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I’ve been doing so well these past few months holding my tongue with SCs, but I let one have it.
I was working the late shift when a woman approached my register with a package of Dulcolax (a stool softener). In a very rapid-fire cadence, she asked me why Dulcolax costs more at our store than at ^al-^art.
Well, let’s face it; everything is cheaper at ^al-M=^art, correct? I should have kindly suggested that we call corporate to find out, but instead I dryly replied, “We’re not ^al-^art.”
That is when the shite hit the fan. I don’t really know much of what she said after that, something about “do you think you’re funny, blah blah “. She did pay me, though. Then she snapped “Give me my change!!” I handed her the change along with the receipt and bag, but she insisted she did not want a bag, but a "PAID" sticker instead, so no one would accuse her of shoplifting. (Of course, with a receipt, who would accuse her of shoplifting?).
Then, I made the mistake of saying to her, "Just get out." I knew it was the wrong thing to say as soon as I said it. I should have said, “Have a nice evening, ma’am,” because as we all know, “ma’am” is just a code word for “bitch.”
At this point, she had raised her voice to a level that the manager heard her. I continued to wait on customers until he decided to shut down my register to get my side of the story.
I'm new to the whole sucky customer thing, so what amazes me that SCs who are so good at dishing it out are not equally able to take it.
I was working the late shift when a woman approached my register with a package of Dulcolax (a stool softener). In a very rapid-fire cadence, she asked me why Dulcolax costs more at our store than at ^al-^art.
Well, let’s face it; everything is cheaper at ^al-M=^art, correct? I should have kindly suggested that we call corporate to find out, but instead I dryly replied, “We’re not ^al-^art.”
That is when the shite hit the fan. I don’t really know much of what she said after that, something about “do you think you’re funny, blah blah “. She did pay me, though. Then she snapped “Give me my change!!” I handed her the change along with the receipt and bag, but she insisted she did not want a bag, but a "PAID" sticker instead, so no one would accuse her of shoplifting. (Of course, with a receipt, who would accuse her of shoplifting?).
Then, I made the mistake of saying to her, "Just get out." I knew it was the wrong thing to say as soon as I said it. I should have said, “Have a nice evening, ma’am,” because as we all know, “ma’am” is just a code word for “bitch.”
At this point, she had raised her voice to a level that the manager heard her. I continued to wait on customers until he decided to shut down my register to get my side of the story.
I'm new to the whole sucky customer thing, so what amazes me that SCs who are so good at dishing it out are not equally able to take it.
to CS 
I see nothing wrong with your first answer...your price is not the same as Wally World because you are not Wally World. Forget calling corporate...even in my "everyone has to be nice no matter how nasty they get" job, I would say politely that we do not match competitor's prices and that we believe our products are worth the price we charge. And yeah, the SCs have no sense of humor (or fairness) at all. They can be sucky all they want but we have to be perfectly sweet and kind. You'd think they'd understand a sucky response better 
The fact remains that she wasn't exactly all sweetness and light, herself.
!
on tap, and someone should be around with cookies shortly if we don't eat them all ourselves, first 
Probably not enough to burn the fuel to get there.
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