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"But I'm winning!" or the Great slot machine incident of 2011

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  • "But I'm winning!" or the Great slot machine incident of 2011

    I work at a local casino on the count team. The bulk of our job consists of sorting and counting all the money taken in by the table games (Roulette, Blackjack, Craps, etc.) and the slot machines, which is usually anywhere from $1 - $3 million in total depending on the day. I really like the work since it's interesting, pays decently and I get to avoid SCs most of the time.

    But not all the time...

    You see in order to count the money in the slot machines we have to go out on to the gaming floor and retrieve the money, box by box, machine by machine. This all happens from 4 to 7am daily (typical shift is 4am to 1230 pm).

    We always go out as a team, usually four people from our department and three security guards (since, when it comes to money, they have to monitor EVERYTHING). If anyone is playing a slot machine when we approach it to collect the money, they MUST leave before we can start. It is here where our tale begins...

    We approach a bank of machines and there is only one person playing at the moment, a woman. As we approach she hits some kind of bonus game and immediately becomes giddy as she watches her winnings increase, but when we ask her to leave, things get testy...

    AS - Awesome security guard
    CC - Moi
    SC - You know...

    AS: Ma'am we need to ask you to step away from this machine for a moment so these guys can service them.
    SC: (very matter of factly) But I'm WINNING.
    AS: That's great, but we still need you to vacate the machine for a minute.
    SC: You don't understand, I haven't had luck on any of these machines but this one. It's been good to me and I don't want to leave it.
    AS: Well you don't really have a choice I'm afraid.
    SC: How do I know the machine won't be all screwed up by whatever you're going to do to it?
    CC: Ma'am it's a simple process, it will not affect your game in any way. It's like pressing the pause button on an Xbox, all it does is stop the game for a moment, then when we're done you can keep playing.
    SC: Is this some kind of deal where because I've won so much you're making me get off this machine? (at this point I discreetly glance at the current total credits on the machine...6158...on a penny slot )
    CC: No, like I just said, this won't do ANYTHING to the machine at all. If you stand back over there you can even watch as we do it.
    SC: (whiny) But I'm WINNING...I don't want to move.
    (I glance over to AS)
    AS: Ma'am either you can move voluntarily or you can move...involuntarily. Try to guess which is the easier option.
    SC: (defeated) Ok, I'll move, but if I find this is machine is screwed up when you people are done, I'm getting a supervisor over here!

    So we completed the collection and the SC resumed her game and all was well.

    Really, who makes so much fuss over a slot machine? I know gamblers are picky but this was a bit much. It's funny this SC thought she'd get her way with three burly security guys standing right by her.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

  • #2
    I'm actually quite surprised this was out of the ordinary for your job. I've been to casinos and a lot of the people there are strange. I'd think stuff like this (or worse) happens more often.
    Fiancee: We're going to need to do laundry. I'm out of clean pants.
    Me: Sounds like a job for Gravekeeper!
    Fiancee: What?!
    Me: Nevermind.

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    • #3
      Quoth CrazedClerkthe2nd View Post
      Really, who makes so much fuss over a slot machine? I know gamblers are picky but this was a bit much. It's funny this SC thought she'd get her way with three burly security guys standing right by her.
      I don't think it's so much that they're picky, more that they're superstitious. Gambling is completely random, so it's all about the mojo. I hate to admit it, but I'd be kinda sad if I'd just gotten a machine to be nice to me and it had to be serviced right then. I'd be a little bit afraid you might ruin the mojo. But, I would NOT refuse to leave or interfere with you doing your job. That's just crazy.
      Last edited by thatcrazyredhead; 08-02-2011, 11:32 PM.
      "Redheads have at least a 95% chance of being gorgeous. They're also concentrated evil." - Irv

      "This is all strange, uncharted territory and your hamster only has three legs." - Gravekeeper

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      • #4
        I was going to say... part of why people gamble is that they believe they have a system. Maybe it lets them feel like they're in control of something, or good at something? When it's actually just random.

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        • #5
          so she had won $6158 on a penny slot machine or am i reading that wrong?

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          • #6
            Or as it was a penny slot... That'd be 6158 pennies. Meaning $61.58.
            o.O

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            • #7
              It annoys me when customers think that if you mess with the machine you're fixing the odds. Only gaming has that kind of power. I hate hearing about how our machines are too tight. I'm in a casino too, the cage.

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              • #8
                Quoth CrazedClerkthe2nd View Post
                AS: Ma'am either you can move voluntarily or you can move...involuntarily. Try to guess which is the easier option.
                Sonny, we can do this the easy way or the hard way.
                *clunk*
                The easy way.
                To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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                • #9
                  The laws that gambling machines have to follow are strict. I wish more people understood that. A casino can lose their license if they are caught messing with the way machines payout. No casino is going to risk that for a few bucks on a penny slot.

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                  • #10
                    Quoth Anakah View Post
                    I hate hearing about how our machines are too tight. I'm in a casino too, the cage.
                    I've had friends who work at casino,s and I'm familiar with the (approximate) percentages different sorts of machines pay out...If they're whining about quarters and up being tight, they're either unlucky or out of their gourd -- including jackpots, they pay out the overwhelming majority of what goes in. If they're complaining about pennies/nickels/video poker being that way...yeah. They're designed to pay out much, much less of what's put in
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

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                    • #11
                      I can kinda understand the SC's superstition here. I avoid slots, but like black jack.

                      I've noticed when someone on a table is on a winning streak, they'll move the dealer to another table, and put a new one in on the old table.

                      I just move and follow the dealer
                      They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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                      • #12
                        Quoth Arcus View Post
                        The laws that gambling machines have to follow are strict. I wish more people understood that. A casino can lose their license if they are caught messing with the way machines payout. No casino is going to risk that for a few bucks on a penny slot.
                        Especially because they don't have to, the odds are already completely in the casino's favor, they don't have to cheat.

                        And echoing thehuckster, gamblers can be strange.

                        I manage a c-store. We sell scratch-off lottery tickets. People are always asking which games are "lucky" or what number game x is on (the numbers are for inventory control) because they think some numbers are luckier than others.

                        I always tell people, straight up, it's a lottery ticket--you're gonna lose.

                        Doesn't stop people from buying them by the fistful, sometimes hundreds of bucks at a time.
                        I have a map of the world. It's actual size.

                        -- Steven Wright

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                        • #13
                          There's been plenty of times I've had to wait for my ride home (being a one vehicle couple does have its drawbacks) and to pass the time I usually watch people as they play slots. I've watched a lot of different people on a lot of different slots and most of the time they aren't winning much of anything, which I suppose is the point, but it really drives home the fact that gambling ISN'T a 50/50 chance of either you win or you don't. It's actually a lot less.

                          But people love their slots. We pulled $58 000 out of a single machine the other day.
                          "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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                          • #14
                            If she was winning and left, you guys actually did her a favor. There have been a few times where I was ahead and I've lost it.

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