We're not the old owners

[Comechatcha]

So it's the first week of my new job, and so far I'm liking it. I work nights at a hotel, and don't see guests very often except when they crawl down in the morning for coffee or check in late at night. While some have gotten huffy when I'm slow, being new to this equipment, most have been very understanding and polite. And then there was this guy.

Guest comes in to first complain that we no longer have eggs and waffles, like the old owners* had as part of their breakfast. Valid complaint. What made it a suck was when after learning we're under new management and don't have those anymore, continuing to go on about it while leaning close and smirking. It took him a good five minutes to get it through his head that wasting my time wasn't going to make the eggs and waffles appear.

Same guy later that night (next shift for me, oh the joy of working nights) came down saying that he didn't have his phone charger and that we should give him one of the ones he 'knew' we had in the lost and found drawer because they'd had them just a little while ago, when, you guessed it, the old owners had the place. Even after I said that we not only could not give away things in the lost and found, but also didn't have anything in the drawer he was insisting the chargers were in, he kept going on about it. I showed him the drawer. It's contents were all summed up as a piece of bubble wrap. And if there'd been anything there when the old owners had left, it would have been still there because they weren't permitted to take hotel property when they left as part of the suit.

[EricKei]

And if there'd been anything there when the old owners had left, it would have been still there because they weren't permitted to take hotel property when they left as part of the suit.

In theory, yeah. They could very well have "arranged" to make anything worth taking disappear before they cleared out, tho. It sounds like they did not exactly leave on the best of terms >_>

[Salesmonkey]

I tell all my friends and relatives that if they lose their phone charger it's easy to go to a hotel and ask nicely if the hotel has any abandoned chargers that fit their phone.

Emphasis on nicely. Your guy was a doofus. I mean, who's going to go aboveboard for somebody who is mean to them?

[BroSCFischer]

So it's the first week of my new job, and so far I'm liking it. I work nights at a hotel, and don't see guests very often except when they crawl down in the morning for coffee or check in late at night.

to the wonderful world of Night Auditing, wherein the weird and wild of the hotel industry are common place.

SC

[Comechatcha]

I tell all my friends and relatives that if they lose their phone charger it's easy to go to a hotel and ask nicely if the hotel has any abandoned chargers that fit their phone.

Emphasis on nicely. Your guy was a doofus. I mean, who's going to go aboveboard for somebody who is mean to them?

Exactly. And honestly, my charger would have fit his phone, but I'm not letting a jackass use it.

In theory, yeah. They could very well have "arranged" to make anything worth taking disappear before they cleared out, tho. It sounds like they did not exactly leave on the best of terms >_>

They sure left all the paperwork, that's for sure. And about five giant bottles of mouthwash which is... I don't even know. The bank took the hotel, and hired my managers to get it on its feet so they can sell it to make back their investment.

to the wonderful world of Night Auditing, wherein the weird and wild of the hotel industry are common place.

SC

Thanks! It's kind of fun, weird moments aside. Our computer does most of the accounting, so I'm pretty much a babysitter once I've checked the 'clean' rooms. (Which isn't actually on my list of duties yet, but the new housekeepers are bad at reporting room statuses correctly. Hopefully they'll get better.)

[Caractacus_Potts]

When my neighbors were foreclosed they took everything and I mean everything. They uninstalled ceiling fixtures and they took light switch cover plates, electrical outlets, etc.

[PepperElf]

I tell all my friends and relatives that if they lose their phone charger it's easy to go to a hotel and ask nicely if the hotel has any abandoned chargers that fit their phone.

Emphasis on nicely. Your guy was a doofus. I mean, who's going to go aboveboard for somebody who is mean to them?

I never thought about that myself. I usually buy a new one because it's my own fault if I lose the one I have.

Although when I was in Japan I had an emergency charger that used batteries, and once I used a charging kiosk (had to pay for the time though).


but yes, if you're expecting them to do favors for you ... that man had no idea how to do it right.

[Evandril]

. Even after I said that we not only could not give away things in the lost and found, but also didn't have anything in the drawer he was insisting the chargers were in, he kept going on about it. I showed him the drawer. It's contents were all summed up as a piece of bubble wrap.

Did you offer him the bubble wrap? (Yeah, I'm going to be in trouble when I go looking for a 'real' job after the military....my snarkiness is far too well developed!)

[Comechatcha]

Did you offer him the bubble wrap? (Yeah, I'm going to be in trouble when I go looking for a 'real' job after the military....my snarkiness is far too well developed!)

Of course not. Bubblewrap is too good to waste on sucky customers. It's stress relief.

[HotelMinion]

Exactly. And honestly, my charger would have fit his phone, but I'm not letting a jackass use it

People are already jackasses for forgetting their charger! I get demanded for chargers wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy too often. How hard is it to forget something that is four feet long. It's not motherfreakin rocket science. Rawr!

Ok Im ok now. LOL

[EricKei]

People are already jackasses for forgetting their charger!

Besides, you can always respond with "Wait, you lost your charge, and you want me to lend you mine, thus allowing it out of my sight...When you don't exactly have a solid history of keeping track of the things..."