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I Have Kids, So I Can Be An Entitled Assmonkey
Today, I was working the drive-thru with Paul. He can be a bit of a jerk at times, but we work well together and make a great team when paired together. Very fast, efficient, and friendly. All the orders took 3 1/2 minutes on average from the time Paul greeted them at the speaker to the time I closed the window and cleared the order which is incredible. I got numerous compliments on my friendliness and our speed. Whenever Paul had to go do something or I had to run somewhere really quick, we told each other and the other person would pick up the slack until I/he returned. At one point, Paul had to run outside to pass out a Pizza Hut order that a customer was waiting on. I was at the window speaking with a customer when another customer drove up to the speaker. I, not wanting to be rude to the customer I was with, continued to hand them their order and was wishing them a good day when the car at the speaker drove off. The car only sat at the speaker for 10 seconds tops, so I assumed the customer either changed their mind or was just driving by and the speaker turned on because they drove too close to the weight sensor. Immediately after that car drove off, another car drove up and I took their order. By the time I finished taking that order, Paul returned and we resumed out duties. I power through the next 4 cars and open the window, greet him, state his total and hold out his drink. He sits there staring at me like I'm a hooker who just walked into church.
SC: I never ordered.
Me: Why not?
SC: Well, I sat at that speaker back there for 20 MINUTES and NO ONE came!
I call bullshit.
Me: Sir, the order in front of you and the order behind you were taken 2 minutes apart. It's physically impossible for you to have sat there that long. Also, I did hear someone at the speaker, but you only sat there 10 seconds, tops, before driving off. Honestly, I thought it was a car driving by it was so quick. I never had time to greet you.
SC: I'll just order here.
Me: Umm...no you won't. I'm not allowed to take orders at the window.
As soon as I finished my sentence, he violently threw his car into park and turned to me.
SC: WELL I'M NOT GETTING BACK IN LINE! YOU WILL TAKE MY ORDER HERE AND YOU WILL GET ME A MANAGER! THIS IS REDICULOUS!
Me: *I note that it is just him and 2 very young children in carseats that can't be any older than 2* How about I just get a manager now.
I close the window, ticked off already, and tell my manager and Paul what happened. Paul calls bullshit as well saying he was only there for a few seconds, but my manager was having a bad day and said to just take his order because she didn't want to talk to him. I open the window, but decided I'm through being nice to this ass and talk as little as possible.
Me: What do you want.
SC: Oh, ummm...I want a party pack(a box of 12 tacos)
Me: Hard or soft.
SC: Umm...hard is fine. I'll make it easier on you guys!
Me: K. What else.
SC: I'll have a large cherry limeaide and a medium fruit punch. That's it.
Me: $xx.xx.
SC: Ok. I'm sorry sweetie. It's just, I have 2 kids and I didn't want to have to go through that line again with 2 hungry kids in the car.
Me: Mmhmm. *takes money and closes window* Ok, I'm not talking to this asshole anymore. Someone else can hand out his food.
Paul: What did he say?
Me: He blamed his kids for his outburst. Apparently, having kids is an excuse for being an asshole. Having kids doesn't give you the right to scream at me!
All: Wow, what a jerk!
A male manager handed out the order and he drove off satisfied while I stewed in silence.
Extra
I had my area stocked and cleaned, my drawer was counted and signed for and I was ready to leave when Mr. Dave called to me and asked if I could help him make a big order real quick. I agreed and sped through the order, bagged and counted the items. However, my count kept coming up one item short. I looked at the screen and realised I needed an order of breadsticks. I looked in the cabinet, nothing. In the oven, nothing. I quickly popped a pan in the oven and handed the lady both of the large bags of food and asked her if she already recieved her breadsticks.
Me: Did you get your breadsticks already?
SC: No.
Me: Ok, well it will be a 7 minute wait for the breadsticks because I just put them in the oven.
SC: Wait, WHAT?
Me: It will be a 7 minute wait for the breadsticks.
SC: How long?!
Me: 7 minutes.
SC: How long?
Me: 7 minutes.
SC: HOW LONG?!
Me: 7.
SC: 7 WHAT?!
Me: 7 minutes.
SC: SHE *points at Lydia* checked before I ordered them and they were there!
Me: Ok, well they aren't there now.
SC: How long is the wait?!
Me: 7 minutes.
SC: After I already waited 15 minutes for my order?!!!!!1111!!
Me: Mam, I have been working at the drive thru all day and literally put on gloves to help make your order only because my manager said he needed my help. I have no idea how long you have been waiting, where the breadsticks went, nor am I to blame for either of these. Now, would you like to wait or would you like a refund?
SC: I'm going to ask my daughter! *stomps off*
I quickly punched out and hopped in line to order food. I was in the middle of ordering when the wicked witch returned and told me she wanted nachos instead. Me, the girl in line, ordering food, purse in hand. I told her I was off duty but it had no effect and she stared at me and repeated her sentence. I sighed heavily and yelled over to Mr. Dave that she wanted nachos instead of breadsticks.
I later found out that she was a huge pain the the arse. She ordered then walked off to her car to dig up money, came back, didn't have enough, took off again, came back, added to the order, took off, came back, changed the order, took off FINALLY paid, then chatted on her phone during the end of the transaction.
SC: I never ordered.
Me: Why not?
SC: Well, I sat at that speaker back there for 20 MINUTES and NO ONE came!
I call bullshit.
Me: Sir, the order in front of you and the order behind you were taken 2 minutes apart. It's physically impossible for you to have sat there that long. Also, I did hear someone at the speaker, but you only sat there 10 seconds, tops, before driving off. Honestly, I thought it was a car driving by it was so quick. I never had time to greet you.
SC: I'll just order here.
Me: Umm...no you won't. I'm not allowed to take orders at the window.
As soon as I finished my sentence, he violently threw his car into park and turned to me.
SC: WELL I'M NOT GETTING BACK IN LINE! YOU WILL TAKE MY ORDER HERE AND YOU WILL GET ME A MANAGER! THIS IS REDICULOUS!
Me: *I note that it is just him and 2 very young children in carseats that can't be any older than 2* How about I just get a manager now.
I close the window, ticked off already, and tell my manager and Paul what happened. Paul calls bullshit as well saying he was only there for a few seconds, but my manager was having a bad day and said to just take his order because she didn't want to talk to him. I open the window, but decided I'm through being nice to this ass and talk as little as possible.
Me: What do you want.
SC: Oh, ummm...I want a party pack(a box of 12 tacos)
Me: Hard or soft.
SC: Umm...hard is fine. I'll make it easier on you guys!
Me: K. What else.
SC: I'll have a large cherry limeaide and a medium fruit punch. That's it.
Me: $xx.xx.
SC: Ok. I'm sorry sweetie. It's just, I have 2 kids and I didn't want to have to go through that line again with 2 hungry kids in the car.
Me: Mmhmm. *takes money and closes window* Ok, I'm not talking to this asshole anymore. Someone else can hand out his food.
Paul: What did he say?
Me: He blamed his kids for his outburst. Apparently, having kids is an excuse for being an asshole. Having kids doesn't give you the right to scream at me!
All: Wow, what a jerk!
A male manager handed out the order and he drove off satisfied while I stewed in silence.
Extra
I had my area stocked and cleaned, my drawer was counted and signed for and I was ready to leave when Mr. Dave called to me and asked if I could help him make a big order real quick. I agreed and sped through the order, bagged and counted the items. However, my count kept coming up one item short. I looked at the screen and realised I needed an order of breadsticks. I looked in the cabinet, nothing. In the oven, nothing. I quickly popped a pan in the oven and handed the lady both of the large bags of food and asked her if she already recieved her breadsticks.
Me: Did you get your breadsticks already?
SC: No.
Me: Ok, well it will be a 7 minute wait for the breadsticks because I just put them in the oven.
SC: Wait, WHAT?
Me: It will be a 7 minute wait for the breadsticks.
SC: How long?!
Me: 7 minutes.
SC: How long?
Me: 7 minutes.
SC: HOW LONG?!
Me: 7.
SC: 7 WHAT?!
Me: 7 minutes.
SC: SHE *points at Lydia* checked before I ordered them and they were there!
Me: Ok, well they aren't there now.
SC: How long is the wait?!
Me: 7 minutes.
SC: After I already waited 15 minutes for my order?!!!!!1111!!
Me: Mam, I have been working at the drive thru all day and literally put on gloves to help make your order only because my manager said he needed my help. I have no idea how long you have been waiting, where the breadsticks went, nor am I to blame for either of these. Now, would you like to wait or would you like a refund?
SC: I'm going to ask my daughter! *stomps off*
I quickly punched out and hopped in line to order food. I was in the middle of ordering when the wicked witch returned and told me she wanted nachos instead. Me, the girl in line, ordering food, purse in hand. I told her I was off duty but it had no effect and she stared at me and repeated her sentence. I sighed heavily and yelled over to Mr. Dave that she wanted nachos instead of breadsticks.
I later found out that she was a huge pain the the arse. She ordered then walked off to her car to dig up money, came back, didn't have enough, took off again, came back, added to the order, took off, came back, changed the order, took off FINALLY paid, then chatted on her phone during the end of the transaction.
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