This happened last night, 20 minutes before closing, when I was the last cashier, ringing up this couple's cartload of items. They had several people behind them, some with cartloads. (What is it with buying cartloads at the end of the night?) The woman complained about the really messy bathroom, which isn't sucky, but when I didn't react immediately with disgust and apologies--because I was focusing on dealing with her coupons and trying to figure out who we could send to the bathroom, if anyone--she kept going on about it. I think I said "ok" and grabbed for my walkie, when I finally got a hand free, to let the mngr know, when she said to her man, "Well, maybe she doesn't care." OK, first, she had no idea WHAT I was thinking, but she called me on it. Second, even though I actually cared less about the bathroom and more about getting the line down, I was about to make a move to fix it. Third, I did tell her, "We'll get someone in to check it as soon as we can." We were short-handed and it was the end of the night, but she would not let it go. (She wasn't being forced to hang out in there!) She responded that it didn't need to be checked, but cleaned, because it was so awful. At that point I just wanted to get her out if there. As soon as I got all the customers out, no one was going to care about the bathroom anyway. But yeah, don't get offended at what you think I'm thinking.
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Would you please quit putting thoughts in my head!
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Quoth Ironclad Alibi View PostPerhaps she expected you to stop checking her out, make her wait while you cleaned the bathroom, and then came back to finish checking her out. But we all know she would have complained about that too.
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If she wanted to be annoying about the situation, I would have:
Made full eye contact and drop the smile to a neutral facial expression while watching her finish her drama-llama tirade.
Once she finished. Wait 3 extra seconds, nod and then in a serious tone but slightly louder than my normal volume, say "Understood."
Put the smile back on and kept taking care of business as if what she did didn't happen.Fixing problems... one broken customer at a time.
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Quoth Ironclad Alibi View PostPerhaps she expected you to stop checking her out, make her wait while you cleaned the bathroom, and then came back to finish checking her out.Last edited by EricKei; 07-18-2011, 12:51 AM. Reason: it seems that i keep forgetting to properly finish my"For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
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Quoth Blade_Raver View PostIf she wanted to be annoying about the situation, I would have:
Made full eye contact and drop the smile to a neutral facial expression while watching her finish her drama-llama tirade.
Once she finished. Wait 3 extra seconds, nod and then in a serious tone but slightly louder than my normal volume, say "Understood."
Put the smile back on and kept taking care of business as if what she did didn't happen.PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.
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