Not completely sucky, but I need to tell.
BG: So, there's these two ladies that always come in. They either seem super high or super drunk, and sadly, I don't think it's either. And I think their just friends, cause they don't look related. Someone once told me that the smaller lady used to do drugs and now she's just messed up. They're just out-of-it, I guess you can say. The bigger lady once was asking me about our credit cards, and I DID NOT understand a word she said.
Anyways, smaller lady comes up to my register with a return. I'm already annoyed with that because my supervisor is on lunch and I have to call the assisstant manager for approval.
She has a pillow, and starts going on about it's from a loooong time ago. I look at her receipt and it's from October 2010. A year ago!!!
I said, "Um, yeah. Our returns have a 90-day limit."
She was all confused and says she's done it before and used gift cards and such. I said if she didn't have her receipt I could have done that. (Who keeps a receipt that long anyway??? Must have been buried in her closet or something...)
I called my AM (because I would need her anyway) and explained the story to her. She was like, "How old is it?" I said, "October of last year."
"Yeah, we can't do a year."
I explained that to the lady and she said it was bullshit and wanted to talk to her. I paged her again (meanwhile telling the woman there's biiig sign over at customer service that explains our policy), and she ended up coming to my register. She said that a year was waaay to long, and we couldn't do it.
The lady sighed and said something about not bringing a receipt would have been better, and my AM agreed. She left, and her friend bought something.
I bet she'll try to come back later during the day without a receipt, and I don't really care! It was only $4!!!
BG: So, there's these two ladies that always come in. They either seem super high or super drunk, and sadly, I don't think it's either. And I think their just friends, cause they don't look related. Someone once told me that the smaller lady used to do drugs and now she's just messed up. They're just out-of-it, I guess you can say. The bigger lady once was asking me about our credit cards, and I DID NOT understand a word she said.
Anyways, smaller lady comes up to my register with a return. I'm already annoyed with that because my supervisor is on lunch and I have to call the assisstant manager for approval.
She has a pillow, and starts going on about it's from a loooong time ago. I look at her receipt and it's from October 2010. A year ago!!!
I said, "Um, yeah. Our returns have a 90-day limit."
She was all confused and says she's done it before and used gift cards and such. I said if she didn't have her receipt I could have done that. (Who keeps a receipt that long anyway??? Must have been buried in her closet or something...)
I called my AM (because I would need her anyway) and explained the story to her. She was like, "How old is it?" I said, "October of last year."
"Yeah, we can't do a year."
I explained that to the lady and she said it was bullshit and wanted to talk to her. I paged her again (meanwhile telling the woman there's biiig sign over at customer service that explains our policy), and she ended up coming to my register. She said that a year was waaay to long, and we couldn't do it.
The lady sighed and said something about not bringing a receipt would have been better, and my AM agreed. She left, and her friend bought something.
I bet she'll try to come back later during the day without a receipt, and I don't really care! It was only $4!!!
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