What part of FULL don't you get?!?!

[bhskittykatt]

We sold out last night. We've sold out the past few nights. This means that, though I do have rooms available to sell for the night, there's not going to be anything available first thing in the morning, since, you know, people still have to check out, and the rooms still have to be cleaned. Housekeeping isn't even here yet. 10:30am is the earliest a room will be clean, assuming one checks out in time.

This guy is just. Not. Getting. It.

CW1 has told him 11 times now (I am counting) that we have nothing right now. No one is out. Nothing is clean. Guest keep saying he'll take a dirty vacant room. We don't have that. We can't give him that room anyways, since Corp policy says we can't hand over keys to a dirty room.

13 times now...

CW1 suggested he go up the street to <competitor>. SC exclaimed "What the hell is <competitor>?!?!?!" CW1 kept her cool and explained it's a local motel comparable to us (we're a big chain).

Ugh, 14 times!

SC said "I know you were sold out, but I didn't think you were that sold out!"
Yeah, sold out means sold out, as in nothing left! That's what "sold out" means. I don't know what you think it means, but that's the definition we go by.

Now CW1 has called <competitor>. Their rates are the same as ours. SC hasn't even noticed the rates until now. He's balking. It's summer, and everyone's rates are higher. <competitor> does have rooms available right now, though.

My God, 15 times!!!! She has repeated herself 15 times now! Just go up to <competitor> already! At this point, I'm really not sure I want you here.


Apparently, they'd been driving for a while after sorting out some sort of beaurocratic crap. Long story that's more suited to Fratching, so I won't go into it. I guess I can excuse some of it based on being tired. But after being told no 15 times?!?!?!

[TowelKing]

We sold out last night. We've sold out the past few nights. This means that, though I do have rooms available to sell for the night, there's not going to be anything available first thing in the morning,

Sorry, I have to ask because this confuses me.
What do you mean that you have rooms available to sell for the night but nothing in the morning?
Also, someone needs their hearing checked.

[laborcat]

Sorry, I have to ask because this confuses me.
What do you mean that you have rooms available to sell for the night but nothing in the morning?
Also, someone needs their hearing checked.

From what I understand, it's 10am and they want a room right now. Since they sold out last night and no one has checked out yet, they can't sell a room. However, they are not yet sold out for tonight and can sell a room once it has been vacated and cleaned. Right?

[bhskittykatt]

From what I understand, it's 10am and they want a room right now. Since they sold out last night and no one has checked out yet, they can't sell a room. However, they are not yet sold out for tonight and can sell a room once it has been vacated and cleaned. Right?

BINGO! You understand it!

We have availability for today (the third), and we can sell you one of these rooms at any point during the day, but you don't actually get to physically go to your room until it is ready. (Most hotels have a 3pm or 4pm check-in time...we do not have this unfortunately, and some guests fight us on this.)

[taxguykarl]

Too bad you don't have a way to block out that number.

[Marmalady]

SC said "I know you were sold out, but I didn't think you were that sold out!"

Why didn't you get a room from 'out the back' for him?

[Ironclad Alibi]

Why didn't you get a room from 'out the back' for him?

Better yet, rent him the room out back. That small one with a half-moon on the door.

[BroSCFischer]

SC said "I know you were sold out, but I didn't think you were that sold out!"

Are there degrees of Sold Out that I'm not aware of?

Some people, I swear.

SC

[Mytical]

Ah you don't know about the hotel conspiracy I see.

1) Hotels are not in business to make money, they don't want to rent rooms. So they tell everybody that they are 'full' even if thy are totally empty.

2) Even though they don't want to make money, they hold rooms for 'emergencies' when they are 'full' for 'special guests'.

3) Even if all the above isn't true, the workers at hotels hate everybody. They will tell people they are 'full' because they are evil, lazy, or fill in some other EW's excuse as to why for some reason the clerks won't rent to them.

4) They never check the 'back room' for rooms either (hey don't ask me, I am just telling you the conspiracy here).

[mikoyan29]

Are there degrees of Sold Out that I'm not aware of?

Some people, I swear.

SC

There might be, "Well, we do have this room but it is reserved but that guest hasn't shown up yet..." or something to that effect....but generally sold out means all gone.

[Fish Taco64]

So you have rooms, you're just not gonna give me one huh?

[BroSCFischer]

There might be, "Well, we do have this room but it is reserved but that guest hasn't shown up yet..." or something to that effect....but generally sold out means all gone.

Yes, but at 7am, for most hotels (at least I think so, as it has been for the 2 hotels I worked for as well as my current one) they officially become a No Show (they may have gone through the Audit as such already, but generally can be reinstated 'til then). At that point the reserved room they were to occupy becomes a vacant, clean room available for sale, which would mean that there would be a room available at 10 am.

SC

[laborcat]

Yes, but at 7am, for most hotels (at least I think so, as it has been for the 2 hotels I worked for as well as my current one) they officially become a No Show (they may have gone through the Audit as such already, but generally can be reinstated 'til then). At that point the reserved room they were to occupy becomes a vacant, clean room available for sale, which would mean that there would be a room available at 10 am.

SC

I was just getting ready to ask at what point after the usual check-in time do they go ahead and re-rent it.

Why would someone rent a room for say, Tuesday night, and not show up by 7am Wednesday morning? Do you still charge them for the room?

[BroSCFischer]

Why would someone rent a room for say, Tuesday night, and not show up by 7am Wednesday morning? Do you still charge them for the room?

Sometimes, if they made the reservation months prior, they may forget that they made it. Sometimes they just assume we won't charge them for a No Show (most hotels do, as Khiras once said it is pure revenue for the hotel, they don't have to pay Housekeeping to clean the room).

Many times there is a cancellation policy at the hotel that the guest is informed of at the time the reservation is made. Many times it is by 4pm day of arrival. If you cancel after then, you more than likely will get charged anyway.

SC

[Andara Bledin]

Why would someone rent a room for say, Tuesday night, and not show up by 7am Wednesday morning? Do you still charge them for the room?

Old boss would do this. He'd have trips to various places, and many times he'd take a redeye to save a bunch of money. He'd arrive around 5am or so and want a room to get into before heading out to do business even though he wouldn't even be doing more than dumping his luggage until that evening.

^-.-^