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Hullo! *waves*
I've been a fan of this site for years, but only just registered. I recently went back to work, after taking a year off due to losing two of my five children in a fire. I'm an Accounting, Customer Service, Front Desk guru. I think I may actually even be able to get business cards for my company that say so. *grin*
Story in the first:
ME: Good evening! Thank you for calling *my motel*, my name is booMooDar, how may I help you?
SC: Yes, well. I'm not sure you can. If I have a problem with the *BigChainMotel* I'm staying at, how do I make a complaint?
Me:Well, I imagine you could call the corporate office, and make your complaint known there.
SC
o you have that number?
Me:No, I don't. We used to be a *BigChainMotel*, but haven't been for many, many years. As I said, we're *my motel*.
SC:So, what are you then?
Me:As I said, we're *my motel*, and haven't been *BigChainMotel* for years. We're an independently owned and operated motel.
SC:So, you can't give me *BigChainMotel*'S corporate number?
Me:No, I'm sorry, I can't. It's probably available in the phone book, though.
SC:But you can't give it to me?
Me:No Ma'am.
SC:Why not?
Me:Because, as I said Ma'am, we have not been affiliated with *BigChainMotel* in many, many years.
SC:Some help you are.
Me:I know, and I do apologize Ma'am, that's just the facts of the matter. I'm sorry I couldn't help you.
Sc:Yeah, whatever. Stupid ass shit.
Ummmmmm, hello? Have you never heard of google? Seriously?
Crazy Chick is Nasty, and Crazy!
And next we have my FAVORITE guest. Our property does long-term weekly rentals. This woman has been here for over a year. When I first started, I was warned about her. She a smelly, nasty, mentally unbalances, manipulative, hoarder.
Let's call her..... JoAnne.
For some reason she has decided that I am her "ally". I don't know why, other than I'm the new girl, and tend to be overly nice to guests. Everyone else gave me ample warning about her.... I should have told her to f**k off the first time I had to deal with her. She really is a nasty woman. The first thing out of her mouth, every time she wanders into my lobby and sees me is, "I know you're not supposed to talk to me, but..."
Tonight, I tried telling her, "JoAnne, I don't need the back story, just tell me what I can help you with tonight."
"Oh, No. You have to hear it to understand."
Cue, *Le sigh.
I finally get all through her sob story and conspiracy theory, and try to go about my work. LESS THAN A MINUTE AND A HALF from when she left my lobby, she's calling me from her room phone. She wishes she had a way to communicate with me when I'm not on shift. I'm the only that understands what's going on. She doesn't want to get me in trouble, but she knows I have a computer at home, so can I go find some random Mexican coupon for prescription drugs, and she'll bring me a free soda. I'm the only one that understands what she's going though, etc. Blah. Blah. Blah."
I was trying to count out my drawer through the whole phone conversation. We have a fairly old switchboard, and I'm supposed to transfer to the mobile and finish the call on that whenever I take more than a minute on a call. She Would.Not.Let.Me.
I was supposed to work swing today, but ended up working from 1:15pm top 12:00m because our Front Desk Manager had a family emergency. GAH! GAH! GAH! GAH!
This woman is a hoarder, and we keep trying to get approval from the Health Department to kick her out. We actually got permission the other day for our Hotel Manager and FD Manager to go clear all the trash out of her room. How long do you think I had to listen to how unfair that was tonight?
*Le Sigh
Story in the first:
ME: Good evening! Thank you for calling *my motel*, my name is booMooDar, how may I help you?
SC: Yes, well. I'm not sure you can. If I have a problem with the *BigChainMotel* I'm staying at, how do I make a complaint?
Me:Well, I imagine you could call the corporate office, and make your complaint known there.
SC
o you have that number?Me:No, I don't. We used to be a *BigChainMotel*, but haven't been for many, many years. As I said, we're *my motel*.
SC:So, what are you then?
Me:As I said, we're *my motel*, and haven't been *BigChainMotel* for years. We're an independently owned and operated motel.
SC:So, you can't give me *BigChainMotel*'S corporate number?
Me:No, I'm sorry, I can't. It's probably available in the phone book, though.
SC:But you can't give it to me?
Me:No Ma'am.
SC:Why not?
Me:Because, as I said Ma'am, we have not been affiliated with *BigChainMotel* in many, many years.
SC:Some help you are.
Me:I know, and I do apologize Ma'am, that's just the facts of the matter. I'm sorry I couldn't help you.
Sc:Yeah, whatever. Stupid ass shit.
Ummmmmm, hello? Have you never heard of google? Seriously?
Crazy Chick is Nasty, and Crazy!
And next we have my FAVORITE guest. Our property does long-term weekly rentals. This woman has been here for over a year. When I first started, I was warned about her. She a smelly, nasty, mentally unbalances, manipulative, hoarder.
Let's call her..... JoAnne.
For some reason she has decided that I am her "ally". I don't know why, other than I'm the new girl, and tend to be overly nice to guests. Everyone else gave me ample warning about her.... I should have told her to f**k off the first time I had to deal with her. She really is a nasty woman. The first thing out of her mouth, every time she wanders into my lobby and sees me is, "I know you're not supposed to talk to me, but..."
Tonight, I tried telling her, "JoAnne, I don't need the back story, just tell me what I can help you with tonight."
"Oh, No. You have to hear it to understand."
Cue, *Le sigh.
I finally get all through her sob story and conspiracy theory, and try to go about my work. LESS THAN A MINUTE AND A HALF from when she left my lobby, she's calling me from her room phone. She wishes she had a way to communicate with me when I'm not on shift. I'm the only that understands what's going on. She doesn't want to get me in trouble, but she knows I have a computer at home, so can I go find some random Mexican coupon for prescription drugs, and she'll bring me a free soda. I'm the only one that understands what she's going though, etc. Blah. Blah. Blah."
I was trying to count out my drawer through the whole phone conversation. We have a fairly old switchboard, and I'm supposed to transfer to the mobile and finish the call on that whenever I take more than a minute on a call. She Would.Not.Let.Me.
I was supposed to work swing today, but ended up working from 1:15pm top 12:00m because our Front Desk Manager had a family emergency. GAH! GAH! GAH! GAH!
This woman is a hoarder, and we keep trying to get approval from the Health Department to kick her out. We actually got permission the other day for our Hotel Manager and FD Manager to go clear all the trash out of her room. How long do you think I had to listen to how unfair that was tonight?
*Le Sigh
When I got home I decided to self medicate with my favorite alcoholic beverages before bed, and didn't catch all the nonsense until I just re-read this. Yeah, it sucked. Sucked hard. I will never be the same person I was before that happened. Ever. I'm still me, just a little different me. Sweet Om, I miss them.
to 
! We've 
aplenty, and a storeroom packed with 
...Trust me, you will need it sooner or later. We're all friendly types wh o are glad to lend an ear. 
You have my deepest sympathies. And yet you still claim to be a naturally cheerful person, I also can't imagine the inner strength that must take to maintain.
and we're all here if you need us.
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