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This happened last Wed. The details came out at Friday's staff meeting.
cast of characters:
ew: woman who wants divorce papers
L: first cw who dealt with her, on the third floor (at 2pm)
A: second cw who dealt with her, on the second floor (at 2pm)
T: third cw who dealth with her, on the scond floor. (at 3pm)
me:
(at 4pm)
J: fourth cw who dealt with her, on the first floor (at 4pm)
C: another cw who dealt with her, on the third floor
Ew goes to the third floor, where we have reference materials. She needed a copy of divorce forms, but has no money. L gets her to a database where she can print some forms, and gets her a print card (L doesn't say if she got a card left behind by a customer or got some money from the ew to buy a card) and sends the print jobs to the queue. We have a printer on the third floor so I don't know why she sent the ew to the second floor. L and C tells the rest of us on Fri. that ew wants the forms, but when they try to explain what she is suppose to do, ew just starts texting on her phone. So L and C have to do all the work.
Ew goes to the second floor, and I suppose tells A that she was sent to the second floor to use a computer to print out some divorce forms. Now the computers on the second floor are for just looking for jobs, resume writing, and submitting financial aid info. A should have called to the third floor to see why this woman was sent to the second floor. But A gets her on a computer and tells her replacement, T, that ew is trying to get forms for a divorce and we are giving her free prints-T tells me that is what A told her. At the Fri. meeting A said she only told the ew that we would only give her 1 printout.
So at 4 I come to replace T and T tells me A let her use the computers to look for divorce papers and we are to give her free prints.
I go up to the ew and tell her the computers are just for job searching. She is on a website called divorcebusters.com or something like that. She complains that she keeps on submitting her info. but the site keeps on messing up. I tell her we have no control on that site. She wants to print, I tell her she has to buy a card, which costs a $1, and each copy is $.15. She tells me she has no money. Her time runs out and I tell her to either go to the first floor or third floor and use those computers. She asks me for numbers of some lawyers, and I give two. She asks for the ph. number for vital statistics as I'm looking up lawyers. Now at this point I'm tired of doing all this work and I tell her to use the computers downstairs to look up the lawyers, and that she can look up the number for vital statistics in the phone book.
Ew: but I was born in Arkansas. You didn't give me a chance to tell you it was in Arkansas
Me: then use the computer to look it up. Also, we wern't talking for a good 1 min. after you asked for the ph. number to vital statistics, so you did have a chance to tell me it was in Arkansas.
She goes to the first floor and I get J calling me, telling me she is sending up someone who has no money and since we have extra print cards we can give her free prints. I didn't want to deal with this so I go to another floor for 20 min., hoping the ew goes away.
So I come back, help one person, and log in 2 people on the computers (there are only 2 computers on the 2nd floor). EW is waiting for me. Now I have to admit she is polite and isn't bitching, though I didn't know about her texting while my cws were talking to her. Anyway, I tell her I will print her one job only, next time she had to bring money.
Me: what is you job name?
ew: job name?
me: yes, when you press print, the computer asks for a job name and you type that in.
ew: uh...
she tries two names, one is her email address and the other is something else. So I can't find her job so I tell her go to the first floor and log into a computer there and she can print from the first floor.
So friday meeting I find out much more about her, like she already had a print card, she was too stupid to tell any of us that once she left the third floor; she was texting while 2 of my cws were trying to help her. Also, I hate my cw J from the first floor for not printing for her, since there is a printer and some left over cards on the first floor. Why make her my problem?
cast of characters:
ew: woman who wants divorce papers
L: first cw who dealt with her, on the third floor (at 2pm)
A: second cw who dealt with her, on the second floor (at 2pm)
T: third cw who dealth with her, on the scond floor. (at 3pm)
me:
(at 4pm)J: fourth cw who dealt with her, on the first floor (at 4pm)
C: another cw who dealt with her, on the third floor
Ew goes to the third floor, where we have reference materials. She needed a copy of divorce forms, but has no money. L gets her to a database where she can print some forms, and gets her a print card (L doesn't say if she got a card left behind by a customer or got some money from the ew to buy a card) and sends the print jobs to the queue. We have a printer on the third floor so I don't know why she sent the ew to the second floor. L and C tells the rest of us on Fri. that ew wants the forms, but when they try to explain what she is suppose to do, ew just starts texting on her phone. So L and C have to do all the work.
Ew goes to the second floor, and I suppose tells A that she was sent to the second floor to use a computer to print out some divorce forms. Now the computers on the second floor are for just looking for jobs, resume writing, and submitting financial aid info. A should have called to the third floor to see why this woman was sent to the second floor. But A gets her on a computer and tells her replacement, T, that ew is trying to get forms for a divorce and we are giving her free prints-T tells me that is what A told her. At the Fri. meeting A said she only told the ew that we would only give her 1 printout.
So at 4 I come to replace T and T tells me A let her use the computers to look for divorce papers and we are to give her free prints.
I go up to the ew and tell her the computers are just for job searching. She is on a website called divorcebusters.com or something like that. She complains that she keeps on submitting her info. but the site keeps on messing up. I tell her we have no control on that site. She wants to print, I tell her she has to buy a card, which costs a $1, and each copy is $.15. She tells me she has no money. Her time runs out and I tell her to either go to the first floor or third floor and use those computers. She asks me for numbers of some lawyers, and I give two. She asks for the ph. number for vital statistics as I'm looking up lawyers. Now at this point I'm tired of doing all this work and I tell her to use the computers downstairs to look up the lawyers, and that she can look up the number for vital statistics in the phone book.
Ew: but I was born in Arkansas. You didn't give me a chance to tell you it was in Arkansas
Me: then use the computer to look it up. Also, we wern't talking for a good 1 min. after you asked for the ph. number to vital statistics, so you did have a chance to tell me it was in Arkansas.
She goes to the first floor and I get J calling me, telling me she is sending up someone who has no money and since we have extra print cards we can give her free prints. I didn't want to deal with this so I go to another floor for 20 min., hoping the ew goes away.
So I come back, help one person, and log in 2 people on the computers (there are only 2 computers on the 2nd floor). EW is waiting for me. Now I have to admit she is polite and isn't bitching, though I didn't know about her texting while my cws were talking to her. Anyway, I tell her I will print her one job only, next time she had to bring money.
Me: what is you job name?
ew: job name?
me: yes, when you press print, the computer asks for a job name and you type that in.
ew: uh...
she tries two names, one is her email address and the other is something else. So I can't find her job so I tell her go to the first floor and log into a computer there and she can print from the first floor.
So friday meeting I find out much more about her, like she already had a print card, she was too stupid to tell any of us that once she left the third floor; she was texting while 2 of my cws were trying to help her. Also, I hate my cw J from the first floor for not printing for her, since there is a printer and some left over cards on the first floor. Why make her my problem?