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Sorry but you're an idiot
We rent water coolers. We like it when you rent because its basically pure profit. Renting has upsides which are that we replace the cooler for free if anything happens to it maintenance-wise OR if you just want it cleaned or want a new one. We do offer them for purchase. New coolers are $160.00 with a one year warranty and used ones are $99.00 with no warranty.
SC: I'm cancelling my service!
Me: I'm sorry to hear that. May I ask why?
SC: Do you have any notes about when I purchased the cooler I was renting from you all?
Me: *clickety Clack*...yes, I see that you called in 2009 and we informed you it would cost $99.00 with no warranty.
SC: Anything else?
Me: Yes, I see that you called several months later...in Jan. of 2010 and requested to purchase the cooler and we gave you the same information.
SC: And? *sounds like his teeth are clamped together*
Me: ...and...you said you still wanted it.
SC: Did you charge me?
Me...yes, sir.
SC: Can you tell me how old the cooler was when I bought it?
Me: Well not specifically but I see you had been renting it since 1998.
SC: *practically screaming* Exactly!
Me: I'm...sorry?
SC: Do you know what they charge for new coolers at Home Depot?
Me: I imagine the same or a similar price. These are commercial grade coolers, a more durable type than what you can purchase at Home Depot. They normally last a great deal longer.
SC: No, they're the same! I was ripped off!
...so you knew the cooler was at least 12 years old. You asked for a price, we gave it to you. You apparently mulled it over for 5 months and then called back, we gave same info and YOU requested to purchase the cooler. And now a year and a half later you were ripped off?
He requested an address to send a complaint. Then when I processed his cancellation he tells me he has 6 full bottles he wants credited.
Me: I apologize sir, but due to FDA regulations that water cannot be resold so we do not issue credit for full bottles. You have the option to cancel your next couple of deliveries in order to use the water.
SC: No! That's another thing to put in my letter.
So...you are given all options and information, you choose the ones that will most tick you off and.then blame others for your mistake. I see.
Bonus
Me: May I ask, sir, does the cooler still work?
SC: Yeah, why?
SC: I'm cancelling my service!
Me: I'm sorry to hear that. May I ask why?
SC: Do you have any notes about when I purchased the cooler I was renting from you all?
Me: *clickety Clack*...yes, I see that you called in 2009 and we informed you it would cost $99.00 with no warranty.
SC: Anything else?
Me: Yes, I see that you called several months later...in Jan. of 2010 and requested to purchase the cooler and we gave you the same information.
SC: And? *sounds like his teeth are clamped together*
Me: ...and...you said you still wanted it.
SC: Did you charge me?
Me...yes, sir.
SC: Can you tell me how old the cooler was when I bought it?
Me: Well not specifically but I see you had been renting it since 1998.
SC: *practically screaming* Exactly!
Me: I'm...sorry?
SC: Do you know what they charge for new coolers at Home Depot?
Me: I imagine the same or a similar price. These are commercial grade coolers, a more durable type than what you can purchase at Home Depot. They normally last a great deal longer.
SC: No, they're the same! I was ripped off!
...so you knew the cooler was at least 12 years old. You asked for a price, we gave it to you. You apparently mulled it over for 5 months and then called back, we gave same info and YOU requested to purchase the cooler. And now a year and a half later you were ripped off?
He requested an address to send a complaint. Then when I processed his cancellation he tells me he has 6 full bottles he wants credited.
Me: I apologize sir, but due to FDA regulations that water cannot be resold so we do not issue credit for full bottles. You have the option to cancel your next couple of deliveries in order to use the water.
SC: No! That's another thing to put in my letter.
So...you are given all options and information, you choose the ones that will most tick you off and.then blame others for your mistake. I see.
Bonus
Me: May I ask, sir, does the cooler still work?
SC: Yeah, why?
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