"she was laughing with the cleaning ladies!"

[depechemodefan]

I figured this twat-waffle was going to complain. Sometimes I'm wrong, when the person I figure will complains doesn't, but this fucking bitch did.

Backstory, we have a cleaning crew and they speak primarily Spanish. In fact, I only heard one of them speak English and her English is terrible.

Monday I'm sitting at a service desk when 4 of the cleaning ladies come up to me asking for help for her kid's MLK jr. project. I was going to send her up to the kids room for books but she wanted a copy of and article from the newspaper about MLK jr. She didn't have a preferrence what, so I decided to get the film for his death. I tried to remember "Pride (in the name of love)" but decided to google his date of birth.

At this time, with me at the computer and the cleaners around me, a woman comes up. I tell her I will be with her in a moment. After 30 seconds, the woman walked away.

I find the date of death, then fill out the online form to request for the newspaper (which is on another floor) and tell the women that it will take 20 min.

Today my super wants to talk to me. She said that she knew on Mon. the cleaning ladies came up to me with a question about MLK and a woman said she came up and I was with the cleaning women, laughing, sitting around a computer and I didn't help her.

I told the super what happened. Super mentioned that it doesn't matter if the cleaning ladies were on break or not, but they were customers and they had a question and I was helping them. I did acknowledge the woman. So the super knows what to do.

So it seems like I'm not in trouble but I was told months ago if I had another complaint about me then I would be sent home for the day.

Unfortunately super told me this 10 min. to opening, so while I'm out a service point, typing this up, she comes up and asks me how I'm doing. Hopefully she doesn't say anythign about me typing while we are open, since I was also told before not to be on this site when I'm at a service desk. *sigh*

[depechemodefan]

Oh sorry, forgot to mention something important:

she said she came up and I was with the cleaning women, speaking Spanish, laughing, sitting around a computer and I didn't help her.

I don't know if she was offended that we were speaking Spanish or just wanted to differentiate me/us from the other librarians...you know, instead of getting my name or saying "the librarian with glasses and was brunet."

Also, woman thought that I shouldn't been helping them if they were on break.

[EricKei]

Also, woman thought that I shouldn't been helping them if they were on break.

I have found that many people...er, humans...no that's not the right word...Cursetomers think that workers should and must ALWAYS be given last priority, no matter what -- even if they're on break/off the clock, during which time they are technically just as much a customer as anybody else.