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Hey you might not like the title... But you know what? It's the only word for them. There's no other word to describe the pure lack of decency, human kindness and brains that these people possessed. There MUST have been something in the water, or maybe I was just extra sensitive and bitchy because of my period... Maybe it was all three.
I had a customer on Saturday who claimed to be in a BIG HURRY. Yet, commandeered the photography room, changing outfits etc... THEN when it came time to have her pick out her poses, sheet sizes,etc she fucking flakes and starts making a stink about how NOW she has no time to do this. So we make an appointment for Monday (my birthday I was off in that studio that day and in another studio doing the 3-7 shift as mentioned in an earlier post) so she has an actual booked time to come look at the photos.
Flash forward to yesterday and who's self-entitled ass is pacing in front of my studio with half a dozen other passport customers,etc? This bitch. And BECAUSE SHE HAD AN APPOINTMENT THE DAY BEFORE TO PICK OUT HER GODDAMNED PHOTOS it didn't occur to me that, that was what she was in line for. So rightfully I ignored her ass and took in the passport customers who I'd seen as I'd scoped out the studio earlier on my lunch break.
Then she starts FREAKING OUT saying how DARE I take in customers before HER and how she wants to pick out her photos, etc. I was already amped to the max because of the adrenaline of the amount of customers I had to deal with JUST coming off lunch AND my stupid PMS, so it took every ounce of 'grown-up' in me to not walk over and snap her fucking neck. ESPECIALLY when her stupid husband chimed in, threw a tantrum and stormed out for a cigarette and refused to come back in.
So I stop doing the passports to please her fucking ass and she can't get it through her fucking skull what portrait sheet sizes are. http://www.pictureme.com/cpi/en-US/P...ortraitSheets/
Then trying to convince her that because sheets are $20 apiece that she can only get two sheets for the magical $40 she's now decided that she only wants to spend because of how I've wronged her greatly and upset her stupid husband, etc... And she keeps me talking in circles to the point where I want to *head desk* her and give her a fucking smiley. Yathink you were hard done by before??? RAWWWWWWWWWWWWWWRRRR..
FINALLY I get her to agree to go with the smallest package which is 40 dollars more, and gets her 10 sheets and five poses... We go over sheet sizes AGAIN and I finalize the sale on the computer and I'm about to take her over to the register to cash her out, when...
"My husband's freaking out, I have to go." and walks away. LITERALLY AFTER TAKING UP AN HOUR OF MY FUCKING TIME AND ACTING LIKE SHE'S THE MOST IMPORTANT THING ON THE GODDAMNED PLANET... SHE WALKS OUT?! LIKE WTF?!?!??!?!
Leaving me and the customer who ACTUALLY had an appointment to look at photos, and the passport customer who she'd ignorantly told to wait because it was HER TURN to look at each other and
So I take Portrait Customer Nice Lady, over to the other sales computer that I had her portraits cued up on and the sales time goes easily, I think because she could tell I was gonna snap at any second, and she buys $160 worth of portraits and I cash her out fine.
The rest of the day isn't really noteworthy... While I was on my lunch, this guy was screaming at a cashier over a nickel (There's a 'bag law' in effect in Toronto where every plastic bag sold is 5 cents to encourage usage of eco bags, etc) saying that he shouldn't have to pay for a bag because he doesn't ALWAYS have to pay for a bag... etc... And because his stupid ass was screaming outside of my studio, I gave the cashier a dime and told him to shut up. "There's NO USE yelling at her. She doesn't get the nickel. Host Store doesn't get the nickel. The city charges a nickel. AND technically your bag was free cuz I fucking paid for it. So suck it up and leave and stop bugging her." And he kept at her, demanding a manager until I threatened security on his ass.
THEN!!!!!! *DRUM ROLL*
My 5:30 appt shows up... At five minutes to close. Company policy states that if a portrait customer shows up before close, I still have to shoot them. Of course we have the option of encouraging them to rebook for the next day but according to this stupid woman they had an appointment for today and they intended to keep it. I REMINDED THEM THEY WERE 90 MINUTES LATE and they said it was because they were in the hospital emerg all day because one of their daughters had a ridiculously high fever. When I realized this I INSISTED on rebooking them another day and the woman started having a tantrum in my studio. Not wanting her to go to corporate - but SERIOUSLY wondering after that last customer if I was being PUNK'D - I took them into the camera room and she announces she has outfit changes.
NO FUCKING WAY. NUH-UH... FUCK YOU SIDEWAYS LADY!!!! Then she starts freaking out again and I say. "Fine you can have two..."
but that's not good enough and she starts going on about how these are birthday pictures and how these were the outfits for the birthday pictures and how SHE ALWAYS GETS THREE outfit changes and starts throwing another tantrum, THROWING AND SHOVING the outfits back into her diaperbag carry all and telling me she's gonna talk to my manager...
So I motor through the poses as quickly as possible. Pix of the kids together, pix of them singularly and the oldest girl with the fever is backsliding FAST to the point where when it's time for their stupid family portrait, she cant even hold her head up and she's intermittently mewling "Mumma I wanna go hooooooooooome!!" (Who has the mother of the year award for this woman? Anybody)
FINALLY we get finished the session and I take her over to the sales computer were I upload the photos and don't even bother enhancing them. Fuck that, they can kiss my ass if they think I'm gonna spend MORE TIME turning them black and white and putting borders and shit on them. Fuck that.
She picks out her portraits, telling me that a friend was there earlier and she ONLY had to pay $100 for one of our wallportraits AND a package of 15 sheets.
No fucking way lady NO! The package with that in it is $279. MINIMUM. The wall portrait itself is $200 a la carte. I explain how the packages work and I go through poses and we pick out sheets, and I give her the total, explaining we can't make any changes, we can add to it but we can't take anything away and tell her the price BEFORE TAXES.
Then we get to the cash register and she FLIPS OUT AGAIN (surprised? really I wasn't but I was tired and pissed off and was this close to fucking calling security) and refusing to pay, saying that after taxes its too much ($40 in taxes, not my goddamned fault and I tell her as much) and that she had a budget of $250...
Something you didn't fucking mention over there lady when I was picking out your pix, AND when I told you the total. She keeps freaking out and saying her friend only paid $100 for her wall portrait and I tell her AGAIN that's the price without the frame. But at this point, I was shaking, holding onto the counter I was so angry and tired, it was 8:30 and I just wanted to go home. So I made a judgement call and comped the price of the frame and dropped the price of the collection $20 to make her happy and get her the fuck out of my studio cuz I didn't know what else to do.
We'll see if I still have a job today...
*sigh*
I had a customer on Saturday who claimed to be in a BIG HURRY. Yet, commandeered the photography room, changing outfits etc... THEN when it came time to have her pick out her poses, sheet sizes,etc she fucking flakes and starts making a stink about how NOW she has no time to do this. So we make an appointment for Monday (my birthday I was off in that studio that day and in another studio doing the 3-7 shift as mentioned in an earlier post) so she has an actual booked time to come look at the photos.
Flash forward to yesterday and who's self-entitled ass is pacing in front of my studio with half a dozen other passport customers,etc? This bitch. And BECAUSE SHE HAD AN APPOINTMENT THE DAY BEFORE TO PICK OUT HER GODDAMNED PHOTOS it didn't occur to me that, that was what she was in line for. So rightfully I ignored her ass and took in the passport customers who I'd seen as I'd scoped out the studio earlier on my lunch break.
Then she starts FREAKING OUT saying how DARE I take in customers before HER and how she wants to pick out her photos, etc. I was already amped to the max because of the adrenaline of the amount of customers I had to deal with JUST coming off lunch AND my stupid PMS, so it took every ounce of 'grown-up' in me to not walk over and snap her fucking neck. ESPECIALLY when her stupid husband chimed in, threw a tantrum and stormed out for a cigarette and refused to come back in.
So I stop doing the passports to please her fucking ass and she can't get it through her fucking skull what portrait sheet sizes are. http://www.pictureme.com/cpi/en-US/P...ortraitSheets/
Then trying to convince her that because sheets are $20 apiece that she can only get two sheets for the magical $40 she's now decided that she only wants to spend because of how I've wronged her greatly and upset her stupid husband, etc... And she keeps me talking in circles to the point where I want to *head desk* her and give her a fucking smiley. Yathink you were hard done by before??? RAWWWWWWWWWWWWWWRRRR..
FINALLY I get her to agree to go with the smallest package which is 40 dollars more, and gets her 10 sheets and five poses... We go over sheet sizes AGAIN and I finalize the sale on the computer and I'm about to take her over to the register to cash her out, when...
"My husband's freaking out, I have to go." and walks away. LITERALLY AFTER TAKING UP AN HOUR OF MY FUCKING TIME AND ACTING LIKE SHE'S THE MOST IMPORTANT THING ON THE GODDAMNED PLANET... SHE WALKS OUT?! LIKE WTF?!?!??!?!
Leaving me and the customer who ACTUALLY had an appointment to look at photos, and the passport customer who she'd ignorantly told to wait because it was HER TURN to look at each other and
So I take Portrait Customer Nice Lady, over to the other sales computer that I had her portraits cued up on and the sales time goes easily, I think because she could tell I was gonna snap at any second, and she buys $160 worth of portraits and I cash her out fine.
The rest of the day isn't really noteworthy... While I was on my lunch, this guy was screaming at a cashier over a nickel (There's a 'bag law' in effect in Toronto where every plastic bag sold is 5 cents to encourage usage of eco bags, etc) saying that he shouldn't have to pay for a bag because he doesn't ALWAYS have to pay for a bag... etc... And because his stupid ass was screaming outside of my studio, I gave the cashier a dime and told him to shut up. "There's NO USE yelling at her. She doesn't get the nickel. Host Store doesn't get the nickel. The city charges a nickel. AND technically your bag was free cuz I fucking paid for it. So suck it up and leave and stop bugging her." And he kept at her, demanding a manager until I threatened security on his ass.
THEN!!!!!! *DRUM ROLL*
My 5:30 appt shows up... At five minutes to close. Company policy states that if a portrait customer shows up before close, I still have to shoot them. Of course we have the option of encouraging them to rebook for the next day but according to this stupid woman they had an appointment for today and they intended to keep it. I REMINDED THEM THEY WERE 90 MINUTES LATE and they said it was because they were in the hospital emerg all day because one of their daughters had a ridiculously high fever. When I realized this I INSISTED on rebooking them another day and the woman started having a tantrum in my studio. Not wanting her to go to corporate - but SERIOUSLY wondering after that last customer if I was being PUNK'D - I took them into the camera room and she announces she has outfit changes.
NO FUCKING WAY. NUH-UH... FUCK YOU SIDEWAYS LADY!!!! Then she starts freaking out again and I say. "Fine you can have two..."
but that's not good enough and she starts going on about how these are birthday pictures and how these were the outfits for the birthday pictures and how SHE ALWAYS GETS THREE outfit changes and starts throwing another tantrum, THROWING AND SHOVING the outfits back into her diaperbag carry all and telling me she's gonna talk to my manager...
So I motor through the poses as quickly as possible. Pix of the kids together, pix of them singularly and the oldest girl with the fever is backsliding FAST to the point where when it's time for their stupid family portrait, she cant even hold her head up and she's intermittently mewling "Mumma I wanna go hooooooooooome!!" (Who has the mother of the year award for this woman? Anybody)
FINALLY we get finished the session and I take her over to the sales computer were I upload the photos and don't even bother enhancing them. Fuck that, they can kiss my ass if they think I'm gonna spend MORE TIME turning them black and white and putting borders and shit on them. Fuck that.
She picks out her portraits, telling me that a friend was there earlier and she ONLY had to pay $100 for one of our wallportraits AND a package of 15 sheets.
No fucking way lady NO! The package with that in it is $279. MINIMUM. The wall portrait itself is $200 a la carte. I explain how the packages work and I go through poses and we pick out sheets, and I give her the total, explaining we can't make any changes, we can add to it but we can't take anything away and tell her the price BEFORE TAXES.
Then we get to the cash register and she FLIPS OUT AGAIN (surprised? really I wasn't but I was tired and pissed off and was this close to fucking calling security) and refusing to pay, saying that after taxes its too much ($40 in taxes, not my goddamned fault and I tell her as much) and that she had a budget of $250...
Something you didn't fucking mention over there lady when I was picking out your pix, AND when I told you the total. She keeps freaking out and saying her friend only paid $100 for her wall portrait and I tell her AGAIN that's the price without the frame. But at this point, I was shaking, holding onto the counter I was so angry and tired, it was 8:30 and I just wanted to go home. So I made a judgement call and comped the price of the frame and dropped the price of the collection $20 to make her happy and get her the fuck out of my studio cuz I didn't know what else to do.
We'll see if I still have a job today...
*sigh*
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