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WOW am I one powerful CSR!!! (sorry ended up being long)

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  • #1

    WOW am I one powerful CSR!!! (sorry ended up being long)

    Okay it's been quite a while since I've posted. There was a few cow-irker related issues at work that FINALLY sorted themselves out. Also due to these changes I've not had extra time to post some of the stories I get to share.

    However today I found out that apparently I am all powerful. I am not only keeping this guy's call from getting thru, but I've also managed to keep all live chat techs from being online.

    On with the story....

    NJSC - nut job sucky customer
    Me - yours truely

    Phone rings

    Me - Thank you for calling "jkl software"

    NJSC - I just purchased "client's software" & am having technical issues with it. And there is no one available on live chat.

    (I need to note that this client is a very small 3 person company & at the best of times has 2 people in the office. They usually have users email their issues into them & then call or email them back with the fixes. I am NOT ALLOWED to do more than transfer any calls they get to their ext and that is the extent of what I can do. Which really sucks when no one is in but that is my job)

    Me - Let me transfer you to someone who should be able to assist you. Please hold while I make the transfer.

    A few minutes go by.

    Phone rings again.

    Crap, it jkl software's line. I just KNOW it's that same caller. Oh Goody I'm gonna get bitched at because jkl software is not in today. YEA!!!

    Me - Thank you for calling "jkl software"

    NJSC - Yea you transfered me to a useless voicemail (actually no, I transfered you to jkl's ext. If they don't pick up in 5 rings, the call rolls over to voicemail). How dare you do that?

    Me - Sir if the voicemail picked up either they are on an other call or away from thier desks. I am in a different part of the building & am unable to see into the office.

    NJSC - (yelling over me) what the HELL am I suppost to do???!!!

    Me - Sir, if you leave a message, they will return your call as soon as they are able.

    NJSC - I don't believe you. I will be calling back tomorrow & I'd better get someon on the phone. I KNOW you are the reason no one is on live chat & will have your job if no one answers my call tomorrow. (Okay not sure how that's gonna work)
    If what doesn't kill me makes me stronger, I should be able to lift an 18 wheeler with my pinky toe.
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  • #2
    I've learned that being "empowered" at work is often a good path to going insane...

    NJSC is a dope. Too bad you have to deal with him and that jkl software doesn't seem to care...
    "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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    • #3
      Response:
      "If I had the power to change all that, I wouldn't be talking to you now would I?"
      Fixing problems... one broken customer at a time.

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      • #4
        That is one thing I like about the system where I work. If the person the main switch board transferred the call to is not picking up, the voice mail message gives the caller the options of leaving a message or pressing "0" to be transferred to the secretary or another person in that department. It cut down greatly on the number of frustrated voice mails we got asking for information anyone could have given out.

        The message also states the hours of the depatment.
        "Ignorance is no excuse for a law."
        .................................................. ..................- Alfred E. Newman

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        • #5
          Quoth South Texan View Post
          That is one thing I like about the system where I work. If the person the main switch board transferred the call to is not picking up, the voice mail message gives the caller the options of leaving a message or pressing "0" to be transferred to the secretary or another person in that department. It cut down greatly on the number of frustrated voice mails we got asking for information anyone could have given out.

          The message also states the hours of the depatment.
          In that case i think it would be transferred right back to him...

          I think we need a new rule on this board... No more apologizing for long posts... some of us LOVE them (GO GK!)
          Last edited by Dave1982; 09-22-2011, 08:02 PM. Reason: merged consecutive posts
          There Can Be Only One

          Comment

          • #6
            Quoth Duncan MacLeod View Post
            I think we need a new rule on this board... No more apologizing for long posts... some of us LOVE them (GO GK!)
            The longer the better, yes.

            Comment

            • #7
              Quoth Pojodan View Post
              The longer the better, yes.
              In short, if they're not WOT screeds.
              Punctuation, sentences, paragrabs, and white space are our friends.


              *WOT => Wall-O-Text
              I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
              Procrastination: Forward planning to insure there is something to do tomorrow.
              Derails threads faster than a pocket nuke.

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              • #8
                "i will have your job!!!!"

                i hate that expression with a passion. this line of bs is given by a sucky customer that didn't get his way and expects you to bend time and space to submit to his demands, usually when it's beyond your control. i just want to hand them the smock, tell them where the broom is and what time the store closes.
                there's some people with issues that medication, therapy or a baseball bat just can't cure

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                • #9
                  Quoth Pojodan View Post
                  The longer the better, yes.
                  That's what she said.

                  Quoth AyreBiskits View Post
                  "i will have your job!!!!"
                  "You wouldn't like it. The customers are real assholes."
                  Sometimes life is altered.
                  Break from the ropes your hands are tied.
                  Uneasy with confrontation.
                  Won't turn out right. Can't turn out right

                  Comment

                  • #10
                    Quoth Duncan MacLeod View Post
                    I think we need a new rule on this board... No more apologizing for long posts... some of us LOVE them (GO GK!)
                    Seconded!

                    Besides, most of the ones I see that say "long" - including this one, are just fine ^_^ If it all fits on fewer than two screens, dun worry about it, it ain't long. The mods tend to fix the WOT's anyway to make them decipherable.
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

                    Comment

                    • #11
                      "Take my job, please!" (What Henny Youngman might have said if he wasn't married...)
                      "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

                      Comment

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