Tweet
the Wendy's thread in the PFB forum reminded me to post this story
OD - other driver who attmpted to deliver this order
BL - bitchy lying story changing cheating scammer lady
this will be told in an out of sequence manner
OD has been dispatched to deliver this order.
BL calls in and it is the GM who answers the phone. immediately BL starts yelling, screaming cursing and frothing at the mouth before the GM and even finish the required opening phone speil.
the GM can only hear yelling and screaming for the first 30 seconds of the call. finally BL seems to "calm" down a bit and the GM is able to determine what BLs complaint actually is about.
It seems BL tried to use $50 bill when paying for a $13 order. Now our safety and security policy does not allow us to carry more than $20 on our person nor are we allowed to go and get change or "bring change" from the store. OD states to BL our policy about money.
Now this is where the story gets "murky and cloudy" on BLs part. first BL claims to GM that OD kept saying "WELL you just have to give me a BIGger TIP then" (meaning that OD would give her the $20 he had on him and the "rest" would be a nice tip for OD).
BL keeps on claiming OD DEAMNDED BIG tip but the story is starting to change little by little. now it is OD was not really "demanding" a BIGger tip still would not give BL change. BL further stated (and this is one of the most COMMON things we get for an excuse) is that:
WELL no one told me this on the phone when I ordered!!!!!!!!!!
by this time OD has returned to the store with the order. ODs version is that BL just did not like the fact that delivery drivers are not banks with unlimited funds and could not pull large amounts of change out of his ass.
BUT what usually happens is that 99.99999999% of the time they DO NOT mention having a large bill when they place their order. they ASSUME the driver has unlimited amount of cash on them (why I still can not figure out). if they did mention the fact they have a large bill for a small order, all of the CSRs, cooks, servers, drivers, and managers would tell them straight up about our safety policy ie. that our drivers DO NOT carry and are not allowed to carry that amount of change.
I had one of these type of people last week who tried to tell me that <other pizza company> driver changed a $100 bill the previous night. (my thought: Yeah you are at a fleabag roach motel and all you have is $100 bills on you. HMMMMMMM and you keep ordering pizza???)
well if that companies safety policy allowes this (which I highly doubt) I feel real sorry for those drivers when they get robbed and/or assulted or killed.
OD - other driver who attmpted to deliver this order
BL - bitchy lying story changing cheating scammer lady
this will be told in an out of sequence manner
OD has been dispatched to deliver this order.
BL calls in and it is the GM who answers the phone. immediately BL starts yelling, screaming cursing and frothing at the mouth before the GM and even finish the required opening phone speil.
the GM can only hear yelling and screaming for the first 30 seconds of the call. finally BL seems to "calm" down a bit and the GM is able to determine what BLs complaint actually is about.
It seems BL tried to use $50 bill when paying for a $13 order. Now our safety and security policy does not allow us to carry more than $20 on our person nor are we allowed to go and get change or "bring change" from the store. OD states to BL our policy about money.
Now this is where the story gets "murky and cloudy" on BLs part. first BL claims to GM that OD kept saying "WELL you just have to give me a BIGger TIP then" (meaning that OD would give her the $20 he had on him and the "rest" would be a nice tip for OD).
BL keeps on claiming OD DEAMNDED BIG tip but the story is starting to change little by little. now it is OD was not really "demanding" a BIGger tip still would not give BL change. BL further stated (and this is one of the most COMMON things we get for an excuse) is that:
WELL no one told me this on the phone when I ordered!!!!!!!!!!
by this time OD has returned to the store with the order. ODs version is that BL just did not like the fact that delivery drivers are not banks with unlimited funds and could not pull large amounts of change out of his ass.
BUT what usually happens is that 99.99999999% of the time they DO NOT mention having a large bill when they place their order. they ASSUME the driver has unlimited amount of cash on them (why I still can not figure out). if they did mention the fact they have a large bill for a small order, all of the CSRs, cooks, servers, drivers, and managers would tell them straight up about our safety policy ie. that our drivers DO NOT carry and are not allowed to carry that amount of change.
I had one of these type of people last week who tried to tell me that <other pizza company> driver changed a $100 bill the previous night. (my thought: Yeah you are at a fleabag roach motel and all you have is $100 bills on you. HMMMMMMM and you keep ordering pizza???)
well if that companies safety policy allowes this (which I highly doubt) I feel real sorry for those drivers when they get robbed and/or assulted or killed.
Guess he didn't realize that police could figure out which store she ordered from and which uniformed driver made the delivery. One of the reasons my store started doing background checks. What a terrible thing.
Comment