'What do you mean I have to wait till tuesday!?"

[Jester]

I just hope she did turn in that call to the news because it won't turn out the way she thinks it will.

No, it won't.

They'll toss it in the trash and forget about it in five seconds. IF it takes them that long.

I mean, think about what a TV news station deals with continually: Scandals. Wars. Elections. Traffic. Sports. Weather. Disasters. Catastrophes. Murders. Fires. Celebrities being idiots. Celebrities dying. Celebrities releasing a new movie/album/whatever. (WHY is so much news time devoted to this fluff?) Deaths. Crime. Gangs. Drugs. Pedophiles. Serial killers. Terrorism. Bombings. Diplomacy. Famines. Diseases. City Hall. Hostage situations.

Now consider that the typical newscast, minus commercials, is a whopping 22 minutes. And that INCLUDES weather and sports. What freakin' news station is going to bother spending any amount of time whatsoever on this crackpot? Trust me, they see plenty of complaints from crackpots daily. Her complaints aren't even all that original or compelling.

So, sure lady....send that tape into Channel 5. I am sure they will give it all the attention it deserves.

None.

[Geek King]

BTW as far as I know in the US recording a conversation without warning the other party FIRST, is ILLEGAL and can carry jail time. (Unless you're a cop of course).

This varies from state to state. In some places, only one person involved in the conversation has to know you are recording. As far as I know, there is no law on the national level regulating the recording of conversation, other than what would fall under the espianage laws.

[BookstoreEscapee]

Man, Batman is <I>really</I> branching out from the whole crime fighting thing.

He's even on the George Lopez show this week

[OfficeSlug]

SC: .... [Y]ou don't have enough technicians for your customers!?

ME: M'am we have over 13 million customers spread out over the US...

This made me snort water out my nose! Good answer, especially if said calmly!!!

For some reason, SOME customers cannot figure out that while,yes, they are important to the company, they are NOT the only ONES we service (any industry)!

[Becks]

For some reason, SOME customers cannot figure out that while,yes, they are important to the company, they are NOT the only ONES we service (any industry)!

SCs believe the world revolves around them, and then alone. Makes me wonder what would happen if two or more of them got together in the same room at the same time.

THE WORLD WOULD COLLAPSE!!!!!!!!!!!

[Enigma]

This made me snort water out my nose! Good answer, especially if said calmly!!!

At the time it was the only thing I could think to say. People are under the impression that we have to treat them like a star. People also tend to forget that when they call in they are talking to someone on the other line who is a human being just like them, who has a family and life just like them.

Grr.

[Crazyredhead]

Maybe I've been lucky, but I've never had a customer tell me that I *WILL* do something...

You are lucky, very lucky. I used to work for Warranty and Exchange Dept for a major cellular provider and that was a common occurance. There used to be customers calling in telling me that I won't troubleshoot and that I will send out a phone, and they will receive it tomorrow at 6:00am sharp or they will sue me individually. Yeahhh.....riiiight!! And they didn't even have the phone with them. I wish I would have found this site when I worked there, the stories that I had, would have curled your hair.

[HYHYBT]

For some reason, SOME customers cannot figure out that while,yes, they are important to the company, they are NOT the only ONES we service (any industry)!

Hold on there! Where I work, we serve our customers. We most definitely do not service them.

[DGoddessChardonnay]

Hold on there! Where I work, we serve our customers. We most definitely do not service them.

You make customers sound like broken appliances. Could you imagine "servicing" a customer?

"Oh, your head is in your arse? Well, let's see here, I could try to pry it out for you. Just let me get my crowbar."

[Crow The Robot]

Welcome on board Enigma. I hope she did try to sue. The lawyer would tell her that 1-she has no case and 2=-the tape recording is illegal. Yes. doing without cable satellite is sucky, but it's not life and death, some people need to learn that.

[greensinestro]

You gotta love people like that, especially when you tell them the date they want is booked, and customers all go under the impression that these techicians only fix broken TV dishes.

Working in phone repair, I've had the same issues. I've told countless customers that a technician will check and repair their issue by (insert date), and they'll go into a rage. "You mean to tell me that everyone else around me is also having phone problems and now you can't fix my phone until tomorrow?" And no matter if you tell them about other committments, including that the technicians do more than just fix problems, they still will not accept what you gave them.

[Food Lady]

As of currently, I work For DishNetwork customer service, as a general CSR. A couple of weeks ago I had a call in from a particulary irate woman, who was upset that not only was her tv not working, but by the fact that mean old me wanted her to wait a whopping three days for him to get there...

IW: I haven't had television all day, and I don't know what kind of business you think your running, but its a load of crap.

She has to wait 3 days?? OMG. I think her world is going to collapse. Some people are addicted to TV. It's like taking the bottle away from an alcoholic.

[CSR Kim]

The second the customer starts taking it out on us, because we're there to try and resolve the issue and get it investigated, we have the permission to hang up on them without giving a warning or stating our justification for doing so.

Man, I am jealous. At my job, no matter what the customer says, threatens, whatever...we cannot hang up. If we do, it's grounds for instant termination.

Their have been CSRs here who have been verbally assaulted, called racial slurs, you name it. All we can do is say, "Sir/Ma'am, if I am unable to assist you, I will be more than happy to transfer you to a supervisor." *gag* Luckily, in the 3 months I've been here, I haven't had anyone get terribly nasty with me. No cussing at least.

[Crosshair]

BTW as far as I know in the US recording a conversation without warning the other party FIRST, is ILLEGAL and can carry jail time. (Unless you're a cop of course).

Nope, 38 states, the District of Columbia, and the Federal Government have "one-party consent" laws. So long as one member of the conversation knows of the recording and consents to the recording, it is 100% legal.

However, recording a conversation that you are NOT a part of, and nobody in the conversation knows about the recording, is highly illegal as it falls under laws covering wiretapping/hidden listening devices.

http://www.rcfp.org/taping/