More SC backroom logic

[mattm04]

Recently I was heading for the back room, complete with doors which have "Employees Only" signs on them. I walk thru the door and about 10 feet to the right is a customer in the back room.

SC: *oh crap i was caught look*
M: Ma'am could you please leave the back room *points to door*. You can't be back here due to liability reasons.
SC: But i asked someone if you had more of <item> and they said they would look.
M: Well then you have to wait on the sales floor, they will find you.
SC: But I didn't mean to come back here. I just assumed. I didn't know I shouldn't come in the back.
M: ...
SC: How as I supposed to know?
M: Let me show you. *escorts SC out* See, we have these "employees only" signs up, so you know where you shouldn't go.
SC: But someone was checking for me.
M: Well, they will check and come back to the sales floor to tell you. You can't be in our back rooms.
SC: But how wass I supposed to know they were checking?
M: You asked them to check, correct?
SC: Yes.
M: and they aid they would?
SC: Yes.
M: Than they will. It may take few minutes though.
SC: Ok.

A minute later I see CW return tot talk to the SC.

I don't know if the were trying to steal something or what, but I called LP to advise them.

[Kaibutsu]

Good for you in calling that SC on their shit.
They bloody well knew that room was off-limits but went in anyway regardless of who had their personal items inside.
Weren't there a few stories awhile back about employees getting their stuff stolen by SCs?

[notlovinit]

Oh man, this is why I was glad that when I worked at Savers everything that the customers weren't supposed to get into was locked.

[Thatgirl71]

We get that where I work, sc's know they arent supposed to be in there but at the same time they act dumb and say they didnt know. We even had a former customer go in our back room and take a shit behind the box crusher. We finally caught and banned them the 3rd time they did it when the store owners fnally put in surveillance cams.
Even after putting up HUGE signs that say "employees only" and "this area is under surveillance" we find a moron sc in there at least once a week.

[Hardware_Slave]

I had this happen to me at the hardware store I used to work. I was walking in the back room and to my right was this man just casually looking through our PVC pipe overstock. I politely asked him to leave, as this area was CLEARLY marked "Employee's Only" on the door. He then proceeds to whine that no one was helping him because they were "all too busy with other customers." This was a Saturday, and it was always our busiest day of the week and we were currently very understaffed. I firmly asked him to leave again! and explained that I was with a customer and would be right out to help him. He didn't even wait for me to help him, he just left without anything. Ugh....Who DOES that??????? Why would you just go wandering around a store's back room?

[Teefies2]

This is why I am glad my store has a keypad on the stock room doors. It tends to discourage the "wanderers". Not that it would be hard to stand next to the door and watch an employee punch in the code, but most of us are conscious about that :-)

In a WTF? moment, however, corporate decided NOT to put a keypad on the employee room, where we all keep our stuff. While we do have lockers for our small stuff, like purses, if you have bought items to take home at the end of your shift, they have to go in the closet, which does not have a lock on it. PLUS most of the other employees (especially those who are under 18, for some reason) don't even shut their locker doors!!! I just shake my head in amazement .

[downforit2008]

I hate how customers think they're so entitled that they get to go through our back rooms. I swear to God, if I'm in the break room relaxing and some dumb customer pops in to demand that I find something for them, I'll chase their stupid ass right out of the store! The back rooms say EMPLOYEES ONLY, not customers!

[BeenThereDoneThat]

Finally, something good about working in a call center...except for the front lobby/HR areas, pretty much the whole place is employees only. Employees have their electronic badges to get in, and guests have to be approved and/or escorted around by managers, and they're relatively rare since nobody has much time for that (plus so much of our information is proprietary and not to be seen by "other eyes"...)

[Clover]

This is one thing I liked about working at Walgreens-all the doors except the front ones had heavy metal doors with number pads, and without the number you couldn't get in, so no SC'S could get in the back room or anywhere near our break room or lockers. That was some nice security.

I'll bet she knew damn good and well she wasn't supposed to be back there. I would've kicked her out of the store right then and there.

[wolfie]

This is why I am glad my store has a keypad on the stock room doors. It tends to discourage the "wanderers". Not that it would be hard to stand next to the door and watch an employee punch in the code, but most of us are conscious about that :-)

In a WTF? moment, however, corporate decided NOT to put a keypad on the employee room, where we all keep our stuff. While we do have lockers for our small stuff, like purses, if you have bought items to take home at the end of your shift, they have to go in the closet, which does not have a lock on it.

Actually, that's easy to understand, if you put on your "corporate" hat. The back room contains company property, so anything stolen from there will cost the company money. The employee room contains employee property, so anything stolen from there doesn't cost the company money. Keypad locks cost money - protecting the back room is a worthwhile investment, protecting the employee room is a waste of money.

[Mr Hero]

I just can't fathom how far some people have taken "The customer is always right."

[XCashier]

I just can't fathom how far some people have taken "The customer is always right."

And it's getting worse every day...

[Teefies2]

Actually, that's easy to understand, if you put on your "corporate" hat. The back room contains company property, so anything stolen from there will cost the company money. The employee room contains employee property, so anything stolen from there doesn't cost the company money. Keypad locks cost money - protecting the back room is a worthwhile investment, protecting the employee room is a waste of money.

Thanks wolfie, I should have known It makes perfect sense now.

[ShadowTiger]

Guard dogs.

Guard dogs everywhere.

[LadyAndreca]

This past winter they rearranged our locker room and replaced all the locks on our lockers. Now, the lockers are positioned so that they're immediately in front of the doors to the break room/lockers/training room area. You can SEE them through those nice little windows that let us make sure not to smash each other with the doors.

The girl with the locker next to mine left her locker unlocked all the time. When they changed the locks, she went and took BOLT CUTTERS to hers because she didn't want to have to remember a 3-number combination. Her rationale was that her coworkers wouldn't steal. (No, but they'll do locker pranks...being a Cowboys fan in Giants territory gets her a lot of grief. )