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Can anyone figure this out?? (plus bonus)
As you may know, I work at a combination Taco Bell and Pizza Hut Express. The Pizza Hut side only sells personal sized (6") pizzas in cheese, supreme or pepperoni and single orders of 3 breadsticks. This fact is quite obviosly portrayed on a rather large panel of the menu board complete with 8"x8" pictures and prices of all 4 menu items (seperate and in meals).
We have a large pizza oven that cooks the items in 6-9 minutes. After they cook, everything is cut, boxed, timed and put in a heated cabinet for no more than 30 minutes. After that, they are frozen and donated to charity. We try our best to keep the cabinet full at all times, but that isn't always possible. Example, if I sold all the breadsticks in the cabinet within 2 minutes. If the next customer wants breadsticks, I will inform them of the 7 or so minute wait and see if they would like to wait or order something else. Most customers understand this. Others get sucky about it.
We are allowed to do custom pizzas (cheese with onions, supreme minus mushrooms, pepperoni plus sausage, etc.) but it is automatically a 10 or so minute wait because we normally have pre-topped pizzas made so we just have to cook them. With a custom pizza, we have to get the blank dough and make it, cook it, etc. It adds steps to the process. Most people know there will be a wait and agree to wait the 10 minutes. The others get very upset and turn all SC on us.
Here's the thing I just can't understand: They get upset because they think they shouldn't have to wait at all. They argue that we should have it ready. Wtf? It's not on the menu, you never called ahard to inform us of your custom order and we don't have heat vision to zap the pizza done after we use our minds to construct the pizza at hyper speed. A few I remember:
"I'll have an extra cheese pizza. WHAT? How could you not have it ready?!!!"
"I want sausage on that cheese pizza. It's not ready???"
"cheese with no sauce. What?!!!"
" pepperoni extra sauce. JUST THROW SOME (ice cold) sauce on!!!!"
"no sausage. Just pick it off for me!!"
"light sauce. WHAT DO YOU MEAN I HAVE TO WAIT???!!!"
I mean, really. What goes on in their heads? Do they think we get pre cooked bread, preheated sauce and premelted cheese and we just assemble it? Or maybe they think we have a food materializer that we jacked from the scientists at the Pentagon. Or perhaps we just dig through scalding cheese, hot toppings and crispy bread to dig out the offending substance for them? A custom pizza from any other pizza joint would take 3x as long, so why is 10 minutes suddenly a lifetime???
My brain hurts
Bonus From Today
One idiot customer spilled his/her pop all over this chair and the floor, then decided to not tell anyone or make any effort to clean it up. Later, a woman wound up sitting in it and was reasonably upset. I drew the short straw and went to clean it up when another customer struck up a conversation.
C: What a mess...
Me: Yeah, it is.
C: Some people, huh? How hard is it to clean up after yourself?!
Me: Or at least tell someone.
C: Yeah. This lady sat in it!
Me: Yes, my boss and coworker told me. Poor lady.
C: Her pants are soaked!
Me: That can't be fun.
C: You should go apologise to her!
Me: Huh?
C: She's very pissed off!
Me: Yeah, I'd be upset too.
C: She has brown pants on and is over there.
Me: ....ok.
C: Apologise to her.
Ok, Boss and CW already apologised for the incident. Boss because he in the manager and CW because she didn't notice the spill while doing her rounds. Why should I apologise? I didn't spill the pop, I was in back and had no way of seeing the spill and I didn't make her sit in that chair without looking down first. "Hey there mam, I'm sorry you sat in pop but it's ok now because I mopped it up"?
C: You're customer service. Serve the customer.
Me: .....
C: Make her happy!
I can't give her free food or drinks, I don't have a spare set of bottoms nor a washing machine. Somehow, I doubt I could do anything Boss and CW didn't already do. Also, I never saw a brown pant wearing woman. So, I finished and went back to work.
We have a large pizza oven that cooks the items in 6-9 minutes. After they cook, everything is cut, boxed, timed and put in a heated cabinet for no more than 30 minutes. After that, they are frozen and donated to charity. We try our best to keep the cabinet full at all times, but that isn't always possible. Example, if I sold all the breadsticks in the cabinet within 2 minutes. If the next customer wants breadsticks, I will inform them of the 7 or so minute wait and see if they would like to wait or order something else. Most customers understand this. Others get sucky about it.
We are allowed to do custom pizzas (cheese with onions, supreme minus mushrooms, pepperoni plus sausage, etc.) but it is automatically a 10 or so minute wait because we normally have pre-topped pizzas made so we just have to cook them. With a custom pizza, we have to get the blank dough and make it, cook it, etc. It adds steps to the process. Most people know there will be a wait and agree to wait the 10 minutes. The others get very upset and turn all SC on us.
Here's the thing I just can't understand: They get upset because they think they shouldn't have to wait at all. They argue that we should have it ready. Wtf? It's not on the menu, you never called ahard to inform us of your custom order and we don't have heat vision to zap the pizza done after we use our minds to construct the pizza at hyper speed. A few I remember:
"I'll have an extra cheese pizza. WHAT? How could you not have it ready?!!!"
"I want sausage on that cheese pizza. It's not ready???"
"cheese with no sauce. What?!!!"
" pepperoni extra sauce. JUST THROW SOME (ice cold) sauce on!!!!"
"no sausage. Just pick it off for me!!"
"light sauce. WHAT DO YOU MEAN I HAVE TO WAIT???!!!"
I mean, really. What goes on in their heads? Do they think we get pre cooked bread, preheated sauce and premelted cheese and we just assemble it? Or maybe they think we have a food materializer that we jacked from the scientists at the Pentagon. Or perhaps we just dig through scalding cheese, hot toppings and crispy bread to dig out the offending substance for them? A custom pizza from any other pizza joint would take 3x as long, so why is 10 minutes suddenly a lifetime???
My brain hurts
Bonus From Today
One idiot customer spilled his/her pop all over this chair and the floor, then decided to not tell anyone or make any effort to clean it up. Later, a woman wound up sitting in it and was reasonably upset. I drew the short straw and went to clean it up when another customer struck up a conversation.
C: What a mess...
Me: Yeah, it is.
C: Some people, huh? How hard is it to clean up after yourself?!
Me: Or at least tell someone.
C: Yeah. This lady sat in it!
Me: Yes, my boss and coworker told me. Poor lady.
C: Her pants are soaked!
Me: That can't be fun.
C: You should go apologise to her!
Me: Huh?
C: She's very pissed off!
Me: Yeah, I'd be upset too.
C: She has brown pants on and is over there.
Me: ....ok.
C: Apologise to her.
Ok, Boss and CW already apologised for the incident. Boss because he in the manager and CW because she didn't notice the spill while doing her rounds. Why should I apologise? I didn't spill the pop, I was in back and had no way of seeing the spill and I didn't make her sit in that chair without looking down first. "Hey there mam, I'm sorry you sat in pop but it's ok now because I mopped it up"?
C: You're customer service. Serve the customer.
Me: .....
C: Make her happy!
I can't give her free food or drinks, I don't have a spare set of bottoms nor a washing machine. Somehow, I doubt I could do anything Boss and CW didn't already do. Also, I never saw a brown pant wearing woman. So, I finished and went back to work.
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