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(not quite sure this thread goes here)
This is a semi-regular occurence, though last night it happened multiple times during a call; for some reason, it seems to be most common when dealing with tech support type calls. The tech is speaking, and I'm mostly keeping up, then due to making and correcting a typo (recommended procedure due to TTYs not liking the backspace key is to put a few x's and then retype the misspelled word) I fall behind, so I interrupt with "one moment please", spoken at the same volume as the tech, or slightly over it. The tech just keeps going like nothing happened, and as I spoke over him I missed some more of the message. Last night, at least three times in the call I almost had to shout to get him to pause, and then he'd just say "what?" and I'd have to repeat it once more, back to a normal volume. I know in some cases a technician will have a script they're required to follow, but I never thought that this meant they don't have the right to stop mid-sentence; that's what it almost felt like.
To make me even happier
the tech also seemed absolutely incapable of using the 2nd person to refer to the customer, and prefaced every question with "ask him if...", even after I explained, over and over, that I am not part of the conversation, and that he has to use "you" when talking to the customer, and "operator" when talking to me, even though there are very few reasons why he would need to talk to me in the first place after I'm done explaining the relay procedure.
On the plus side, that was my first day back to work after spending the weekend in NYC where I was able to buy a 40oz of Bacardi 151.
This is a semi-regular occurence, though last night it happened multiple times during a call; for some reason, it seems to be most common when dealing with tech support type calls. The tech is speaking, and I'm mostly keeping up, then due to making and correcting a typo (recommended procedure due to TTYs not liking the backspace key is to put a few x's and then retype the misspelled word) I fall behind, so I interrupt with "one moment please", spoken at the same volume as the tech, or slightly over it. The tech just keeps going like nothing happened, and as I spoke over him I missed some more of the message. Last night, at least three times in the call I almost had to shout to get him to pause, and then he'd just say "what?" and I'd have to repeat it once more, back to a normal volume. I know in some cases a technician will have a script they're required to follow, but I never thought that this meant they don't have the right to stop mid-sentence; that's what it almost felt like.
To make me even happier
the tech also seemed absolutely incapable of using the 2nd person to refer to the customer, and prefaced every question with "ask him if...", even after I explained, over and over, that I am not part of the conversation, and that he has to use "you" when talking to the customer, and "operator" when talking to me, even though there are very few reasons why he would need to talk to me in the first place after I'm done explaining the relay procedure.On the plus side, that was my first day back to work after spending the weekend in NYC where I was able to buy a 40oz of Bacardi 151.
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