iHateyou (with bonus suck!)

[CrazedClerkthe2nd]

Customer service is NOT my primary job anymore and a couple of days ago I got a stern reminder of why I like it that way. Let the suck begin...

iHateyou

Lady comes in with her daughter. She's bought a $25 itunes gift card but apparently, in the act of scratching off the silver stuff, has scratched too hard...

SC: I want a refund on this card, I can't read the code.
Me: I don't think we can do refunds on these.
SC: Well I think you'd better find out.
(I call over manager L and explain the situation)
L: CC is right ma'am, we can't do a refund on these cards.
SC: WHAT??? That's bullshit. My daughter just wants to use the $25 that's on the card. This shouldn't be so difficult.
L: It's not ma'am, but we can't do a refund on the card.
SC: Look, I work customer service and deal with people all day, I WANT MY $25. I don't care how you give it to me. Cash, another card, whatever, but I am not leaving without my money.
L: These cards can be tricky sometimes. I can see if I can retrieve the number for you, but if I can't, there's NOTHING I can do. You'd have to call Apple for help.
SC: I didn't buy it from Apple, I bought it from you.
L: Yes, but --
SC: I don't care, just find a way to get me my money.

So L managed to decode the iTunes card (even though the strip was scratched badly, you could still make out the numbers with a little effort) and send her on her way. I hope we never hear from her again.

That sound you hear is blood vessels popping...

My CW was talking to a lady when this guy came in with a kid. Sometimes video game issues require a bit of explanation so it took a few minutes for the conversation to end. When it finally did, this unfolded...

SC: I was wondering how long you were going to ignore me.
CW:
SC: Nevermind, I just need a copy of the new Madden.
(CW proceeds to pull game)
SC: (to no one in particular) I'm amazed how rude people are at this store. I hate coming here. I can't believe I got dragged down here tonight.
CW: That will be $XX.XX
SC: Credit please.
(nothing happens)
SC: CREDIT PLEASE!
CW: You have to press the credit button, sir.
SC: *Gives CW a death glare, proceeds to finish transaction*
SC: (as he's leaving) I am so sick and tired of dealing with these fucking games. This is going to be the last one you get for a long time!

I don't care who you are...

About a week ago this kid who was about 14 or so came in with his mom and was trading in some games. I am going through them and when I get to the case for Battlefield: Bad Company 2, I open it and out pops a disc for something like "Hot Horny Booty Babes #27"

Mom: *glares at kid*

The expression on the kids face is one of the funniest things I've ever seen. He was total jaw dropped, deer in the headlights, "holy shit!". They finished out the transaction without saying another word to one another.

THAT must have been an awkward ride home!

[Lachrymose]

Well, how much did he get for it?

[dalesys]

Well, how much did he get for it?

From the store? Or from his mother?

[fireheart]

I don't care who you are...

About a week ago this kid who was about 14 or so came in with his mom and was trading in some games. I am going through them and when I get to the case for Battlefield: Bad Company 2, I open it and out pops a disc for something like "Hot Horny Booty Babes #27"

Mom: *glares at kid*

The expression on the kids face is one of the funniest things I've ever seen. He was total jaw dropped, deer in the headlights, "holy shit!". They finished out the transaction without saying another word to one another.

THAT must have been an awkward ride home!

Thankfully the yoghurt hit my desk and not the monitor but still

[DeltaSierra]

I don't care who you are...

About a week ago this kid who was about 14 or so came in with his mom and was trading in some games. I am going through them and when I get to the case for Battlefield: Bad Company 2, I open it and out pops a disc for something like "Hot Horny Booty Babes #27"

Mom: *glares at kid*

The expression on the kids face is one of the funniest things I've ever seen. He was total jaw dropped, deer in the headlights, "holy shit!". They finished out the transaction without saying another word to one another.

THAT must have been an awkward ride home!

Oh to have been a fly on the wall when they got back home!!!

[starsinthesky]

If I were the mom there would have been no transaction. I would have left with the games on the counter, and tell you that you can have them,. That kid wouldn't know what a video game was after that if it came and bit him the butt.

[Canarr]

If I were the mom there would have been no transaction. I would have left with the games on the counter, and tell you that you can have them,. That kid wouldn't know what a video game was after that if it came and bit him the butt.

Seriously? That kind of punishment for looking at porn?

[RealUnimportant]

SC: Look, I work customer service and deal with people all day

Anyone who uses this line when being sucky needs to be shot. If you deal with people all day, you should be able to recognise when you're asking the impossible.

[Mr Hero]

I don't care who you are...

About a week ago this kid who was about 14 or so came in with his mom and was trading in some games. I am going through them and when I get to the case for Battlefield: Bad Company 2, I open it and out pops a disc for something like "Hot Horny Booty Babes #27"

Mom: *glares at kid*

The expression on the kids face is one of the funniest things I've ever seen. He was total jaw dropped, deer in the headlights, "holy shit!". They finished out the transaction without saying another word to one another.

THAT must have been an awkward ride home!

I'm guessing these discs were for the Wii?

[Dave1982]

SC: I didn't buy it from Apple, I bought it from you.

Oooooohhhhh GOD I hate that. Hate hate hate HATE that. Hate it.

Exactly, you BOUGHT it from us, but APPLE made it, so you need to speak with them.

[Kaibutsu]

Seriously? That kind of punishment for looking at porn?

At 14? Yup. Were that to happen to a more... sensitive cashier... she may have been reported for allowing her child access to pornography.

Mind you, when I was 14, I watched porn but I was damned sure to set everything back where it was - to avoid such a situation.

Some lessons need to be learned hard - and I'm sure this will be one he doesn't forget any time soon.

[CrazedClerkthe2nd]

Anyone who uses this line when being sucky needs to be shot. If you deal with people all day, you should be able to recognise when you're asking the impossible.

Myself and my CWs all said the exact same thing after she left.

[slavetotheman]

Oooooohhhhh GOD I hate that. Hate hate hate HATE that. Hate it.

Exactly, you BOUGHT it from us, but APPLE made it, so you need to speak with them.

True, but at the same time, if a product is giving me problems, I'm going to take it back to the store for an exchange. In some cases (usually electronics), it will state explicitly on the packaging or somewhere with the materials that I should not go back to the retailer but call the manufacturer at <number>.

Having said this:
- I wouldn't be so stupid as to scratch the code off a gift card.
- Even if I did, I would calmly explain the situation and ask the retailer nicely if there's anything they can do to help.
- When they say I'll have to call Apple for support, I'd thank them for their time and not be an assclown about it.

Going to the store is not wholly unreasonable as a first step in seeking redress. And if there is none to be had, well, lady, your girl just spent $25 in tuition in the school of life. And failed.

[Mytical]

True, but at the same time, if a product is giving me problems, I'm going to take it back to the store for an exchange. In some cases (usually electronics), it will state explicitly on the packaging or somewhere with the materials that I should not go back to the retailer but call the manufacturer at <number>.

Having said this:
- I wouldn't be so stupid as to scratch the code off a gift card.
- Even if I did, I would calmly explain the situation and ask the retailer nicely if there's anything they can do to help.
- When they say I'll have to call Apple for support, I'd thank them for their time and not be an assclown about it.

Going to the store is not wholly unreasonable as a first step in seeking redress. And if there is none to be had, well, lady, your girl just spent $25 in tuition in the school of life. And failed.

True, but you are a reasonable human being, and most likely would be polite about it. SC's, however, are the kind that after hitting their head on a wall a dozen times, would insist that the wall move..and that the wall was responsible for them bleeding.

[Salesmonkey]

I think there's something else up with the porn disk. I mean, what kind of kid would FORGET that he'd stashed Booty Babes #27 in the Battlefield case?

There are worse things than the mortified mother, also. One time when my parents were in town and visiting my apartment, Mom found my Playboy magazines. She called my dad over because she liked the cartoons in the back, and they read them in front of me! eww!