Fax comes in from a motor club, customer in need of service. I have a make, model, color and location. So far so good. Then I realize this call is going to be headache-central, under "tow destination" the customer requested "Closest place that can get a tire installed immediately" That's going to be a problem for 2 reasons, first, he broke down out on the interstate at mile marker "BFE" if you get my drift, and second, it's a quarter past 9 in the evening, there is NOBODY open at that hour that can do any kind of auto repair. Well, thinking happy thoughts I call the number and put on my best customer-service voice.
-Hi, this is Argabarga from Friendly Neighborhood Towing, I understand you have a vehicle in need of a tow?
-Well, yeah, I need ya'll ta' tow to the closest place that can get me a tire tonight.
-Well sir, there's nobody out where you are who is open right now. You'd probably have to be towed to at least the next town where there's a place called Rich's garage, they might be able to help you in the morning, if not, you can go to the next exit down where Regional Tire is, I know they sell tires, I've dropped people off there before
-What about you guys? Can I get a tire from you?
-I know we sell them, but you'd have to talk to our service department in the morning and see if they can set you up with something, they went home at 5:30.
-No, I mean tonight
-Unfortunately, no.
-I don't need a new tire, just bring me something you got that's used
-Sir, I have no way of doing that for you tonight, the best I can do is tow you off the road to someplace safer than the side of the freeway where they can help you in the morning.
-Gawd! You all are just as bad as that dumb-ass woman from the motor club! She didn't get it either! I don't WANNA tow unless it's someplace where they can get me a tire tonight! I don't wanna wait until morning Understand? I'm not from around here! And I don't wanna stay here tonight! You understand?! I just need a tire!
-There's no way I can get you one tonight sir
-You can bring me one lousy tire?!
-No sir, I do not have access to tires or a means to install them on a rim and bring them to you.
-How about one of your buddies?! They got any tires? Most guys who drive wreckers have friends who got junk cars lyin' around! Call one of them and see if they'll sell me one!
-I don't know anyone who does that sir
-You don't know anyone who has a used tire?! I just need one!
- No sir, I do not, as I've stated before the closest places I can think of that will be able to help are Rich's garage which is at the next exit East from where you are, and if they don't have any, then I'd try Regional Tire Company at the next exit.
-But they ain't open now, are they?!
-I don't imagine so
-Well that aint' gonna help now is it?! Don't you understand? I don't wanna stay in this town tonight! I'm from out of state, and I just want a tire so I can get on my way!
-Sir, I understand exactly what you're saying, but, I have no way to get you one tonight, and neither does anyone else in this area until the morning. Now, the closest two locations that I know of that can get you a tire are either 1 or 2 exits from where you are right now, and I can have a truck to you in about 30 minutes (and I can HEAR the 18 wheelers whizzing by this guy, he's probably pacing up and down the shoulder in the dark, not the safest place to be even IF you have your reflective vest on like I usually do) and we can at least get you to a safer place than where it sounds like you are now.
-But that won't help me! I need a tire now! And you're sayin' you can't just go down to your junkyard and get a tire?!
-I don't have a junkyard sir
-What?! You can't just take a tire off one of the wrecks you got? I know you got at least one wrecked car there! Guys who drive tow trucks always have wrecked cars around!
- I do, and I'm not allowed to remove anything from them, so there's no way I can do that either.
-FINE! So this place at the next exit, they open?
-Probably not until the morning
-How about a junkyard? THEY GOT ONE AT THAT TOWN?!
-Not that I know of
-FINE! Just send the guy out! *CLICK*
So I did, and as soon as my driver left the station, the redneck's motor club called back to tell us he canceled the call. Wonder if he ever did get his tire? Oh well, if anyone sees a 99' Dodge Caravan, silver in color, rolling down the road and shooting sparks from a bare metal rim, you can tell the driver "thanks for nothing" for us.
-Hi, this is Argabarga from Friendly Neighborhood Towing, I understand you have a vehicle in need of a tow?
-Well, yeah, I need ya'll ta' tow to the closest place that can get me a tire tonight.
-Well sir, there's nobody out where you are who is open right now. You'd probably have to be towed to at least the next town where there's a place called Rich's garage, they might be able to help you in the morning, if not, you can go to the next exit down where Regional Tire is, I know they sell tires, I've dropped people off there before
-What about you guys? Can I get a tire from you?
-I know we sell them, but you'd have to talk to our service department in the morning and see if they can set you up with something, they went home at 5:30.
-No, I mean tonight
-Unfortunately, no.
-I don't need a new tire, just bring me something you got that's used
-Sir, I have no way of doing that for you tonight, the best I can do is tow you off the road to someplace safer than the side of the freeway where they can help you in the morning.
-Gawd! You all are just as bad as that dumb-ass woman from the motor club! She didn't get it either! I don't WANNA tow unless it's someplace where they can get me a tire tonight! I don't wanna wait until morning Understand? I'm not from around here! And I don't wanna stay here tonight! You understand?! I just need a tire!
-There's no way I can get you one tonight sir
-You can bring me one lousy tire?!
-No sir, I do not have access to tires or a means to install them on a rim and bring them to you.
-How about one of your buddies?! They got any tires? Most guys who drive wreckers have friends who got junk cars lyin' around! Call one of them and see if they'll sell me one!
-I don't know anyone who does that sir
-You don't know anyone who has a used tire?! I just need one!
- No sir, I do not, as I've stated before the closest places I can think of that will be able to help are Rich's garage which is at the next exit East from where you are, and if they don't have any, then I'd try Regional Tire Company at the next exit.
-But they ain't open now, are they?!
-I don't imagine so
-Well that aint' gonna help now is it?! Don't you understand? I don't wanna stay in this town tonight! I'm from out of state, and I just want a tire so I can get on my way!
-Sir, I understand exactly what you're saying, but, I have no way to get you one tonight, and neither does anyone else in this area until the morning. Now, the closest two locations that I know of that can get you a tire are either 1 or 2 exits from where you are right now, and I can have a truck to you in about 30 minutes (and I can HEAR the 18 wheelers whizzing by this guy, he's probably pacing up and down the shoulder in the dark, not the safest place to be even IF you have your reflective vest on like I usually do) and we can at least get you to a safer place than where it sounds like you are now.
-But that won't help me! I need a tire now! And you're sayin' you can't just go down to your junkyard and get a tire?!
-I don't have a junkyard sir
-What?! You can't just take a tire off one of the wrecks you got? I know you got at least one wrecked car there! Guys who drive tow trucks always have wrecked cars around!
- I do, and I'm not allowed to remove anything from them, so there's no way I can do that either.
-FINE! So this place at the next exit, they open?
-Probably not until the morning
-How about a junkyard? THEY GOT ONE AT THAT TOWN?!
-Not that I know of
-FINE! Just send the guy out! *CLICK*
So I did, and as soon as my driver left the station, the redneck's motor club called back to tell us he canceled the call. Wonder if he ever did get his tire? Oh well, if anyone sees a 99' Dodge Caravan, silver in color, rolling down the road and shooting sparks from a bare metal rim, you can tell the driver "thanks for nothing" for us.
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