Every 4 weeks

[AquaGirl]

We deliver to customers either every 2 weeks or every 4 weeks. Every 4 weeks is not monthly; its literally every 4 weeks. Which means, depending on the length of the month, you might have 2 deliveries in one month. For instance, we could deliver on June 2nd and then 4 weeks later on June 30. Some customers have a little trouble with it at first but considering that its and equal number of days between deliveries they don't have a problem with it. Some do.

Like this guy.

As in the aforementioned scenario, he received a delivery on June 2nd and June 30. Now his next delivery will be July 28. Three deliveries, 4 weeks apart. Easy...?

SC: I got a delivery I shouldn't have gotten.
Me: I'm sorry to hear that...hmm, it looks like you received your scheduled delivery on June 30.
SC: That wasn't my scheduled delivery. I got delivery on June 2.
Me: Oh, I see. You did receive a delivery on June 2. You get water every 4 weeks so your next delivery happened to come on the last day of June. That sometimes happens, usually about once a year.
SC: No, my next delivery was July 2!
Me: Well, your deliveries are every 4 weeks, not monthly so-
SC: A month is 4 weeks!
Me: 4 weeks is 28 days, so-
SC: Yeah a month!
Me:...well...some months have 30 days, some have 31. So it can vary.
SC: I don't want it to vary! I want a delivery on the 2nd of every month.
Me: I'm sorry, but that won't be possible. The 2nd is sometimes a weekend and we don't deliver on weekends. Your next delivery will be July 28 which is 4 weeks from-
SC: No, it was supposed to be on the 2nd.
Me:...So it sounds like you are upset that we delivered 48 hours earlier than you expected?
SC:...f*** you.

[pitmonkey]

When you try to use logic on sc it doesn't fit through the holes in their skulls. The shape of the hole just isn't right. No matter how hard you pound on the holes the logic will not get through.

[RetailSucks]

The joys or trying to explain basic math to customers. It is rocket science to some people. I once had to add up $0.42 and $0.58 on a calculator to show a woman it was $1.00

[Miss Maple Leaf]

I once had to add up $0.42 and $0.58 on a calculator to show a woman it was $1.00

Now that's just sad. *shakes head* I don't expect everyone to be able to do calculus-level math (hell, I can't do calculus-level math! ) but is a bit of basic math skill too much to ask these days? How do these people even function in their everyday lives?

[Jay 2K Winger]

When you try to use logic on sc it doesn't fit through the holes in their skulls. The shape of the hole just isn't right. No matter how hard you pound on the holes the logic will not get through.

No, but it might solve a lot of other problems if you pound hard enough.

[BeenThereDoneThat]

Nice. What a crybaby. I'm sure he can find another service that will cater to his once a month needs...the rest of their service will probably suck though, and possibly their product too

[houdini]

Now that's just sad. *shakes head* I don't expect everyone to be able to do calculus-level math (hell, I can't do calculus-level math! ) but is a bit of basic math skill too much to ask these days? How do these people even function in their everyday lives?

Shout at the problem, ignore it, or blame the employee.

Or possibly get their two-year old to do the maths for them.

[xaenon]

Now that's just sad. *shakes head* I don't expect everyone to be able to do calculus-level math (hell, I can't do calculus-level math! ) but is a bit of basic math skill too much to ask these days? How do these people even function in their everyday lives?

They get through their lives by wheedling and/or bullying everyone else to do it FOR them. because of COURSE it's not their fault they didn't pay attention in math class.

[Teefies2]

The joys or trying to explain basic math to customers. It is rocket science to some people. I once had to add up $0.42 and $0.58 on a calculator to show a woman it was $1.00

This.
Today I had a woman SCREAM at me that I was ripping her off because she bought two candy bars that were SUPPOSED to be 2 for $1.79!!!!!!!!!!!!!

Now I'm sorry, but the way our registers work, the first one rings up full price (99 cents) and the second rings up at the discounted price (80 cents). She reamed me up and down ... I'm ripping her off, I'm probably putting the money in my pocket, etc etc.

When she stopped and glared at me with that "You WILL fix this" look, I showed her the receipt, and said but 99 and 80 equals 1.79. She had the decency to look sheepish and apologize for (her words) "snapping at you", but jeez? Cause such a scene that the other customers are backing away cautiously???

Ugh.

[PepperElf]

yeah we get that sometimes too... the discounts don't show up until you go to the total. one of my coworkers always lets people know this first cos we've had a couple of people freak out and cancel the sale because of that.

[Nyoibo]

The stupid, it's never ending.

Just out of interest, was anyone else thinking this was about something completely different?

[Kittish]

When you try to use logic on sc it doesn't fit through the holes in their skulls. The shape of the hole just isn't right. No matter how hard you pound on the holes the logic will not get through.

See, there's the problem right there. Don't waste your time with the holes already there, pound on the SKULL and make new holes whatever shape you need!