Tweet
Hi! I tried posting not five minutes before starting this post and apparently I got logged out, so we're going to try again.
I work breakfast at a chain hotel in the nearby college town. You may have heard of the college, as it's mascot is a well known turkey and they play some sport really well (I think it's called football?)
Anyway, most of our clientele are businessmen and families coming to visit the kids at the college.
I work with a really great bunch of people. All the managers are great, and the kitchen people are amazing. We're pretty low staffed on breakfast, mostly because it's rarely very busy, but as it's orientation time, it's gotten busy in the past couple of weeks.
This is also my first job, and I've been working on the hotel site for about a month now, and in breakfast specifically for two weeks. So far I count myself lucky as there haven't been too many of what I personally consider sucky customers. Mostly they're just particular but understanding and they tip well.
Well, except for a few exceptions, obviously. Otherwise, why else would I be here!
So, for my first trick, I have a sucky customer from today specifically:
"I don't want this if it isn't free"
The stars of today are myself and Polo-Guy. Named as such because he wore a polo shirt and I'm not feeling particularly imaginative at the moment.
Everything seemed pretty normal when he came in. We were pretty empty at the time, so we were pretty much focussed on him and the other patrons of our dining area. I'm pretty sure there were two other people, and both of them knew that you must pay to eat there unless you have a coupon or sticker that says it comes in your room rate.
Anyway PG is going through the cold section of the buffet and has grabbed one of each type of bread item we have. This is one white bagel, two slices of bread - toasted, one english muffin, split and toasted, two muffins of different types, and condiments to put on the toast, the bagel and the english muffin.
He stands there AT THE BUFFET to dress his food. This makes no sense what so ever because we don't put out knives for any of the spreads so what makes someone think that it's ok to just stand there and do that?
Anyway, moving on. So he's spreading the spreads on his breads (I'm a Dr. Seuss novel, apparently), and I ask him the only think I'm required to ask: "Coffee or juice?"
PG: "I'll just get it myself."
Me: "Well, if you want juice, it's in the kitchen, so we have to get it."
PG: "In the kitchen? I thought this was a free buffet."
Uh, not sure what makes you say that, sir, because we have a sign clearly stating that it's $8.95 a person.
Me: "It's not free, you have to pay to eat the buffet."
PG: "Well I don't want any of this if it's not free."
Gee, buddy, that's kind of obnoxious of you. Just grab a bunch of our bread and put stuff on it, and then decide you're not willing to pay even the cold buffet price for it, just because you thought it was free.
Me: "I'm sorry, sir. Unless you have a coupon that gives you a free breakfast buffet, then it's not free."
PG: "Well the guy at the front desk told me that it was free every day except for Saturday. Is that not true?"
Me: "No, it's not. It's only free with the coupon."
In my head I was thinking that maybe when they were telling him that the hours were different on Saturday and Sunday, he someone got that confused with "breakfast is free all the time except for Saturday" which is a bit of a leap, but I've read worse on this site.
PG: "Well I want to know for sure. I'm going to ask front desk about this."
Okay, that's fine, but I just told you that it's not free, several times. If you have the coupon, that's great, I just need to make sure you have it. I'm guessing he didn't have it because he never produced one, but anyway, moving on.
He stalks over to the front desk to ask about breakfast, and leaves his plate and all his opened spreads out with his dirty knife and everything. I go on my merry way, thinking he might have a coupon and just didn't know about it and that front desk would let him know, or that he would have the decency to come back and at least try to eat what he put on his plate and pay for it. The cold buffet is less than the full buffet so he wouldn't even be paying the advertised price, he'd be paying less.
He never came back. We put what we could back on the buffet (the two muffins were untouched and had wrappers over their entirety still) and chucked the rest. Apparently he did not get the answer he was looking for, and decided to abandon his breakfast. He probably went to some restaurant place and paid about the same price for less choice. His loss.
Anyway, I hope this is a good introductory post. I hope to only have a few stories, far between at that, but we all know if you hope in one and and poop in the other, which one will get filled first
I work breakfast at a chain hotel in the nearby college town. You may have heard of the college, as it's mascot is a well known turkey and they play some sport really well (I think it's called football?)
Anyway, most of our clientele are businessmen and families coming to visit the kids at the college.I work with a really great bunch of people. All the managers are great, and the kitchen people are amazing. We're pretty low staffed on breakfast, mostly because it's rarely very busy, but as it's orientation time, it's gotten busy in the past couple of weeks.
This is also my first job, and I've been working on the hotel site for about a month now, and in breakfast specifically for two weeks. So far I count myself lucky as there haven't been too many of what I personally consider sucky customers. Mostly they're just particular but understanding and they tip well.
Well, except for a few exceptions, obviously. Otherwise, why else would I be here!
So, for my first trick, I have a sucky customer from today specifically:
"I don't want this if it isn't free"
The stars of today are myself and Polo-Guy. Named as such because he wore a polo shirt and I'm not feeling particularly imaginative at the moment.
Everything seemed pretty normal when he came in. We were pretty empty at the time, so we were pretty much focussed on him and the other patrons of our dining area. I'm pretty sure there were two other people, and both of them knew that you must pay to eat there unless you have a coupon or sticker that says it comes in your room rate.
Anyway PG is going through the cold section of the buffet and has grabbed one of each type of bread item we have. This is one white bagel, two slices of bread - toasted, one english muffin, split and toasted, two muffins of different types, and condiments to put on the toast, the bagel and the english muffin.
He stands there AT THE BUFFET to dress his food. This makes no sense what so ever because we don't put out knives for any of the spreads so what makes someone think that it's ok to just stand there and do that?
Anyway, moving on. So he's spreading the spreads on his breads (I'm a Dr. Seuss novel, apparently), and I ask him the only think I'm required to ask: "Coffee or juice?"
PG: "I'll just get it myself."
Me: "Well, if you want juice, it's in the kitchen, so we have to get it."
PG: "In the kitchen? I thought this was a free buffet."
Uh, not sure what makes you say that, sir, because we have a sign clearly stating that it's $8.95 a person.
Me: "It's not free, you have to pay to eat the buffet."
PG: "Well I don't want any of this if it's not free."
Gee, buddy, that's kind of obnoxious of you. Just grab a bunch of our bread and put stuff on it, and then decide you're not willing to pay even the cold buffet price for it, just because you thought it was free.
Me: "I'm sorry, sir. Unless you have a coupon that gives you a free breakfast buffet, then it's not free."
PG: "Well the guy at the front desk told me that it was free every day except for Saturday. Is that not true?"
Me: "No, it's not. It's only free with the coupon."
In my head I was thinking that maybe when they were telling him that the hours were different on Saturday and Sunday, he someone got that confused with "breakfast is free all the time except for Saturday" which is a bit of a leap, but I've read worse on this site.
PG: "Well I want to know for sure. I'm going to ask front desk about this."
Okay, that's fine, but I just told you that it's not free, several times. If you have the coupon, that's great, I just need to make sure you have it. I'm guessing he didn't have it because he never produced one, but anyway, moving on.
He stalks over to the front desk to ask about breakfast, and leaves his plate and all his opened spreads out with his dirty knife and everything. I go on my merry way, thinking he might have a coupon and just didn't know about it and that front desk would let him know, or that he would have the decency to come back and at least try to eat what he put on his plate and pay for it. The cold buffet is less than the full buffet so he wouldn't even be paying the advertised price, he'd be paying less.
He never came back. We put what we could back on the buffet (the two muffins were untouched and had wrappers over their entirety still) and chucked the rest. Apparently he did not get the answer he was looking for, and decided to abandon his breakfast. He probably went to some restaurant place and paid about the same price for less choice. His loss.
Anyway, I hope this is a good introductory post. I hope to only have a few stories, far between at that, but we all know if you hope in one and and poop in the other, which one will get filled first
to 
! Someone should be along with cookies and bacon shortly.
Comment