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Ok guys not the best of situations...but mid day yesterday 2 of my venues call up and say opps we didnt realise it was going to be this busy we want someone in just to keep an eye on the joint. Now one i couldent get anyone free for so they were so out of luck, but for my main gig i went in myself for what was a 7pm start for just a few hours....
Now it isnt the busiest it has been there but it isnt exactly a quiet night, all is well from from 7pm till around half 9 when the 2 managers of the place announce they are going for a night out (they live in and on call 24/7) so they leave a fairly young but competant bar supervisor in charge (girl) and 2 lads on as wage slaves, and me to keep an eye on them all.....so no 3 hour shift as hinted at.
around 10.45 one of the lads is glass collecting and as hes at a table with around 9 people on it one lad is being an ass and playing the drums on the table like they are bongos (if thats spelt correct). He gives a warning to pack it in or they would have to leave, cue 30 seconds later when he starts up again. The bar lad shouts ok out...to which i come over and ask whats going on, told what is happening and tell the lad ok you need to be leaving now bud. At fist he trys promising he will listen and to give him a chance..a few times...to which he is told he has had the chance and blew it, time to leave. After about a minute of half arsed argueing he realises he has to leave. He gets up and starts making his way out, whilst he wals past the bar lad he gives a playfull slap on the face, i was a pace or so behind him and immediatly go to lock him up, but the bar guy slaps him right back but several times harder.......cue a peaceful walk out turning into a swan neck and dragging backwards as the guy trys to dive for the bar lad.
At this point 4 of the lads from the table jump to their feet to shout the odds and try back up their mate, the girl supervisor is on scene and calms them down a bit as i was about to drop their mate on the floor to try meet the oncoming threat of the 4, things are calm for the moment, i talk to the lad i have grips with he agrees he is in the wrong but bar guy over reacted, which i agreed with so i let go of the hold i had on him and we are back to a peaceful walk out with my arm round him.....a few seconds later im at the door opening it for me and the lad leaving when the bar guy is there saying something which i didnt catch, but cue one of the other guys at the table running and swinging for him. At this point the guy im escorting out starts pushing to try get back in and i am holding him steady at the door stuck between dealing with the guy in hand and with the new threat to staff. At this point the supervisor runs up behind the one swinging for the bar lad and grabs his collar and drags him back, choking him a bit and almost putting him on his ass. At this point bar lad escapes to another section of bar, lad being chocked by supervisor realises hes being tackled by a girl and surrenders. I take original lad outside and explain nicely dont try coming back in we have everything on cctv and if he does anything but leave the area police will be called. He gives the fair enuff no hard feelings and walks away.
I go back in and everything is calm as if nothing had happened, the whole group is back on table gossiping like the whole thing was a bad dream or summink, i give a stern look at the guy who tryed swinging at the bar lad and he gets up and says yeah no bother i shouldent have done that, i will go now. I tell him too right he was out of order, he has to go but he can finish his half a pint he had in his mitt if he was quick. Some of the guys at the table tryed argueing he did nothing wrong, we are all just enjoying a quiet drink blah blah. Supervisor come over and said that whole thing was unacceptable but we would let them all stay to finish their drinks if they didnt try argue (including the one i was taking out) They tryed argueing that they had done nothing wrong and that we were in the wrong by the way we were treating them blah blah. Arguement was ended by me stating loudly they they had been told they could stay to finish their drinks as long as there wasent a problem, do you have a problem. After a few rounds of this they agreed no problem sat down and stayed another 15 mins muttering about the staff etc then left with some of them apologising for the incident etc.
Now bar lad, i have learnt from having a quiet pint with the supervisor after shift (i bought for her help) lost his last job as a bar manager for being violent towards customers, and shes begged me to play his part as low as i could in incident log. I also explained to her whilst i was gratefull for her help which stopped me from having to try restrain 2 peeps and drag them out at the same time, that situation is exactly why there should be 2 people on at all times to which she agreed and asked why there wasent 2 in...to which i said the owners are too tight to pay for two, they feel security is expensive and as the license says they only need security when live music is on they try to scimp whereever they can
Aparantly shes having a word with management today about the whole situation and having a copy of the cctv burned to disk for reviewing.
Now it isnt the busiest it has been there but it isnt exactly a quiet night, all is well from from 7pm till around half 9 when the 2 managers of the place announce they are going for a night out (they live in and on call 24/7) so they leave a fairly young but competant bar supervisor in charge (girl) and 2 lads on as wage slaves, and me to keep an eye on them all.....so no 3 hour shift as hinted at.
around 10.45 one of the lads is glass collecting and as hes at a table with around 9 people on it one lad is being an ass and playing the drums on the table like they are bongos (if thats spelt correct). He gives a warning to pack it in or they would have to leave, cue 30 seconds later when he starts up again. The bar lad shouts ok out...to which i come over and ask whats going on, told what is happening and tell the lad ok you need to be leaving now bud. At fist he trys promising he will listen and to give him a chance..a few times...to which he is told he has had the chance and blew it, time to leave. After about a minute of half arsed argueing he realises he has to leave. He gets up and starts making his way out, whilst he wals past the bar lad he gives a playfull slap on the face, i was a pace or so behind him and immediatly go to lock him up, but the bar guy slaps him right back but several times harder.......cue a peaceful walk out turning into a swan neck and dragging backwards as the guy trys to dive for the bar lad.
At this point 4 of the lads from the table jump to their feet to shout the odds and try back up their mate, the girl supervisor is on scene and calms them down a bit as i was about to drop their mate on the floor to try meet the oncoming threat of the 4, things are calm for the moment, i talk to the lad i have grips with he agrees he is in the wrong but bar guy over reacted, which i agreed with so i let go of the hold i had on him and we are back to a peaceful walk out with my arm round him.....a few seconds later im at the door opening it for me and the lad leaving when the bar guy is there saying something which i didnt catch, but cue one of the other guys at the table running and swinging for him. At this point the guy im escorting out starts pushing to try get back in and i am holding him steady at the door stuck between dealing with the guy in hand and with the new threat to staff. At this point the supervisor runs up behind the one swinging for the bar lad and grabs his collar and drags him back, choking him a bit and almost putting him on his ass. At this point bar lad escapes to another section of bar, lad being chocked by supervisor realises hes being tackled by a girl and surrenders. I take original lad outside and explain nicely dont try coming back in we have everything on cctv and if he does anything but leave the area police will be called. He gives the fair enuff no hard feelings and walks away.
I go back in and everything is calm as if nothing had happened, the whole group is back on table gossiping like the whole thing was a bad dream or summink, i give a stern look at the guy who tryed swinging at the bar lad and he gets up and says yeah no bother i shouldent have done that, i will go now. I tell him too right he was out of order, he has to go but he can finish his half a pint he had in his mitt if he was quick. Some of the guys at the table tryed argueing he did nothing wrong, we are all just enjoying a quiet drink blah blah. Supervisor come over and said that whole thing was unacceptable but we would let them all stay to finish their drinks if they didnt try argue (including the one i was taking out) They tryed argueing that they had done nothing wrong and that we were in the wrong by the way we were treating them blah blah. Arguement was ended by me stating loudly they they had been told they could stay to finish their drinks as long as there wasent a problem, do you have a problem. After a few rounds of this they agreed no problem sat down and stayed another 15 mins muttering about the staff etc then left with some of them apologising for the incident etc.
Now bar lad, i have learnt from having a quiet pint with the supervisor after shift (i bought for her help) lost his last job as a bar manager for being violent towards customers, and shes begged me to play his part as low as i could in incident log. I also explained to her whilst i was gratefull for her help which stopped me from having to try restrain 2 peeps and drag them out at the same time, that situation is exactly why there should be 2 people on at all times to which she agreed and asked why there wasent 2 in...to which i said the owners are too tight to pay for two, they feel security is expensive and as the license says they only need security when live music is on they try to scimp whereever they can
Aparantly shes having a word with management today about the whole situation and having a copy of the cctv burned to disk for reviewing.
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