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Where my being sick violates a "verbal contract"

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  • #1

    Where my being sick violates a "verbal contract"

    So I had this gem of a jerkoff today.

    A little back story:

    Saturday I flew to San Francisco to see the 49ers home opener on Sunday and tour The Art Institute of California -- San Francisco, where I will be going to film school next year. I took Monday the 12th and Tuesday the 13th off from work. Friday night before I left, I updated my out of office e-mail as well as my voicemail. It basically said:

    You have reached the desk of MrSunshineState in the Reservations Department of (COMPANY). I will be out of the office beginning Saturday, September 10th. I return Wednesday September 14. If your need is urgent, please contact our Customer Service department at (Number) between 9am and midnight Monday to Friday, and 9am to 9pm Saturday and Sunday. If your need is not urgent, please feel free to leave me a message and I'll assist you as soon as I return. Thanks for calling."

    While in San Francisco I managed to get sun poisoning. For those that don't know what that is, it's basically when a sun burn makes you sick. Symptoms include nausea, vertigo, fatigue, etc. So I get back Tuesday night from SF and call my boss and tell him I'll be out an additional day because I need to recover. He was cool with it, all is well.

    So I return to work today and have several voicemails from my guests, including 2 from Jerkass McAssMunch. First one was from early in the day Wednesday, the day I was supposed to return. Basic voicemail, nothing sucky, just a please call me to set up my reservation, etc.

    Second voicemail was about 4 hours later and his tone was completely different:

    "MrSunshineState, this is Jerkass McAssMunch and I am not happy. Your voicemail says you will be back in the office today and you haven't called me back yet. YOU SHOULD BE WORKING!"

    Now I am figuring, why the fuck did he just not call customer service if he needed something that badly. So I call him back today.

    Me: Me of course
    SC: Jerkass McAssMunch

    SC: Hello?
    Me: Mr McAssMunch?
    SC: Yeah
    Me: Hi, this is MrSunshineState from (Company) just following up on the voicemails you left me, I wanted to..........
    SC: *interrupting* Where were you yesterday?
    Me: Apologies sir, I was actually out sick.
    SC: But your voicemail said you would be back Weds
    Me: Yes sir, I realize that, Wednesday was an unplanned day off.
    SC: It doesn't matter! When you say you will be back on a certain day, you have made a VERBAL COMMITMENT to your customers. Come hell or high water your ass should be working!
    Me: Well, I am sorry you feel that way, but I was not in the condition to work. I apologize if you had a pressing matter, but I did leave the number to the customer service department on my voicemail in case you needed to speak to a live person while I was out
    SC: I didn't have a pressing matter, I am just PISSED OFF you weren't back when you said you would be. You broke a verbal contract with your customer.
    Me: I am not going to argue with you about my illness, sir. Was there something I could help you with?
    SC: NO! I am done dealing with you *click*


    So he didn't even have an issue he needed handled, he was just pissed that I dared to be sick and not at his beck and call.
    Tags: None
  • #2
    I hope you kept that voicemail...

    I'd have manager listen to that and try to find a way to ban that SC.
    Fixing problems... one broken customer at a time.

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    • #3
      What the hell? A verbal contract? Blah....

      So did this customer suddenly become your boss?

      Comment

      • #4
        Hope Jerkass never gets sick and has to call off from work.

        Of course he'd never acknowledge havin' to eat crow in the first place, so...

        SC
        "...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I

        Do you like Shakespeare? Join us The Globe Theater!

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        • #5
          Quoth Blade_Raver View Post
          I hope you kept that voicemail...

          I'd have manager listen to that and try to find a way to ban that SC.
          Sadly, I work in hospitality, so his complaining about my being out sick would most likely result in a free upgrade of some sort.

          Comment

          • #6
            Geezus, what an asshole.

            I hope your boss backs you up.

            Comment

            • #7
              When I was still working I never put an end date to my out of office messages - a habit I got into because the main reasons I was out was a pseudogout flare and they can run from a day to 3 weeks depending on how bad it was.
              EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

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              • #8
                This is exactly why I use the word "should" rather than "will" in such context.
                "I should be in the office on Wednesday", because something might happen, so I might not be.

                Not saying he's not a douche, but he's a predictable and avoidable one.

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                • #9
                  He sounds like the SC's that live to bitch about anything and to anyone kind of "person". Asshole.
                  I don't get paid enough to kiss your a**! -Groezig 5/31/08
                  Another day...another million braincells lost...-Sarlon 6/16/08
                  Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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                  • #10
                    He's obviously not heard the old saying about the value of a verbal contract...
                    This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                    I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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                    • #11
                      Quoth RealUnimportant View Post
                      He's obviously not heard the old saying about the value of a verbal contract...
                      It's as good as the paper it's printed on?
                      "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
                      - Gilgamesh, Final Fantasy V

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                      • #12
                        Quoth MrSunshineState View Post
                        While in San Francisco I managed to get sun poisoning. For those that don't know what that is, it's basically when a sun burn makes you sick. Symptoms include nausea, vertigo, fatigue, etc.
                        For those not in the know, it's a form of radiation sickness.

                        Hope you didn't feel too horrible despite that. And hope your trip was wonderful despite that as well.

                        ^-.-^
                        Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                        • #13
                          What an asshole. So if your house blew up, or someone in your family passed away (god forbid any of that happen but you get the idea...)....You still have an obligation to be at work? Hell no. And you know that guy is the type that takes three days off for having his teeth cleaned.
                          When you start at zero, everything's progress.

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                          • #14
                            Quoth RealUnimportant View Post
                            He's obviously not heard the old saying about the value of a verbal contract...
                            Heh. That's kinda subverted in my state. ^_^ An oral contract -- while exceedingly rare -- is just as valid as a written one, as long as there are two "neutral" witnesses to it. Normally, such a thing is only done to establish such a business relationship until a proper contract can be drawn up that supercedes the oral one.

                            Then again, most successful business in this town involves unmarked manila envelopes with money inside anyway, contracts be damned >_>
                            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
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                            • #15
                              Quoth Andara Bledin View Post
                              For those not in the know, it's a form of radiation sickness.

                              Hope you didn't feel too horrible despite that. And hope your trip was wonderful despite that as well.

                              ^-.-^
                              Yep, trip went great, thanks! Niners won, and I was accepted to The Art Institute of California --San Francisco, so in April 2012, I may have to change my SN here to MrGoldenState

                              As for the sun poisoning, it still blows my mind that I can live in Florida where the temperature is still in the 90s and be fine, yet I go to a place where it was 68 degrees at kickoff and get sick.

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