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I apologize for the rambling.
Reminder to all that I sell cellphones in Wal-mart. A lot of the stores have combined this with photo and electronics all into one. Mine hasn't, I still help out the other departments, but nobody other than me and the other two cell phone people usually do anything with the phones. I work in the evening and part-time due to school, I've also not been there as long as the other two so I usually leave any actual important decisions up to them and just do what they tell me and sell the phones.
On our Verizon side we had a display for a phone that I've heard from customers that Verizon doesn't sell anymore, but as far as I knew our rep has not recalled them (usually what happens), but we also didn't have any stock at the time.
So a customer came up and ended up getting a little upset that we would have a display and no phones. I had told him that I don't usually make that decision and didn't know if there was a possibility of getting some more in from another store. Before I could say anything else he goes "Well, that just seems so sad, and kind of huffed off.
I shrugged it off, but not five minutes later my manager comes over "So what's the problem with the phones?" I explained about the customer and asked if he had really complained to management. Even better, he had called, saying he didn't understand why we would have the display. Manager, P said she had offered to go look into it and he responded with "Well, if you think it's important." and when she said of course and asked him to hold on a minute, he hung up on her.
So after I think I managed to mostly convince P I wasn't at fault, though I did have to repeat twice that I would have offered to see if other stores had it and also pointed out the newer version of the phone but he hadn't given me a chance to before walking off, she left.
Less than 10 minutes later P called to let me know she had just gotten another call from the same guy, this time complaining that the Deli had closed before the sign says it closes (usually happens due to call-ins). She said he kept repeated that it was a shame and 'so sad'. She told him if he was still in the store she could come help him and he said "No, no, no, no, don't worry about me, but why don't you care about your other customers?"
Reminder to all that I sell cellphones in Wal-mart. A lot of the stores have combined this with photo and electronics all into one. Mine hasn't, I still help out the other departments, but nobody other than me and the other two cell phone people usually do anything with the phones. I work in the evening and part-time due to school, I've also not been there as long as the other two so I usually leave any actual important decisions up to them and just do what they tell me and sell the phones.
On our Verizon side we had a display for a phone that I've heard from customers that Verizon doesn't sell anymore, but as far as I knew our rep has not recalled them (usually what happens), but we also didn't have any stock at the time.
So a customer came up and ended up getting a little upset that we would have a display and no phones. I had told him that I don't usually make that decision and didn't know if there was a possibility of getting some more in from another store. Before I could say anything else he goes "Well, that just seems so sad, and kind of huffed off.
I shrugged it off, but not five minutes later my manager comes over "So what's the problem with the phones?" I explained about the customer and asked if he had really complained to management. Even better, he had called, saying he didn't understand why we would have the display. Manager, P said she had offered to go look into it and he responded with "Well, if you think it's important." and when she said of course and asked him to hold on a minute, he hung up on her.
So after I think I managed to mostly convince P I wasn't at fault, though I did have to repeat twice that I would have offered to see if other stores had it and also pointed out the newer version of the phone but he hadn't given me a chance to before walking off, she left.
Less than 10 minutes later P called to let me know she had just gotten another call from the same guy, this time complaining that the Deli had closed before the sign says it closes (usually happens due to call-ins). She said he kept repeated that it was a shame and 'so sad'. She told him if he was still in the store she could come help him and he said "No, no, no, no, don't worry about me, but why don't you care about your other customers?"
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