Dammit, Scammers, keep the relay services for the people who need it!

[smileyeagle1021]

And 73 is pathetic compared to what I can get with dictations software, at 97% accuracy I can do 195 wpm and at 94% accuracy I can do 240.

[2gigch1]

Amazing, simply amazing.

In a way I hate reading stories like this because I would kill to show up for a day with a video camera and do a story about this, but with privacy issues it would never happen.

Ahh well, keep up the stories here!

[Mr.Customer]

I imagine the best thing to do is to take theorder as normal, and then call the police and pass the information and details on to them.

Best case scenerio is when they come to pick up the item the police will be waiting for them.

If it is a credit card then you could call the credit card company and inform them that you got a suspicious order using that number, giving them an opportunity to cancel the card.

[Redbeard]

And 73 is pathetic compared to what I can get with dictations software, at 97% accuracy I can do 195 wpm and at 94% accuracy I can do 240.

We had just barely started using that when i left the company for bigger and better things. I LOVED that software, and the fact that I could calibrate it by readig "The Fall of the Houe of Usher" was pretty rockin, too

[teh_blumchenkinder]

And 73 is pathetic compared to what I can get with dictations software, at 97% accuracy I can do 195 wpm and at 94% accuracy I can do 240.

I'm into old stuff, and I found a book on shorthand, Gregg's Shorthand, to be precise; the copy was bought in 1946, published the year before (September, I have the original receipt even ) and the prologue/explainery-bits were extolling its' virtues, which included many world champions; for 280 wpm, the dude got 99.36 percent accuracy, and the numbers were similar for the other six or so listed... but this is shorthand... it's so fascinating to think hardly anyone knows about shorthand anymore, let alone can read it, all because of the use and proliferation of audio recording--and now video!

[KiaKat]

I imagine the best thing to do is to take theorder as normal, and then call the police and pass the information and details on to them.

Best case scenerio is when they come to pick up the item the police will be waiting for them.

Unfortunately, we can't do anything in terms of calling the cops. The burden is on the actual card-holder to deal with the police. We're not allowed to contact the police unless we're the defrauded party. Which means we have to run the card and deliver the product, then contact the police to report theft.

If it is a credit card then you could call the credit card company and inform them that you got a suspicious order using that number, giving them an opportunity to cancel the card.

We don't know who the card belongs to, only that it's one of the four major processing companies. Beyond that, without seeing the card, we can't inform the lender. Honestly, we're pretty much screwed once we take the card info. We went through something similar a few months back, our online system was used to run a couple thousand dollars in CC charges for Champagne. We didn't find out until the charges were challenged by the cardholders. It was a learning experience - the system we're working on to replace it is much tighter and requires much more verification.

[Andara Bledin]

Our online system has been used by fraudsters running stolen cards a few times, now.

Nothing ships until after we check the transaction with our processor to determine a few things, such as whether they have the correct billing address. If they can't provide it, we'll cancel the transaction before it gets to the point of shipping product that we'll later lose the payment and chargeback fees on.

We had a case recently that went through PayPal where a guy bought an item for $1000 all told. He bought it for his girlfriend, who then dumped him, and so he was suffering buyer's remorse and rather than suck it up, he tried to claim fraud. First he went through PayPal, who shot him down because it was delivered to his registered address. Then he tried to get his credit card provider to run a chargeback, and they told him to suck it up, too, for much the same reason.

The person who tried to buy about $800 worth of crap on five different transactions with 8 different cards (there were a lot of failures) and have them shipped to a place that wasn't anywhere close to the billing address for any of the cards (of which there were more than one) got shut down after the first shipment, which order had been processed a week earlier. We refunded the money for that before the card owner even reported it, which saves us a bunch of fees for the chargeback. The processing company will still do a reversal with the added fees, but then they'll remove it when they see that a return has already been made.

^-.-^