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Haven't really had any SC stories lately, at least not worth posting. Tonight (my birthday, of course!) seems to be making up for it...
A heroin love story
First, let's start with the dramafest that's right next door to the office. I have a feeling tonight will get interesting with them. Maybe even end in an eviction if they cause a disturbance.
It's a couple with kids. One of the parents was shouting, and Boss Man heard them clearly in his office:
SC: "I LOVE YOU, BUT YOU'RE A F***ING HEROIN ADDICT! I STILL LOVE YOU, THO!"
SC was in his car playing his music LOUD. CW went out and told him to stop.
SC: "But it's daytime!"
CW: "You're still causing a disturbance to other guests. You need to stop."
SC: "...but it's daytime!"
Now, these kids...I would guess their ages around 4 and 6. SC lets them play in the parking lot. A car had to slam on its breaks to prevent the little girl from being a road pizza! They were trying to climb the fence to the pool. They're just being out of control. Boss Man told SC to control his kids. SC didn't take too kindly to that, but I haven't seen the kids since.
We'll see how they fare later tonight...
Sorry, but no truck parking...
So, we have no truck parking in our lot. We used to have restaurants next door that let big rigs park there overnight, as long as they moved them early the next morning. However, both restaurants kicked the bucket. Building A's new landlord said no more parking allowed there. So we've had people parking at Building B, where we had a good relationship with the owners.
Apparently, Building B got bought out by Douchebag Tycoon, who owns like half the town (I could write a book about him and post it in Fratching), and now he says no parking there either. Actually, he says $20/day/driver. So yeah, no parking there.
Cue SC tonight. Now, I'm sorry. We don't have parking for your bus. We did have options, but no longer do. And I do feel for you. But you don't have to be an SC about it.
After explaining the sit to SC on the phone and listening to his tirade, he finally parked his bus somewhere and came in. And he "messed" with me by refusing to show ID. I pasted a grin on my face and played along as he brought out a variety of grocery store cards and other useless crap, but it went on for far too long and by the end I was seething inside.
Then he complained about there not being a fridge and microwave in the room. Yeah, most of our rooms don't have that. He started going off on a rant. I finally got a word in that we had a microwave in the vending area. That seemed to shut him up.
Then he complained that we don't have "American" food on the strip here. And if you're not looking for fast food, that's true. Those two restaurants that closed down? They would have fit the bill. But they're gone. We have Mexican, a lot of Thai, Japanese, Chinese, and Greek, and we have fast food. Those are your options. I don't control what businesses decide to come to this end of town, nor am I in the business of owning a restaurant myself. I can't change it. Deal with it.
He said he's calling his boss and recommending they don't come here. I hate to say it, but with our suddenly limited parking options, that's probably the best for a bus-transpo business.
And more with the parking...
If you are hauling 2 large trailers and only using one guest room, you may want to check to see if your hotel can accommodate that. Even with truck parking, space can still be limited. And don't bite my head off when I say we're full and you can't use up as many parking spaces as you like....
No key for you!
Shady Guest (SG) comes down. His room is paid for two people. He says he got into a fight with the other person and she won't be staying. He's the registered guest and can make that change if he wants to, so I switch the room to one adult, and rekey his room.
Later, Shady Guest's...girl? I don't know exactly how to relate them...comes back.
SGG: "Yeah, my key won't work."
Me: "Unfortunately, I can only give it out to the registered guest."
SGG: "Yeah, that's [SG]. I paid for the room."
The room was paid for in cash, so I have no way to verify this, not that it mattered.
Me: "I only have the room registered to one person, him, so he is the only person I can give a key to."
SGG: "But he gave me a key! All my stuff is in there!"
Me: "I'm sorry. He'll need to come down to either get a key or approve you."
SGG: "But he's in jail! How is he supposed to get a key if he's in jail?!?!"
Me: "I don't know."
SGG: "Please?!?! My stuff is in the room!"
Me: "You'll need to figure out how to get it back from him. I cannot let anyone except him have a key to the room."
SGG: "F*** you! That's f***ing stupid!"
SGG stormed out. I wait a minute. I go to the back door (SG's room is along the back). I open the back door. SGG stops mid-stride up the stairs. She looks at me. I look at her. I close the door. I wait. I open the door. SGG is leaving with someone else. Yeah, I know what you were about to try and do. I saw you.
SG is in jail, as it turns out. I looked it up. He's not on the press release yet so I don't know what for. I'll find out tomorrow. (Apparently Christopher Walken is also in jail. Well, kind of sort of...)
Just...no
SC: "Can you hook me up with a pot connection?"
Me: "Umm...sorry, but no."
And we're sold out...
Well, not yet. I have smoking rooms left. Of course, that means I have to repeat this conversation several times.
SC: "I'd like a room for the evening."
Me: "Okay, just so you know, all I have left are smoking rooms."
SC: "I want a non-smoking room."
Me: "I don't have any non-smoking left, just smoking."
SC: "I can't handle smoke smell."
Me: "I'm sorry, but that's all I have left."
SC: "But I want a non-smoking."
Me: "I'm out of non-smoking this evening. I have a few smoking rooms left and then I'm sold out."
SC: "...I'd like a non-smoking room for this evening."
Not sure who fubared that one but...
Not sucky on the guest's part but...
Guests came in expecting two rooms. I only had one reservation for them. I found their other one...for yesterday.
Apparently, they needed to move both rooms to today, and only one got moved. The Change History on the reservations told me no info. I couldn't figure out if it was the guest's fault, Corporate's fault, or our fault. And I could swear I spoke with this guest a while back and had double-checked everything.
So since we already charged them as a no-show last night, I comped their reservation tonight. I didn't have a second double for them, so I comped them another room that was a single. Boss Man will probably throw a fit, but the guest was relatively happy and understanding. She was very non-sucky and understanding of the whole thing, and I didn't feel right charging her for the second room that was really too small for their needs when it very possibly was our screw-up, so whatever. Boss Man can yell at me tomorrow all he wants. I'll deal with it.
I may have a sighting later. Hubs went to a meeting down south. This group has a VERY good relationship with their local library system, and they work hard to maintain that relationship. Hubs called saying they had to move to one of the group member's homes because they "had trouble with a library patron." I was too busy with guests, and told him to call back. I want to know the story behind this. Will post story when he eventually calls me back! (They are training for a 4-day Sasquatch-hunting expedition. I can't make that up if I tried. If it sounds crazy, that's because it is...)
ETA: Bigfoot Crazy sighting is posted.
A heroin love story
First, let's start with the dramafest that's right next door to the office. I have a feeling tonight will get interesting with them. Maybe even end in an eviction if they cause a disturbance.
It's a couple with kids. One of the parents was shouting, and Boss Man heard them clearly in his office:
SC: "I LOVE YOU, BUT YOU'RE A F***ING HEROIN ADDICT! I STILL LOVE YOU, THO!"
SC was in his car playing his music LOUD. CW went out and told him to stop.
SC: "But it's daytime!"
CW: "You're still causing a disturbance to other guests. You need to stop."
SC: "...but it's daytime!"
Now, these kids...I would guess their ages around 4 and 6. SC lets them play in the parking lot. A car had to slam on its breaks to prevent the little girl from being a road pizza! They were trying to climb the fence to the pool. They're just being out of control. Boss Man told SC to control his kids. SC didn't take too kindly to that, but I haven't seen the kids since.
We'll see how they fare later tonight...
Sorry, but no truck parking...
So, we have no truck parking in our lot. We used to have restaurants next door that let big rigs park there overnight, as long as they moved them early the next morning. However, both restaurants kicked the bucket. Building A's new landlord said no more parking allowed there. So we've had people parking at Building B, where we had a good relationship with the owners.
Apparently, Building B got bought out by Douchebag Tycoon, who owns like half the town (I could write a book about him and post it in Fratching), and now he says no parking there either. Actually, he says $20/day/driver. So yeah, no parking there.
Cue SC tonight. Now, I'm sorry. We don't have parking for your bus. We did have options, but no longer do. And I do feel for you. But you don't have to be an SC about it.
After explaining the sit to SC on the phone and listening to his tirade, he finally parked his bus somewhere and came in. And he "messed" with me by refusing to show ID. I pasted a grin on my face and played along as he brought out a variety of grocery store cards and other useless crap, but it went on for far too long and by the end I was seething inside.
Then he complained about there not being a fridge and microwave in the room. Yeah, most of our rooms don't have that. He started going off on a rant. I finally got a word in that we had a microwave in the vending area. That seemed to shut him up.
Then he complained that we don't have "American" food on the strip here. And if you're not looking for fast food, that's true. Those two restaurants that closed down? They would have fit the bill. But they're gone. We have Mexican, a lot of Thai, Japanese, Chinese, and Greek, and we have fast food. Those are your options. I don't control what businesses decide to come to this end of town, nor am I in the business of owning a restaurant myself. I can't change it. Deal with it.
He said he's calling his boss and recommending they don't come here. I hate to say it, but with our suddenly limited parking options, that's probably the best for a bus-transpo business.
And more with the parking...
If you are hauling 2 large trailers and only using one guest room, you may want to check to see if your hotel can accommodate that. Even with truck parking, space can still be limited. And don't bite my head off when I say we're full and you can't use up as many parking spaces as you like....
No key for you!
Shady Guest (SG) comes down. His room is paid for two people. He says he got into a fight with the other person and she won't be staying. He's the registered guest and can make that change if he wants to, so I switch the room to one adult, and rekey his room.
Later, Shady Guest's...girl? I don't know exactly how to relate them...comes back.
SGG: "Yeah, my key won't work."
Me: "Unfortunately, I can only give it out to the registered guest."
SGG: "Yeah, that's [SG]. I paid for the room."
The room was paid for in cash, so I have no way to verify this, not that it mattered.
Me: "I only have the room registered to one person, him, so he is the only person I can give a key to."
SGG: "But he gave me a key! All my stuff is in there!"
Me: "I'm sorry. He'll need to come down to either get a key or approve you."
SGG: "But he's in jail! How is he supposed to get a key if he's in jail?!?!"
Me: "I don't know."
SGG: "Please?!?! My stuff is in the room!"
Me: "You'll need to figure out how to get it back from him. I cannot let anyone except him have a key to the room."
SGG: "F*** you! That's f***ing stupid!"
SGG stormed out. I wait a minute. I go to the back door (SG's room is along the back). I open the back door. SGG stops mid-stride up the stairs. She looks at me. I look at her. I close the door. I wait. I open the door. SGG is leaving with someone else. Yeah, I know what you were about to try and do. I saw you.
SG is in jail, as it turns out. I looked it up. He's not on the press release yet so I don't know what for. I'll find out tomorrow. (Apparently Christopher Walken is also in jail. Well, kind of sort of...)
Just...no
SC: "Can you hook me up with a pot connection?"
Me: "Umm...sorry, but no."
And we're sold out...
Well, not yet. I have smoking rooms left. Of course, that means I have to repeat this conversation several times.
SC: "I'd like a room for the evening."
Me: "Okay, just so you know, all I have left are smoking rooms."
SC: "I want a non-smoking room."
Me: "I don't have any non-smoking left, just smoking."
SC: "I can't handle smoke smell."
Me: "I'm sorry, but that's all I have left."
SC: "But I want a non-smoking."
Me: "I'm out of non-smoking this evening. I have a few smoking rooms left and then I'm sold out."
SC: "...I'd like a non-smoking room for this evening."
Not sure who fubared that one but...
Not sucky on the guest's part but...
Guests came in expecting two rooms. I only had one reservation for them. I found their other one...for yesterday.
Apparently, they needed to move both rooms to today, and only one got moved. The Change History on the reservations told me no info. I couldn't figure out if it was the guest's fault, Corporate's fault, or our fault. And I could swear I spoke with this guest a while back and had double-checked everything.
So since we already charged them as a no-show last night, I comped their reservation tonight. I didn't have a second double for them, so I comped them another room that was a single. Boss Man will probably throw a fit, but the guest was relatively happy and understanding. She was very non-sucky and understanding of the whole thing, and I didn't feel right charging her for the second room that was really too small for their needs when it very possibly was our screw-up, so whatever. Boss Man can yell at me tomorrow all he wants. I'll deal with it.
I may have a sighting later. Hubs went to a meeting down south. This group has a VERY good relationship with their local library system, and they work hard to maintain that relationship. Hubs called saying they had to move to one of the group member's homes because they "had trouble with a library patron." I was too busy with guests, and told him to call back. I want to know the story behind this. Will post story when he eventually calls me back! (They are training for a 4-day Sasquatch-hunting expedition. I can't make that up if I tried. If it sounds crazy, that's because it is...)
ETA: Bigfoot Crazy sighting is posted.
happy birthday!
I'm allergic to cigarette smoke, it would be the height of stupidity to stay in a smoking room...but I would attain new heights by standing there and arguing like that. 
Sorry you got such douchey customers on your birthday. Hopefully the rest of the day went better?
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