Lie After Lie After Lie After Lie

[MrSunshineState]

after lie........................

Called a guest tonight who recently purchased our New York package. This was just the preliminary call to ensure he received the confirmation e-mail with the details of his package and the link to the concierge website. While my job is to schedule dates, they very rarely book this early. Oddly enough, I never even got to the subject of dates.


Me: Hi, may I please speak with Mr Customer?

SC: This is Mr Customer.

Me: Hi, this is MrSunshineState with Company. Calling in regards to your New York package.

SC: I don't have a New York package.

Me: This would have been purchased back on 8/11/2011.

SC: I didn't buy anything

(At this point I am thinking I got the guy's son or brother or something)

Me: Sorry, am I speaking with Mr SUCKY Customer?

SC: Yes.

Me: And you are saying you didn't speak with one of our sales people back on the 11th and purchase a package.

SC: Well, I spoke to him but I didn't buy anything.

Me: I have your trip paid for in full here.

(Again, I am still thinking I am just talking to the wrong guy................)

SC: Well, uh, I didn't give him my credit card number.

Me: *checks* We do have a VISA ending in XXXX in your name.

SC: Yeah, that is my business credit card.

Me: That is the one that was used for the purchase. It isn't something we'd just have on file or have access to, it would have to be given to us. So to be clear, you are saying you didn't give the sales person your credit card number?

SC: Nope

Me: (thinking "oooooooooooooooook dumbass") Okay, well what I am going to do then is send this reservation to the manager of my department and have them pull the call. We need to determine exactly how we got your credit card if you never gave it to the sales person. Also, since you are claiming credit card fraud, I'd strongly suggest calling the card issuer and having it canceled

SC: I AM NOT CLAIMING ANYTHING! I NEVER SAID CREDIT CARD FRAUD!

Me: I am not attempting to argue with you Mr Customer, I am saying that since you are claiming you never gave the sales rep your credit card, but somehow we have it on file and a vacation package paid for with that card in your name, that is credit card fraud. So I am going to send this to management to have the recording pulled and I would strongly suggest canceling that card.

SC: Well, I *DID* give the sales rep my credit card but I had NO IDEA he was going to CHARGE it!

Me: *thinking* Okay, now I know you are just full of shit and a bold face liar. Okay, so you did give us the credit card number then?

SC: Yeah, but I didn't know it would be charged!

Me: That is explained as part of the sale sir, along with the total cost of the package. So what I will do is have the call pulled to make sure the sales rep properly explained the amount that would be charged.

SC: Yeah, he explained it, but I didn't think he'd charge me.

Me: *thinking* The hell? So he did explain the charges to you?

SC: *all smug* Yes. But this whole phone call has left a bad taste in my mouth. I think you should give me a full refund for customer satisfaction purposes.

Me: Sorry, but the package is sold non refundable and explained as such at the point of sale. However, if we pull the call and determine that you weren't told that, I will request a refund.

SC: Well, he did tell me it was non refundable, but FINE! DO WHATEVER YOU WANT! CALL YOUR LAWYERS!! I DON'T CARE! I AM A DIAMOND VIP AND I AM UPSET SO YOU SHOULD COMPENSATE ME.

Me: I will put in for the call to be reviewed.

SC: This is no way to treat a customer.

Me: I'll be in touch sir. It's been a pleasure speaking with you tonight

*click*



Pants on fire, Mr Liar Liar.

[Teefies2]

Pwnage I love it

[Sleepwalker]

How is someone so stupid as to keep on with this charade once he knew you were reviewing a recording of his call?

...was this a pants buying trip, by chance?

[sirwired]

*waves hand* "I never purchased a New York vacation package."

*********************

I wish "Consumer" blogs, columnists, articles, etc. would stop telling customers to use the Jedi Mind Trick as a negotiation tactic; it just doesn't work.

[tropicsgoddess]

*waves hand* "I never purchased a New York vacation package."

*********************

I wish "Consumer" blogs, columnists, articles, etc. would stop telling customers to use the Jedi Mind Trick as a negotiation tactic; it just doesn't work.

I agree and the whole demanding the most unrealistic stuff to the rep thing too. Did that guy really think he was gonna get a way with that?!! I don't think so. Homey don't play dat. </Homey D.Clown>

[Alpha Strike]

Me: I'll be in touch sir. It's been a pleasure speaking with you tonight

*click*


Pants on fire, Mr Liar Liar.

To be fair, you also lied during the phone call.

[Rapscallion]

To be fair, you also lied during the phone call.

Beg pardon? In what way?

I could see offering potential reasons to the customer for the events, but where did the OP actually lie?

Rapscallion

[thehuckster]

Beg pardon? In what way?

I could see offering potential reasons to the customer for the events, but where did the OP actually lie?

Rapscallion

Alpha Strike underlined where the OP lied.

Of course, one could convey that to be sarcasm, rather than blatant lying.

[Rapscallion]

Ah, gotcha.

Actually, when I was a member here instead of the owner, I did take pleasure in a way in some of the absolute idiots when I was talking to them, knowing I'd have a good tale to tell when I got home. Made it rather enjoyable at times.

Rapscallion

[thehuckster]

Yeah, same here. I usually didn't let the SC's get to me just because it was something I could talk about after my day's over, sometimes to get a good chuckle over their irrationality.

[jjc927]

So this idiot just gives his credit card number out without intention of buying something? Reeeeal smart.

[MrSunshineState]

To be fair, you also lied during the phone call.

Does it count as a lie if I had my fingers crossed? Well, one set of fingers crossed and the middle finger on the other hand pointed at my monitor.

[LillFilly]

Blargale-Wa?

Yes, denial ALWAYS negates an particular experience (or credit charge) from ever having happened.

"I mean, it happened, but it hasn't HAPPENED-HAPPENED yet!"
"It has happened-happend will be happening has already happened happened!"
(Guess the -near- quotes anyone?)

[Blade_Raver]

After reading the OP... The idiot SC just made my faith in humanity break out it's pick axe and dig deeper.

[NateTheChops]

What exactly was the plan if he did succeed in getting a refund? Was he just not planning to go to New York, or did he have it worked out in his demented pile of gray matter that somehow he would be getting "extra" if he convinced you he was right?

It's filling up your soda at the fountain, pouring it out, and filling it up again so you can tell people "I got two sodas but I only paid for one. Booya."