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New Registers, New Problems
It's been a while since I've posted last! Still working at that three-letter Texas grocery chain that everything's better at. And a few weeks ago, we just got brand-new registers! Cool, right? Well....there's a few problems.
This isn't a customer suck, but I don't really like the layout of them. The monitor has been placed somewhere completely new, and turning my head to it is causing neck strain, plus I have to look every few seconds otherwise I find out after the fact that I've scanned five things without attending to an error or have charged a customer twice for an item.
But aside from that! On with the show!
My printer! Not yours! MINE.
Okay, tell me if I'm being out of line here, but there's something the customers are doing now that I think is a bit rude.
We moved our receipt printer from right next to me where only I can reach it to right in front of me and also the customer. Usually I tear the receipt off, hand it to them and send them on their merry way. But now people are just reaching over and ripping them off themselves, mangling the paper in the machine, and sometimes ripping their own receipts right in half. Uh, why don't you let me handle that?
Gift cards are not that complex, people.
Right now we're having a kickass promotion where if you put money on our store gift card (there's no service charge either, you just pay whatever you want to put on it) and use it at the gas pumps, it takes off 11 cents per gallon of gas. We're doing it until Halloween and people are loving it. However, like with everything else, we've gotten some odd questions:
"So....can I use a VISA gift card instead of an HEB one?" (No, it only works with HEB. Besides, VISA charges you to activate it, why wouldn't you want the free one?)
"If I don't use the entire amount at once, what happens to the rest of it?" (It....stays on the card.)
Plus, people seem to get really angry about the fact that the cards are non-rechargable. Meaning you have to get a new one every time. Which really isn't that inconvienient, and we're not charging you for them anyway. What's the big deal?
My brain's trying to escape, you scared it.
So, this starts out as a typical transaction. Customer is friendly, nothing gets overscanned, she starts paying as normal. And then the transaction goes through, and she gets an odd look on her face.
"Why did that card go through?"
"I'm sorry?"
"I cancelled that card. Why did it go through?"
....why would you use a card that you cancelled? Am I missing something?
It's sad how many people I have to explain this to.
Dear customers,
We do you a favor and keep a lot of our coupons in-store. When you see something that needs a coupon, you need to bring us the coupon too, not just the item.
Yes, really.
No, we don't keep them all at the register.
Also, stop arguing with me when you see an item ring up $x.xx and you go "The sign said $xx!" The sign also says that it's after coupon. Say it with me. After coupon. It's not that complex. (Seriously, people have cancelled entire orders because it doesn't ring up that way on the main screen, even though they're getting it at that price anyway.)
Society is Doomed.
"Hi, can I get a bag of ice?"
"Sure, that'll be $x.xx."
"Where is it?"
"Over there by the other door."
"Oh god, never mind. I don't want to have to walk all the way down there."
END
This isn't a customer suck, but I don't really like the layout of them. The monitor has been placed somewhere completely new, and turning my head to it is causing neck strain, plus I have to look every few seconds otherwise I find out after the fact that I've scanned five things without attending to an error or have charged a customer twice for an item.
But aside from that! On with the show!
My printer! Not yours! MINE.
Okay, tell me if I'm being out of line here, but there's something the customers are doing now that I think is a bit rude.
We moved our receipt printer from right next to me where only I can reach it to right in front of me and also the customer. Usually I tear the receipt off, hand it to them and send them on their merry way. But now people are just reaching over and ripping them off themselves, mangling the paper in the machine, and sometimes ripping their own receipts right in half. Uh, why don't you let me handle that?
Gift cards are not that complex, people.
Right now we're having a kickass promotion where if you put money on our store gift card (there's no service charge either, you just pay whatever you want to put on it) and use it at the gas pumps, it takes off 11 cents per gallon of gas. We're doing it until Halloween and people are loving it. However, like with everything else, we've gotten some odd questions:
"So....can I use a VISA gift card instead of an HEB one?" (No, it only works with HEB. Besides, VISA charges you to activate it, why wouldn't you want the free one?)
"If I don't use the entire amount at once, what happens to the rest of it?" (It....stays on the card.)
Plus, people seem to get really angry about the fact that the cards are non-rechargable. Meaning you have to get a new one every time. Which really isn't that inconvienient, and we're not charging you for them anyway. What's the big deal?
My brain's trying to escape, you scared it.
So, this starts out as a typical transaction. Customer is friendly, nothing gets overscanned, she starts paying as normal. And then the transaction goes through, and she gets an odd look on her face.
"Why did that card go through?"
"I'm sorry?"
"I cancelled that card. Why did it go through?"
....why would you use a card that you cancelled? Am I missing something?
It's sad how many people I have to explain this to.
Dear customers,
We do you a favor and keep a lot of our coupons in-store. When you see something that needs a coupon, you need to bring us the coupon too, not just the item.
Yes, really.
No, we don't keep them all at the register.
Also, stop arguing with me when you see an item ring up $x.xx and you go "The sign said $xx!" The sign also says that it's after coupon. Say it with me. After coupon. It's not that complex. (Seriously, people have cancelled entire orders because it doesn't ring up that way on the main screen, even though they're getting it at that price anyway.)
Society is Doomed.
"Hi, can I get a bag of ice?"
"Sure, that'll be $x.xx."
"Where is it?"
"Over there by the other door."
"Oh god, never mind. I don't want to have to walk all the way down there."
END
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