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Well it started out simple.
I was called over to check out a laptop for someone who was returning it. The claim was constant shutting down, constantly dropping off line, static on the audio etc. Except they checked out OK. (wifi worked, youtube vid played just fine)
Now personally that didn't bother me really cos I've had to check out computers that people returned just cos they changed their minds. But apparently she was outside of the return policy so they were questioning it and called the managers over. At that I stepped back and went to work on another item nearby.
That's when the drama started.
First off the SC was pissed because she had to go all the way home to get the power cord for us to check it. And she claimed we told her we were going to let her return it.
I didn't catch all of what Darrin said but I think he spoke to her prior and had said something like "we can take it back IF *bla bla bla*" (perhaps if we could recreate the issues she was having). And since we couldn't see anything wrong with it... the managers were saying "no return, you're outside of policy."
Arguments the SC used to force her point...
"I drove all the way home to get this power cord! Endangering the life of my child!"
Cos apparently it's the store's fault that she chose getting the return done late at night over the health of her sick child... not to mention that she'd have to have the power cord to return it anyway...
"I'm a CUSTOMER!" (no she didn't say "the customer's always right" but I could sense she was trying to pull that card too)
"You told me one thing and now your employee is telling me something else! " (and something about how wrong they were for not going with what she was originally told... or rather what she thought she was going to get)
"I KNOW MY RIGHTS"
Inside I LOL'd. Seriously I was glad I wasn't facing her at that point... Cos yes I was rolling my eyes and smirking. She also yammered on about getting a lawyer.
now personally I don't exactly like Darrin cos he's a bit tough on us but apparently he does hold his ground against Entitlement Whores too. Cos I think I heard him say at one point "This conversation is over"
I almost wish I wasn't due to clock out yet cos... apparently the drama wasn't over yet.
When I left, she was at the entrance sobbing into her cell about how the meanies at the store wouldn't give in to her demands. And when I got into my car to leave... I saw a police car approaching.
no idea how it turned out, or if i'll find out later but... o boy. i swear she was trying to use every card in the book to force her way.
I was called over to check out a laptop for someone who was returning it. The claim was constant shutting down, constantly dropping off line, static on the audio etc. Except they checked out OK. (wifi worked, youtube vid played just fine)
Now personally that didn't bother me really cos I've had to check out computers that people returned just cos they changed their minds. But apparently she was outside of the return policy so they were questioning it and called the managers over. At that I stepped back and went to work on another item nearby.
That's when the drama started.
First off the SC was pissed because she had to go all the way home to get the power cord for us to check it. And she claimed we told her we were going to let her return it.
I didn't catch all of what Darrin said but I think he spoke to her prior and had said something like "we can take it back IF *bla bla bla*" (perhaps if we could recreate the issues she was having). And since we couldn't see anything wrong with it... the managers were saying "no return, you're outside of policy."
Arguments the SC used to force her point...
"I drove all the way home to get this power cord! Endangering the life of my child!"
Cos apparently it's the store's fault that she chose getting the return done late at night over the health of her sick child... not to mention that she'd have to have the power cord to return it anyway...
"I'm a CUSTOMER!" (no she didn't say "the customer's always right" but I could sense she was trying to pull that card too)
"You told me one thing and now your employee is telling me something else! " (and something about how wrong they were for not going with what she was originally told... or rather what she thought she was going to get)
"I KNOW MY RIGHTS"
Inside I LOL'd. Seriously I was glad I wasn't facing her at that point... Cos yes I was rolling my eyes and smirking. She also yammered on about getting a lawyer.
now personally I don't exactly like Darrin cos he's a bit tough on us but apparently he does hold his ground against Entitlement Whores too. Cos I think I heard him say at one point "This conversation is over"
I almost wish I wasn't due to clock out yet cos... apparently the drama wasn't over yet.
When I left, she was at the entrance sobbing into her cell about how the meanies at the store wouldn't give in to her demands. And when I got into my car to leave... I saw a police car approaching.
no idea how it turned out, or if i'll find out later but... o boy. i swear she was trying to use every card in the book to force her way.
(True, they might settle out of court, but...)
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