*rage* (kinda long)

[dragon_wings]

Tonight I had a customer that made both me and my manager so mad we were raging two hours later.

It all started as I was walking back to my register from the bathroom.

Asshat (from now on AH): Where's your sunscreen.
Me: aisle 3. *points*

*about 5 to 10 minutes later he's at my register*

Me: *spiel* *rings up a tube of <my store> brand sunscreen* (it comes up at $10.49h
AH: oh that's wrong.
Me: ok *sees my coworker N* Hey check the price for this please.
N: ok.
*AH and N look at the tag, N asks me a few questions to make sure it's the right product* *AH come back to my register*
AH: it's supposed to be $10.29. I want it free.
Me: um. I can't do that. I can change the price to $10.29.
AH: no! Get the manager! Now!
Me: *pages for Manager C*

*C walks up and I point to AH*

AH: hi may name is <asshat> what's your name?
C (while wearing his name tag): C. What can I for you (or something like that)?
AH: *goes off on a rant about the item rang up wrong and <store across the street> gives you the item from if this happens, and how it's up to the customer to make sure they aren't being screwed over*
C: *tries to explain our policy, which is: we'll adjust the price so you only pay what the price tag says*
AH: *doesn't find this acceptable and keeps demanding the sunscreen for free*
C: *is now very pissed and goes over to the shelf to check and make sure $10.29 is the right price*
*they confirm the price is $10.29 and they come over to my register*
I try to get C to ring him up but I end up doing it. I'm so mad and flustered I forget to adjust the price so C has to fix that.
All the while AH is demanding C's name and phone number and the district manager's phone number. Which C refuses to give.
At some point I hear the following:
AH: oh do you know <district manager's first name>?
C (nonchalantly): Yup.

Sorry I don't remember more of what was said. I saw red.
Oh and C made a comment later about me being a witness that he (C) did not loose his cool despite being furious. And I told him I would definitely have his back if needed. Plus we think AH name dropping the district manager's name was an intimidation ploy, that didn't work.

[BrenDAnn]

Let him try and complain, you have you AND C's words backing each other up. You both did everything you could to please him, short of all but help him steal your merchandise. Also, I'll bet he pulled that policy out of his ass, and the other place doesn't do it. Classic SC right there!

[dragon_wings]

Thing is this isn't the first I've heard of this insane policy. One of my regulars works at <store across the street>. I'll ask her next time I see her.

[hornet95]

At some point I hear the following:
AH: oh do you know <district manager's first name>?
C (nonchalantly): Yup.

"Yeah. He said some jerk would come in one day throwing his name around like they were big buddies and all. Are you the one with the hot and easy, dark-haired wife?" (since dark hair is dominant)

[dragon_wings]

"Yeah. He said some jerk would come in one day throwing his name around like they were big buddies and all. Are you the one with the hot and easy, dark-haired wife?" (since dark hair is dominant)

Damn this had me giggling.

[Draco]

My store chain (supermarkets) has the price accuracy policy that if it rings up higher than on the shelf, you get the first one free and the rest at the shelf price. We're a relatively major store chain from Virginia up through to New England. You may see the name of our sister stores spoofed on Family Guy.

[TheSHAD0W]

Having items ring up differently from posted prices can result in large fines in some areas. By offering free merchandise for finding these discrepancies stores turn customers into crowd-sourced price checkers.

[Ironclad Alibi]

AH: *goes off on a rant about the item rang up wrong and <store across the street> gives you the item from if this happens, and how it's up to the customer to make sure they aren't being screwed over*

"In that case, you have to go across the street to get it for free."

[Jester]

AH: *goes off on a rant about the item rang up wrong and <store across the street> gives you the item from if this happens, and how it's up to the customer to make sure they aren't being screwed over*

Yes, the store across the street does give you the item free if it rings up wrong. One small problem: you aren't in the store across the street. You're in this store. And this store does not have that policy. So you have three options.

You can go to that other store across the street and hope that they not only have the same brand of sunscreen and that it's the same price or lower, but that they somehow ring it up wrong as well. Then you can get it for free.

Or you can accept the fact that this store does not have the policy, and you can take the sunscreen at the price it was listed at, which we happily corrected for you when you spotted the discrepancy.

Or you can go home without your sunscreen.

Those are your only options. Choose wisely.

[Miss Maple Leaf]

My store chain (supermarkets) has the price accuracy policy that if it rings up higher than on the shelf, you get the first one free and the rest at the shelf price.

When I worked at a drugstore chain, and later a grocery chain, both places had that policy in place.
However, the customer only got the item for free if it was under $10, otherwise they got $10 off of the price.

Since the only times there would be price discrepancies would be if somebody accidentally left an old sale tag up after the sale ended, and the employees were usually excellent about getting them all down, it rarely cropped up.

Especially when I worked at the drug store. It helped that I was the supervisor who worked every Friday night when the old tags came down, and I was really anal about making sure they were all pulled*.

*(Never to the staff, of course! What I mean is that I used to do a walk-through of the store after we finished pulling the tags, just to make sure that none were missed. Even though my vision is normally shit, I could spot an old date on a sale tag like a hawk. That's probably why I got stuck with the Friday night shift every week. )

[Jay 2K Winger]

Yes, the store across the street does give you the item free if it rings up wrong. One small problem: you aren't in the store across the street. You're in this store.

I had a Sucktomer like that once at the wholesale club.

The conversation went something like:

SC: "If this happens at <Other Store>, they give the item for free!"
J2K: "Welcome to <Our Store>."

They did complain to a manager (not about me, but about our policy), but IIRC, the manager did not cave.

[Squeaksmyalias]

At some point I hear the following:
AH: oh do you know <district manager's first name>?
C (nonchalantly): Yup.

I had someone do that once, they said they were going to speak to the company's owner about what ever they were mad about.

SC: I know (boss)!!
me: Oh? That is nice.
SC: Maybe I will stop by her house and talk to her about you!!
Me: Oh, maybe I will see you there.
SC: Why would I see YOU there?!!
Me: You'd know if you are friends with Boss, Ma'am.
(The company was run out of the owners's home, even if we tried to avoid it occasionally we'd run into guests, and we always knew when guests would be there since our office window looked over the driveway.)

The other time someone tried to pull being best buddies with the owner and saw her all the time. I asked them if they had met the newest member of the family. They said yes, and mentioned the owner's 1 year old, who is shown on the company website wearing a company shirt and being cute. I nodded and said she should stop by and catch up with boss lady, since she missed out on something important. See, anyone who knew Boss lady and knew I worked for her would stop me and ask how her new born 2nd child was, since the poor baby was in the hospital for a month due to health issues, not something widely known but friends of the boss knew. That person did get points for doing some research.

[boxxertrumps]

At some stores in canada, if the shelf price is lower than what they try to charge you at the till, you are entitled to $10 off.

http://smartcanucks.ca/canadian-code...rice-accuracy/

It's fair I suppose, but the retailer is the one that decides on it's practices. If people don't like retailers not doing that, they shop somewhere else.

[Jester]

SC: "If this happens at <Other Store>, they give the item for free!"
J2K: "Welcome to <Our Store>."

I've had many conversations like that.

SC: "In Texas, people under 21 can drink if they're with their parents."
ME: "Welcome to Florida."

SC: "Well, in Canada, we do things like this."
ME: "Ma'am, turn around. (indicates the huge front windows, outside of which is plainly visible the street with its palm trees and blue skies overhead) Does that look like Canada to you?"

SC: "At [Retail Clothing Store], they said you'd do [something ridiculous and outrageous that inevitably involves something free or severely discounted, and something we don't do]."
ME: "They lied."

[mikoyan29]

Even our much maligned item pricing law isn't that generous. If a price is marked wrong and you take it up to the service desk (if you notice at the cash register, you pay normal price), you get the difference + 10 times the difference or $5, whichever is less.