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So this was 4 years ago, while I was pregnant. I was a supervisor at a hardware store. Pretty much, I was in charge of our front cashes and service desk (or as we called it, the no-service desk). This included covering breaks, getting the cart guys to do carryouts and balancing the cashes at the end of the day. Not hard, but I was the only person who could run breaks off without a hitch. IN fact, the break schedule I printed out is still on the supervisor podium to this day.
Anyway, it was a typical weekend. Busy spurts, weather was ok for here in June - not too warm, not too cold. I was putting signs up on a pallet of tables when this happened.
Me (at this point almost 6 months pregnant)
CW (4 months pregnant)
SC
Hubby ( of the SC, and totally not an SC)
CW rings out one of the tables I was putting signs on. SC wanted it for a party or something. CW gives her the change.
CW: Would you like me to call for a carryout for you?
SC: NO, SHE can do it *points to me*
Me: *thinking WTF?*
CW: um... are you sure you don't want one of our carryout guys to get it for you? There are 3 of them on right now
SC: No. She's right there obviously doing nothing so she can carry it
Me: *looking over my shoulder* I'm sorry, I'm the supervisor on duty right now. Unfortunately I'm unable to leave this area. I'll gladly page for a carryout
SC: Then *points at CW* SHE can do it for me
Hubby: *looks sheepish*
Me: I'm sorry, it's busy and CW has a lineup right now.
SC: Then take over her cash!!
Me: Unfortunately I'm unable to do that, as I need to be behind the registers
SC: This is terrible customer service !!!!!ELEVENTY!!! You NEED TO CARRY THAT OUT FOR ME RIGHT NOW
Me: *turns around. I didn't look pregnant from behind, but from the side, I was huge*
Hubby:
Me: Ma'am, our policy is that our cashier do not do carryouts, and if someone wants one we page for it. I am pregnant. That cashier is also pregnant. WE CANNOT CARRY things.
Sc: You're lying! All of you! Lies!!
Hubby: *as this point is carrying the table towards the door and trying to get his wife to follow him mouthing "I'm soo sooo sorry" to me*
You're all stupid!
This was before I was pregnant. I was still a supervisor, and was dealing with something at our service desk when I hear a page to go to the cashes. We had just gotten new touch screen debit machines, and the touch screens were terrible. You'd push 1 and it would enter 9.
Me
CW
SC
M (manager, who was awesome when you could find him)
CW: *whispers* I accidently typed in her price wrong and her AMEX already went through.
Me: to CW "No problem"
Me: to SC "It'll just be a moment while I straighten this out"
SC: "You'd better! That cashier did that on purpose! She's incompetent! stupid! Moronic!"
CW *starts to shake and wheeze*
Me to CW: "Go to the cash office. Now. Call M, grab your puffer. Don't come back out til I say" (she has bad asthma)
Me to SC: "That was uncalled for. These are new machines and very tricky to use, it's not her fault"
SC: "Yes it is!!! She's useless! She should be fired at once! Call a manager! She's trying to rob me!"
Me: "That's enough. You have bullied one of my cashiers into having an asthma attack. You have continued to be insulting while I am fixing something that is not her fault. Here is your receipt. Now get out of the store and don't come back"
SC: "I'll have you fired! What's your manager's name!"
Me: "It's M. He's currently trying to calm CW down. Get.Out"
SC: *leaves*
M: *comes up to me* "Is she gone? What happened"
I explained, and told him I kicked her out of the store
M: "I got your back. She's on camera. I'll have security issue a notice of trespass for verbal assault"
Me:
She never did call the store. Or corporate. Nor did she come back. The over managers when they heard all backed me up. Only the store manager was a little iffy, but he said they time to call someone first. Which I really couldn't do and the time because M was the only manager on and he was trying to calm my CW down.
Anyway, it was a typical weekend. Busy spurts, weather was ok for here in June - not too warm, not too cold. I was putting signs up on a pallet of tables when this happened.
Me (at this point almost 6 months pregnant)
CW (4 months pregnant)
SC
Hubby ( of the SC, and totally not an SC)
CW rings out one of the tables I was putting signs on. SC wanted it for a party or something. CW gives her the change.
CW: Would you like me to call for a carryout for you?
SC: NO, SHE can do it *points to me*
Me: *thinking WTF?*
CW: um... are you sure you don't want one of our carryout guys to get it for you? There are 3 of them on right now
SC: No. She's right there obviously doing nothing so she can carry it
Me: *looking over my shoulder* I'm sorry, I'm the supervisor on duty right now. Unfortunately I'm unable to leave this area. I'll gladly page for a carryout
SC: Then *points at CW* SHE can do it for me
Hubby: *looks sheepish*
Me: I'm sorry, it's busy and CW has a lineup right now.
SC: Then take over her cash!!
Me: Unfortunately I'm unable to do that, as I need to be behind the registers
SC: This is terrible customer service !!!!!ELEVENTY!!! You NEED TO CARRY THAT OUT FOR ME RIGHT NOW
Me: *turns around. I didn't look pregnant from behind, but from the side, I was huge*
Hubby:
Me: Ma'am, our policy is that our cashier do not do carryouts, and if someone wants one we page for it. I am pregnant. That cashier is also pregnant. WE CANNOT CARRY things.
Sc: You're lying! All of you! Lies!!
Hubby: *as this point is carrying the table towards the door and trying to get his wife to follow him mouthing "I'm soo sooo sorry" to me*
You're all stupid!
This was before I was pregnant. I was still a supervisor, and was dealing with something at our service desk when I hear a page to go to the cashes. We had just gotten new touch screen debit machines, and the touch screens were terrible. You'd push 1 and it would enter 9.
Me
CW
SC
M (manager, who was awesome when you could find him)
CW: *whispers* I accidently typed in her price wrong and her AMEX already went through.
Me: to CW "No problem"
Me: to SC "It'll just be a moment while I straighten this out"
SC: "You'd better! That cashier did that on purpose! She's incompetent! stupid! Moronic!"
CW *starts to shake and wheeze*
Me to CW: "Go to the cash office. Now. Call M, grab your puffer. Don't come back out til I say" (she has bad asthma)
Me to SC: "That was uncalled for. These are new machines and very tricky to use, it's not her fault"
SC: "Yes it is!!! She's useless! She should be fired at once! Call a manager! She's trying to rob me!"
Me: "That's enough. You have bullied one of my cashiers into having an asthma attack. You have continued to be insulting while I am fixing something that is not her fault. Here is your receipt. Now get out of the store and don't come back"
SC:
"I'll have you fired! What's your manager's name!"Me: "It's M. He's currently trying to calm CW down. Get.Out"
SC: *leaves*
M: *comes up to me* "Is she gone? What happened"
I explained, and told him I kicked her out of the store
M: "I got your back. She's on camera. I'll have security issue a notice of trespass for verbal assault"
Me:
She never did call the store. Or corporate. Nor did she come back. The over managers when they heard all backed me up. Only the store manager was a little iffy, but he said they time to call someone first. Which I really couldn't do and the time because M was the only manager on and he was trying to calm my CW down.
you for that. At any of the places I have ever worked, they will not do anything like that, for fear of losing business, even to a bitch like that. I wish more and more places would adopt a policy like that. Then sucky customers will know that they will get kicked out of places if they don't behave. And they can't go anywhere else because the same thing will happen.
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