Health insurance dumb customers

[Moosenogger]

Me - "Welcome to Health Insurance Inc, how may I...."
***interrupting me***
SC - "You people stuffed up my payments! You took out too much! You WILL get this fixed RIGHT NOW! How DARE you steal money from me!"
Me - "Okay... what was your membership number, I'll bring up your payments and have a look at what's happened and what we can do for you"
SC - "You people STOLE from me is what happened! Give me my f**king money back!"
Me - "I need to look at your policy before I can do anything..."
SC - "It's 2993810!"
Me - "Ok. Okay, so I can see here we took out $200..."
SC - "I pay $100 a month! Give me back the other $100 that you people STOLE!"
Me - "You upgraded to a higher level of cover recently, the new premium is $200 a month"
SC - "I KNOW I upgraded, but I pay $100 a month! Are you stupid or something?"
Me - "Um... well no, no I'm not. When you upgrade you level of cover, the price goes up...."
***interrupting me***
SC - "WHAT?! No-one told me that! And that makes no sense, that is bullsh*t! WHY would the price go up just because I upgrade my cover?!"
Me - "It states here that we advised of the new rate prior to putting through thebupgrade and you agreed to it, it would have also been sent out in writing..."
SC - "Well yeah I KNOW the girl told me it would be more, but I thought she was just joking! Why the f**k would it cost me more to have a higher level of cover?! You people are rip-offs!"
Me - "Well, you are now receiving more, and higher, benefits back. To receive more back, you have to pay more"
SC- "That's bullsh*t. I'm going to go to the MEDIA and REPORT you people! what do you think about that huh!"
Me - "Yes, you do that ma'am. if you would like to complain to the media about having to pay a higher rate to receive a higher service, then by all means, go for it. Good luck with that"
SC - "I'm going to take you people DOWN! HAHAHAHAHAHAH!"
*CLICK*

I guess it wouldn't have been very professional to bust out laughing and call this SC a dumbass, but it definitely needed to be done.

[Sonoma]

OMG - I think you've been talking to my members. I too work in health insurance. I once had a call like SC#1, except he unfortunately gave me his ID number. My documentation was "someone called someone else about something". He'd had a call, didn't know who it was from, who it was for, or what they wanted.

[BeenThereDoneThat]

Wow. That is some pretty serious stupid right there. We had a woman threaten to go to the media on us a week or two ago, too...yeah, you go right ahead and do that. There's nothing else going on in the news right now, right?

to CS and thanks for sharing

[teh_blumchenkinder]

Okay ... Please, put me down ... gently, gently!
I will visit as many people as I can. But there is only one of me. It might take a while.

*pets Rum, coos, "you are de-licious~with Coca-Cooolaaahh...* *adds a cold-cube*
I was worried that this would be a bit obtuse/obscure, but no. These are genuinely dumb. ...

[EricKei]

tb, no reference is too obscure for this board. NOTHING. ^_^

[PepperElf]

SC - "YOU called ME!"

I admit I ... I'm not quite that SC but I do have times when I've called in like that.

I'm just to lazy to call voicemail back to get the info cos it costs me. ... I just wish they'd stop calling me for billy.

[Ironclad Alibi]

*pets Rum, coos, "you are de-licious~with Coca-Cooolaaahh...* *adds a cold-cube*
I was worried that this would be a bit obtuse/obscure, but no. These are genuinely dumb. ...

Run and Coca-Cola.

[CaroPhoenix]

I have some coca-cola! And since I'm a Rum, I can enjoy it. Plus, I have some Sailor Jerry's AND Captain Morgan.

But I think 8:19 in the AM is a little too early to start drinking.

Ah well.

As for the OP, my brain broke. Seriously. It broke just reading this. I wouldn't want to be in your shoes. You're a much more hardy individual than me.