What was the point of lying?

[bbaaww13]

I was on register when I saw an older gentlemen and his granddaughter walk up to customer service. He's carrying a leapster game and says that his granddaughter tried to play with it and it wasn't working. We treat leapster games just like video games. If you bring it back and its not in. its factory sealed packaging I can only exchange it for the exact same game. He said that was ok and went to get another one. He comes back and says we don't have any of that game and can he just get another. He was being really nice and polite so I asked my manager if it was ok to exchange it for another game. He said it was ok. The older man left to pick out another game. He brings back another one and I return the damaged game and sell him the new one. There's a price difference and he gets money back. I thank him and wish him a good day. He thanks me for the help and leaves. I got a line at my register and was checking out guests when I see him come back in. My manager goes up and starts to talk to him. After finishing ringing out the last guest I come up to customer service. The way I came up the older man didn't see me come up behind him. I hear him telling my manager that he had returned the damaged game and got another. Turns out he picked out a game for a vtech system. It obviously wouldn't fit into the leapster game system. But he's telling my manager that I was rude the whole time. "That girl snatched the receipt out of my hand. Then she didn't walk us to the games." Of course I didn't, I'm on register, I can't walk to the back of the store. "Then she sold us the wrong game. I told her I didn't think that was the right game when I brought it up here but she assured me it was. I've had horrible customer service. You need to train these kids better. They don't seem like they know how to do there job." At that point I walked in front of the older man so he could see that I was there listening. He quit complaining after that. My manager apologized for the "horrible" service he had. When the old man left he wouldn't even look in my direction. I don't understand why he felt like he had to lie. I bent the return policy rules so that he could get the game for his granddaughter. I did him a favor.

[BeenThereDoneThat]

That is mucho sucky

[Moosenogger]

Too bad you'd be the one to get in trouble if you called him on his shit. >(

[taxguykarl]

Once again, no good deed goes unpunished.

[PatchO'Black]

He probably thought that, since you had already bent the rules once, and he knew that your policy didn't allow opened games to be exchanged for a different game, he needed to make it sound like it wasn't his fault that he bought the wrong game. It could also be he is one of those folks who simply refuse to take responsibility for their own mistakes.

[Kristev]

He seems nothing but slime.