)
Ms. Useless: (facebooking in the back computer) ^___^
SC 4: Helllooooo? Helloooo?
Ms. T: Oh! One moment. (yells) Hey, Ms. U! (to SC) She'll take care of you, she's coming now.
SC 4: ......................
Ms. U: (comes out) Hello how are you sir? Checking in?
SC 4: .........(eyes threaten to pop out of his head) O_O
Ms. T: (goes back to blabbing on her phone and watching TV, told you she has a bad habit of doing that :P)
Later, OMS gets a complaint card where all the stars are marked as zero. It said something like this on the comment section:
"This was a very bad hotel with rude, unproffessional staff. When I was checking in, they yelled at each other and one girl was talking on the phone and watching the TV in the LOBBY! I think that is VERY UNPROFESSIONAL and they should be fired! Oh, The room was fine but this just ruined my stay!! I won't be coming again!"
Aw, does the widdle baby want his bottle wottle? OMG, yelling. Poor guy, er should I say snob. Obviously we upset his delicate sensibilities. Seriously, who gets upset over that?? All she did was yell for Ms. U to come out just once. The way this guy wrote it seemed she was screaming her head off or something. I'd sure like to have his life, where the rudest thing is someone yelling. People can be so petty.
Anyway, my poor CW, Ms. Telephone, has worked for over five years during the day, so she's pretty much the expert. BTW I call her that because she's always on her cell phone making personal calls. But when there's work to be done, she usually does it. Most of the time. Compared to Ms. Useless, Ms. Entitled, and Mr. Brown Nose, she's a hard worker. :P
So she's told me about some SC stories. I can usually tell she had a bad day because she has an angry expression when I come in. Here are some!
SC 1: Angry old man
CW: Ms. Telephone my poor CW
SC 1: (angrily) HELLOOOO!
CW: Yes, what can I do for you?
SC 1: THE TROLLEY DIDN'T PICK ME UP!!!
(BTW, there's a free trolley run by the city, not US, going up and down our street that we have no control over)
CW: I'm sorry?
SC 1: I SAID THE TROLLEY DIDN'T PICK US UP ARE YOU DEAF?!?!?!
CW:
(bristles) No I am not. The-SC 1: You said that it would pick us up and it didnt!
CW: Then it must've been full. It does that when it is.
SC 1: THAT DOESN'T MATTER! IT DIDN'T PICK US UP! SOOOOOO, YOU LIIIIIIIED!
CW: Sir, I don't control the trolley, it is controlled by the city and therefore it cannot make it pick anyone up if it doesn't want to!
SC 1: YOU'RE A #$@^$ LIARRRR! I WILL COMPLAIN ABOUT YOU TO CORPORATE ABOUT YOUR BLALANT LYING WHAT IS YOUR NAME?
He was so loud that my other CW, Ms. Icy, came out saying WTF is going on ?! She thought someone was being attacked.
He took her name and she shrugged it off. But was still upset about his rudeness. What a weirdo I sympatized.
SC 2: Angry foreigner that obviously got ripped off by Sexpedia.com
Sexpedia.com (not it's real name, obviously) is a popular booking website people can use to book rooms. We've never had much problems with it, except for one day
SC 2: Checking in, last name: (something foreign)
CW: Ah yes, sir. here we have a room for you clean and ready.
SC 2: One room? ONE ROOM?! I booked twelve!
CW: TWELVE?!
SC 2: Yes. See?
He pulls out his handy dandy phone and shows sure enough, that he it says 12 rooms.
CW: Uhhhhh....I'm sorry but, ah, we only got one room under your name.
SC 2: WHAT! I need 12 for all my family!!
CW: Sorry. And we're sold out so we can't-
SC 2: Unacceptable!!! I booked 12, it says so on my phone, so you will give me 12!!!
CW: We DON'T have 12.
SC 2: That how could this happen???
CW: You booked thru Sexpedia.com, right?
SC 2: Correct!!!
CW: Well I don't know how it happened, but they only made it for one room.
SC 2: WTF!!! YOU WILL CALL THEM AND ASK!!! CALL THEM!!!!
CW: Ok, ok!
She calls and gets transfferred because Sexpedia has different branches for each country. This man was from Germany, so she gets transferred to the German branch. Anyway, what was the point, since we didn't have any rooms, much less twelve, so he wasn't getting them anyway. Might as well mosey off someplace else, eh? Too bad he was dumb as a brick.
CW:....Unfortunately the German branch office is closed, as it is 2 am over there. So....there's nothing else I can do to figure out what went wrong.
SC 2: WTF (points finger at her) YOU WILL WRITE ME A NOTE HERE AND NOW FROM YOUR HOTEL SAYING THAT YOU ONLY HAD ONE ROOM AND I PAID FOR TWELVE!!! WRITE IT!!! WRITE IT!!!!
CW: No I will not do that. However, I will call the manager.
SC 2: NO WRITE IT!!! WRITE ITTTTTTT!!!!
She calls the manager, who is so troubled by this he calls the GM. He tries to speak to the crank, but he just gets "WRITE ITTTTTT!" over and over. Soon the GM calls and tells her, in his usual fashion, to throw the SC out and call the police if he resists.
For some reason, she doesn't (I certainly would have and scolded her later on not doing it) and after hours of "What do you want me to do?" and a LOT of "NO WRITE ITTTTTT" he storms out.
OMS calls Sexpedia later to find out what went wrong and they were like, Ah, sorry 'bout that! You know how it is, ya know? attitude. -____- NO WE DON'T KNOW WHY DON'T YOU DO YOUR DAMN JOB?!?!?!
In our charming hotel, we have a hiearchy of who gets the best room. Groups booked by our sales manager are on top cuz they pay before and have a contract with us to show up. VIPs--our regulars---come next cuz they also show up. Non VIPS, non regulars, are lucky if they even get a room, seriousy! Not fair? I agree. But it makes sense; that's business, and that's what we are. To make money to stay in business and each customer is a dollar sign. $_$ At least to the sales manager.
Anyway, because of her, we get a lot of business. On this day we are so overbooked that there are people sleeping on the lobby! Ok, just kidding, but you get the idea. NO ROOMS. AT ALL.
So we managed to squeeze in the groups, and the VIPS. But not all of the non VIPs. One guy, staying for one night, is left over. There is no choice. We have to walk him, that is, send him to another hotel nearby to stay, and we will pay for his night.
Most walks are happy with not paying. They happily accept and mosey on their way. Not this dumbass.
SC 3: Hello checking in, last name is _____.
CW: I'm very sorry, but unfortunately we don't have any more rooms to accomodate you. If you'll just walk over two doors down, you'll see---
SC 3: WHAT I WAS PROMISED A ROOM! I GAVE MY CREDIT CARD INFO!!!!
CW: I know, and I'm truly sorry. To conpensate, we will gladly pay for your stay at this other hotel. Trust me, it is much better.
SC 3: NO I WANNA STAY HERE! I WAS GUARANTEED A RESERVATION AND THAT'S WHAT I'LL GET!! (looking menacingly at CW) You DO know the meaning of GUARANTEE DON'T YOU ?!?!?!
CW: I'm sorry I can't do that. I apologize for the inconvience. But if you'll just go two doors down, it is very close by--
SC 3: I DON'T GIVE A @#$@ HOW CLOSE IT IS! I WANNA STAY HERE, I MADE A RESRVATION, AND I DON'T WANT TO STAY IN THIS OTHER HOTEL!!! IF I WANTED TO I WOULD! BUT I DON'T SO YOU HAVE TO GIVE ME A ROOM!!!
No amount of apologizing could calm him down. In fact, he got even angrier. CW said that he looked at her as if he wanted to rip her throat out and eat it. I know THAT look verrrrry well. -___-
After much yelling, the man finally grabbed the walk form and stormed out, kicking the auto doors when it didn't open fast enough. They broke for the zillionth time. Poor CW was shaking and everyone asked if she was okay. She said yeah but she needed some time to pull herself together. Douche.
And last...
SC 4: Snobby douchebag
Ms T: (blabbing on her phone in the lobby while watching some TV. It was her break BTW)
Ms. Useless: (facebooking in the back computer) ^___^
SC 4: Helllooooo? Helloooo?
Ms. T: Oh! One moment. (yells) Hey, Ms. U! (to SC) She'll take care of you, she's coming now.
SC 4: ......................
Ms. U: (comes out) Hello how are you sir? Checking in?
SC 4: .........(eyes threaten to pop out of his head) O_O
Ms. T: (goes back to blabbing on her phone and watching TV, told you she has a bad habit of doing that :P)
Later, OMS gets a complaint card where all the stars are marked as zero. It said something like this on the comment section:
"This was a very bad hotel with rude, unproffessional staff. When I was checking in, they yelled at each other and one girl was talking on the phone and watching the TV in the LOBBY! I think that is VERY UNPROFESSIONAL and they should be fired! Oh, The room was fine but this just ruined my stay!! I won't be coming again!"
Aw, does the widdle baby want his bottle wottle? OMG, yelling. Poor guy, er should I say snob. Obviously we upset his delicate sensibilities. Seriously, who gets upset over that?? All she did was yell for Ms. U to come out just once. The way this guy wrote it seemed she was screaming her head off or something. I'd sure like to have his life, where the rudest thing is someone yelling. People can be so petty.
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