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BG: We sell these "Joe-2-Go's" which are small containers that hold one gallon of coffee. They don't take long to prep, but are not available "immediately" in the afternoon, as we only brew batches of coffee that are 3/4 of a gallon. Saves money and cuts down on coffee going down the drain. Every customer I've ever had in the past has had no problem waiting 10 min or so while I brew fresh coffee for their Joe-2-Go. Until yesterday...
SC walks in, gives me a creepy smile.
Me: Hi, how are you?
SC: *stares more* Good. I need a box of coffee.
Way to be specific pal.
Me: Um...you mean a box of K-cups?
SC: No a box of coffee.
Me: Are you looking for ground coffee for home? (I wasn't synapsing too well last night)
SC: No! A BOX of coffee! You know those things, they're like this *makes a boxy motion with his hands*
Me: OH! You mean a Joe-2-Go?
SC: Yeah, one of those. Is it ready now?
Me: No, I need to brew a pot for it, but it won't take long at all!
SC: .....Oh. I thought you had coffee ready in the afternoooooooon. *catbutt face*
Me: We do, just not enough to fill a Joe-2-Go. The batches we make in the afternoon isn't enough to fill one.
SC: Well how long will it take?
Me: Only 10 minutes.
SC: *more catbutt face* Really? I have to be at a play in like 20 minutes. You can't do it faster?
Me: No, I can't make the coffee brew any faster than that. I'll make it right away and have it ready for you as fast as I can.
SC: *thinks a minute* Ok, let's do it.
I ring him up, he says he'll be right back. I quickly get the coffee brewing, make a bunch of drinks for other customers, and then return to the Joe-2-Go. It was still brewing, not quite half done yet, so I hurry and put together his cups, sugars and creamers.
SC walks back in--it's been maybe 5 minutes.
SC: Is it done yet?
Me: Nope! Still brewing!
He proceeds to stand at the counter and WATCH ME. Nothing creeps me out more. I checked the coffee again, seeing it had a good 4 minutes left, I ran into the backroom to grab something off the computer.
At this point, 7 minutes have passed since I rang up SC.
CW is doing some dishes, and I hear this:
SC: Can you have her check my coffee?!? I don't have 10 minutes!!! I only have 7 minutes!!!!
CW calls me out, and SC is standing right there in the doorway to the back room. I move past him and go right to the brewer--sure enough, it still has 2 minutes to finish dripping.
SC: I can't wait anymore! I have to be on stage in 10 minutes!!!
Inwardly I was cursing him and finally muttered "Fuck it!"
I pulled the basket full of hot water and coffee ground out, threw it in the sink and filled up his coffee box. AND HE WAS STANDING RIGHT BEHIND ME THE WHOLE TIME.
Finally I got him his precious box of coffee and sent him on his way.
Not the suckiest of customers, but his inability to grasp the meaning of 10 minutes and his encroachment on my personal space earned him a post here.
Also, if he was in that much of a rush, he could have called us ahead of time to have it ready, or he could have thought, "hmmm I don't have 10 minutes, I'll just have to skip the coffee". But when have customers ever been rational???
Later on, a regular customer, who was in the lobby when this happened, told me that everyone thinks that guy is a major prick. If I ever see him again, it will be too soon!
SC walks in, gives me a creepy smile.
Me: Hi, how are you?
SC: *stares more* Good. I need a box of coffee.
Way to be specific pal.
Me: Um...you mean a box of K-cups?
SC: No a box of coffee.
Me: Are you looking for ground coffee for home? (I wasn't synapsing too well last night)
SC: No! A BOX of coffee! You know those things, they're like this *makes a boxy motion with his hands*
Me: OH! You mean a Joe-2-Go?
SC: Yeah, one of those. Is it ready now?
Me: No, I need to brew a pot for it, but it won't take long at all!
SC: .....Oh. I thought you had coffee ready in the afternoooooooon. *catbutt face*
Me: We do, just not enough to fill a Joe-2-Go. The batches we make in the afternoon isn't enough to fill one.
SC: Well how long will it take?
Me: Only 10 minutes.
SC: *more catbutt face* Really? I have to be at a play in like 20 minutes. You can't do it faster?
Me: No, I can't make the coffee brew any faster than that. I'll make it right away and have it ready for you as fast as I can.
SC: *thinks a minute* Ok, let's do it.
I ring him up, he says he'll be right back. I quickly get the coffee brewing, make a bunch of drinks for other customers, and then return to the Joe-2-Go. It was still brewing, not quite half done yet, so I hurry and put together his cups, sugars and creamers.
SC walks back in--it's been maybe 5 minutes.
SC: Is it done yet?
Me: Nope! Still brewing!
He proceeds to stand at the counter and WATCH ME. Nothing creeps me out more. I checked the coffee again, seeing it had a good 4 minutes left, I ran into the backroom to grab something off the computer.
At this point, 7 minutes have passed since I rang up SC.
CW is doing some dishes, and I hear this:
SC: Can you have her check my coffee?!? I don't have 10 minutes!!! I only have 7 minutes!!!!
CW calls me out, and SC is standing right there in the doorway to the back room. I move past him and go right to the brewer--sure enough, it still has 2 minutes to finish dripping.
SC: I can't wait anymore! I have to be on stage in 10 minutes!!!
Inwardly I was cursing him and finally muttered "Fuck it!"
I pulled the basket full of hot water and coffee ground out, threw it in the sink and filled up his coffee box. AND HE WAS STANDING RIGHT BEHIND ME THE WHOLE TIME.
Finally I got him his precious box of coffee and sent him on his way.
Not the suckiest of customers, but his inability to grasp the meaning of 10 minutes and his encroachment on my personal space earned him a post here.
Also, if he was in that much of a rush, he could have called us ahead of time to have it ready, or he could have thought, "hmmm I don't have 10 minutes, I'll just have to skip the coffee". But when have customers ever been rational???
Later on, a regular customer, who was in the lobby when this happened, told me that everyone thinks that guy is a major prick. If I ever see him again, it will be too soon!
And stupid to boot. Somehow I don't think his fellow castmates, director of the play, etc. are going to be too understanding when he tells them he is late for the play because he was waiting at the coffee shop for too long...
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